Experience

PCF

• United States
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Team Leader

  • Nov 2013 - Present



Publishers Circulation Fulfillment Inc.,

• Pensacola, Florida Area

• Team leader

  • Nov 2007 - Nov 2013

  •Directly Managed 22 Customer Care Agents, and over 120 other associated agents, indirectly •In-House training expert--developed across the board one-on-one and classroom training for 100’s of care agents •Subject Matter Expert on all technologies/programs, provided invaluable troubleshooting expertise •Supervised all “Agents” ensured 90+% compliance, increased team productivity 25% •Incorporated numerous sales techniques and ideas that maximized revenue growth substantially •Developed incentives used by all Teams to enhance morale--increased productivity triple fold •Received “Presidents Award” 2nd Quarter 2011 – Digital Services Launch Show less