Experience

State University of New York Cortland

• United States
• Higher Education
• 700 & Above Employee

• Information Services Specialist

  • Mar 2023 - Present



Concord Direct

• United States
• Advertising Services
• 1 - 100 Employee

• Independent Contractor

  • Jan 2022 - Mar 2023

  Perform ad-hoc data analysis, digital campaign production support, and reporting for multiple non-profit fundraising efforts. Perform ad-hoc data analysis, digital campaign production support, and reporting for multiple non-profit fundraising efforts.



Cornell Lab of Ornithology

• United States
• Research Services
• 100 - 200 Employee

• Database Analyst

  • Aug 2019 - Jan 2022

  Ensured data hygiene and transport between multiple Customer Relationship Management (CRM) databases. Consistently reviewed and improved data processing, campaign execution, and reporting procedures. Served as Operations representative on Membership Leadership team.

• Data Coordinator

  • Jul 2018 - Aug 2019

  Executed data imports, exports, and created supporting queries using Blackbaud Raiser's Edge 7 database. Produced timely and accurate source lists for all digital and direct mail fundraising communications. Supported Fundraising, Membership Services, and other Lab programs’ ad-hoc data requests.



uTest

• United States
• Software Development
• 700 & Above Employee

• Independent Contractor, Software Testing

  • May 2017 - Jun 2018

  Conducted short cycle exploratory and test case driven functional black-box testing on web and mobile based software, document issues, and maintain professional communication. Conducted short cycle exploratory and test case driven functional black-box testing on web and mobile based software, document issues, and maintain professional communication.



Disney Media & Entertainment Distribution

• United States
• Entertainment Providers
• 700 & Above Employee

• Sr. Manager, QA Operations

  • Aug 2012 - Oct 2017

  Managed 1st Party Certification and Mobile Submissions teams, defect tracking database administration, equipment procurement and inventory, internal and external resourcing, Vendor relations, contracts, work orders, and invoice processing.

• Sr. Manager, Quality Assurance

  • Feb 2012 - Aug 2012

  Managed Publisher Quality Assurance Functional and 1st Party Certification teams. Standardized documentation, processes, best practices and reporting. Ensured compliance and coordinated testing support for global Development teams, maintained budgets and resource planning.

• Manager, Quality Assurance

  • Aug 2007 - Jan 2012

  Managed Publisher Quality Assurance Functional and 1st Party Certification teams. Standardized documentation, processes, best practices and reporting. Ensured compliance and coordinated testing support for global Development teams, maintained budgets and resource planning.



SinglePoint

• Quality Assurance Engineer II

  • Nov 2005 - Aug 2007

  Developed test plans and test cases for wireless applications based on protocol specifications, design documentation, and statement of work. Created and maintained application and database test environments across multiple, interconnected, physical and virtual servers. Served as Quality Assurance representative on key cross-functional teams. Developed test plans and test cases for wireless applications based on protocol specifications, design documentation, and statement of work. Created and maintained application and database test environments across multiple, interconnected, physical and virtual servers. Served as Quality Assurance representative on key cross-functional teams.



Sierra Entertainment Inc.

• Quality Assurance Supervisor

  • Sep 1998 - Jun 2003

  Managed and trained analysts ensuring compliance with quality assurance standards; communicated risks, resolved issues, and implemented Director’s initiatives. Reviewed and approved process documentation, managed staffing, annual reviews, hiring and termination.

• Quality Assurance Lead Analyst

  • Aug 1993 - Sep 1998

  Developed test plans and test cases for various PC titles, directly interfaced with Production and Development teams regarding Quality Assurance issues, directed and managed testing team.