Experience

College Foundation, Inc.

• United States
• Education Management
• 1 - 100 Employee

• Systems and Network Administrator III

  • Jul 2022 - Present

• Jr. System and Network Administrator

  • Nov 2015 - Present

  • Responsible for company wide software deployments.• Perform software upgrades along with approving, testing, scanning and patching of desktops, laptops and servers.• Created and managed user accounts. • Managed DNS, GPO and Active Directory.• Serve as second tier support for the User Support team.• Create and update troubleshooting documentation.• Create and respond to service tickets and assigned changes.

• User Support Specialist

  • Jul 2012 - Nov 2015

  • Granted a Public Trust security clearance and serving as a desktop support specialist for 200+ users in a secure work environment with Windows 7 and AS/400 operating systems.• Responsible for COTS software installation along with patching vulnerabilities.• Responsible for creating, modifying, deploying and updating system images for laptops and desktops according to department or user needs; Imaging technologies include ImageX, Sysprep, Windows System Image Manager and Clonezilla DRBL.• Respond to and create service tickets, provide status updates and work logs using Service Desk Plus. • Setup new users equipment and assist with day 1 configuration; recover unused equipment for re-deploys. • Assist users by phone, remote desktop or in person with Lotus Notes and Outlook email and VPN issues; troubleshooting Windows 7, AS/400 applications, and user accounts. • Assist with asset tracking and disposal of equipment.• Perform system upgrades, equipment moves and hardware replacement as required.• Troubleshooting and first level repair of desktop and network printers. • Manage guest wireless access and audio / video support for guests and corporate meetings.



Kangaroo Express, an operating trade name of The Pantry, Inc.

• United States
• Retail
• 700 & Above Employee

• Store Systems Helpdesk Support

  • Aug 2010 - Oct 2012

  Store systems helpdesk technician; troubleshooting POS register systems, printers, Windows operating systems and fuel dispensers. Assisted users with password issues, locked accounts and new account setup.Troubleshot issues by phone and remote desktop software to correct hardware and software related issues. (Landesk, PcAnywhere, Microsoft Remote Desktop)Worked with multiple vendors to identify and resolve outages, equipment malfunctions and equipment installations. Store systems helpdesk technician; troubleshooting POS register systems, printers, Windows operating systems and fuel dispensers. Assisted users with password issues, locked accounts and new account setup.Troubleshot issues by phone and remote desktop software to correct hardware and software related issues. (Landesk, PcAnywhere, Microsoft Remote Desktop)Worked with multiple vendors to identify and resolve outages, equipment malfunctions and equipment installations.



Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• Broadband Technician

  • Sep 2003 - Jul 2004

  Performed installations, service changes and disconnects for business and residential customersInsured that customer installation and equipment met Charter, OSHA, FCC and NEC regulations. Operated and maintained a company vehicle and all equipment Performed installations, service changes and disconnects for business and residential customersInsured that customer installation and equipment met Charter, OSHA, FCC and NEC regulations. Operated and maintained a company vehicle and all equipment



BTI Telecom

• Central Office Maintenance Technician

  • Jan 2000 - Jan 2001

  Troubleshooting and repair of long distance service related issues.Worked with multiple vendors and field technicians to troubleshoot T1 and DS3 connectivity.Provided status of problems and outages to customer service and updated logs in the company database.Responsible for data backups and distribution of records for fraud inspections. Troubleshooting and repair of long distance service related issues.Worked with multiple vendors and field technicians to troubleshoot T1 and DS3 connectivity.Provided status of problems and outages to customer service and updated logs in the company database.Responsible for data backups and distribution of records for fraud inspections.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Alternate Communications Security and Frequency Manager

  • Jan 1996 - Jan 1999

  Responsible for frequency distribution, generation, and destruction of classified FM frequency information.Generated transmission security keys, maintained records for tracking and distribution of data.

• Retransmission Operator & Section Team Leader

  • Jan 1995 - Jan 1996

  Operated and maintained highly sensitive communications systems.Supported single channel, frequency hopping, and digital retransmission operations.Performed on site troubleshooting, repairs and system modificationsConducted site surveys insuring that areas supported equipment needs and capabilities.Trained and supervised subordinates with installations, operation and maintenance of equipment.

• Calibrations and Maintenance Coordinator

  • Jan 1994 - Jan 1995

  Responsible for inspection, repair, turn-in and tracking of all equipment in the unit inventory.ComputerKnowledge Windows: 9x, 2000, XP, Windows 10, PowerShell, Word, Power Point, Excel, Access; Basic UNIX Linux; Apache server, Squid proxy server, Basic Cisco Router Configuration; Intermediate HTML, Basic JAVA, MySQL, and VB.Net programming; PC troubleshooting and repair.