Experience

adumo

• South Africa
• Financial Services
• 1 - 100 Employee

• Chief Executive: Adumo Ventures

  • Nov 2022 - Present

  Chief Executive for the venture businesses (SwitchPay and Humble PoS) within the Adumo Group Chief Executive for the venture businesses (SwitchPay and Humble PoS) within the Adumo Group



Humble Till

• South Africa
• Software Development
• 1 - 100 Employee

• Chief Executive

  • Nov 2022 - Present

  We are a full-service cloud based point of sale system that gives you the ability to run, manage, track and analyse your business. We take care of daily tasks that drive your business forward with ease and comfort through one trusted business partner. We are a full-service cloud based point of sale system that gives you the ability to run, manage, track and analyse your business. We take care of daily tasks that drive your business forward with ease and comfort through one trusted business partner.



switchpay

• South Africa
• Financial Services
• 1 - 100 Employee

• Chief Executive Officer

  • Jun 2022 - Present

  SwitchPay is platform that empowers businesses to grow by offering real time in-store and online financing solution for their customers. SwitchPay is platform that empowers businesses to grow by offering real time in-store and online financing solution for their customers.



FNB South Africa

• South Africa
• Banking
• 700 & Above Employee

• Transact Pillar Head: Rest of Africa (Commercial)

  • Dec 2020 - May 2022

  • Driving Financial objective and strategy for Transactional Pillar across 8 subsidiaries (Botswana, eSwatini, Ghana, Lesotho, Mozambique, Namibia, Nigeria, and Zambia)• Developing and launching Transactional value propositions and sector value props• Creation of Seamless experience for customers through onboarding and servicing• Creation of Differentiation and Value added services solution (Loyalty)• Provide support, and guidance, to in country teams on Transactional Banking strategy and operations• Working in conjunctions with the client relationship team actively to drive client portfolio growth• Drive Prioritisation of initiatives to ensure alignment across the 8 jurisdictions• Entrenching consistent sales discipline & approach across commercial Show less

• Head of Product: Business Core Banking

  • Jul 2017 - Nov 2020

  Lead a team of Specialists and Product Managers on transactional banking offerings, including Cheque, Debit and Credit CardsDecide on pricing strategy for segments, individual customersIncome statement Management (Profit and Loss)Liability/deposits managementCard Management including Courier DeliveryPayments Management through Card, Cash, Cheques and EFT railsOperational Risk ManagementInternal and external stakeholder managementProduct development and enhancementsProvide leadership, guidance and support to sales, client management and marketing teams for positioning, pricing and promotion of all ProductsFacilitated training to front end users of systems and processes implementedWorking in conjunctions with the client relationship team actively to drive client portfolio growth Show less



FNB International

• Head Of Business Solutions

  • Jul 2016 - Jun 2017

  Business Owner for Regulatory Risked Based projects primarily KYC Remediation in the 8 subsidiaries, namely Ghana, Tanzania, Botswana, Lesotho, Eswatini, Namibia and Zambia Supporting the Subsidiaries with sales and account base growth Customer service delivery Operational excellence Increase in utilisation of new and existing capabilities Transfer of IP and industry best practices to subsidiaries Product development Identifying and implementing operational, systems and process efficiencies. Show less



FNB Premium and Business Core (PBC) Banking

• South Africa

• Head Of Operations

  • Mar 2013 - Jun 2016

  Owning and running all product operations and processes for PBC Managing Business Requirement Specification (including quality control) documents and systems impact of all PBC Projects Project implementation, including testing Management of cost within Operations, Projects and Support Managing PBC relationships and priorities with FNB Operations and Development areas Responsible for critical systems and ops inputs to PBC product developments (new and existing products) Identifying and implementing operational, systems and process Identifying and managing operational and process risks for PBC Manage PBC Operations, Channel Islands Fulfilment and servicing Ad-Hoc Project Implementation Play a significant role in long-term planning, including initiatives geared toward operational excellence Resolving of customer (internal and external) queries and issues through the Banking Support channel Management of debit card and cheque card stock at the various Private Banking suites Managing a service team of 40 staff who perform back-office functionality, such as payments action and transactional query resolution Show less



FNB Core Banking Solutions (CBS) Consumer Cheque

• Pricing and Product Analyst

  • Oct 2012 - Feb 2013

  Annual price review process (modelling, system implementation and assistance with communications) for both RSA including FNB WealthDetailed analysis of transactional and customer data to provide insight, ideas and input into Product and Pricing strategiesTracking product profitability and income statement understanding to develop actionable plans to drive NIR and profitabilityProject and initiative management around Pricing & Product Strategy (including stakeholder management and engagement, pricing negotiations etc.)Ad-Hoc special projectsUnderstanding revenue and cost components (pricing, volumes, transactions)Understanding value propositions relative to competition, and making recommendations for improvement in product and pricingOngoing monitoring of industry, competitor issues, as well as identifying threats and opportunities for FNB Show less

• Smart-device Operations Manager

  • Sep 2011 - Sep 2012

  Improve and manage the operational systems, processes and policiesManaging and increasing the effectiveness and efficiency of channels and areas impacted as well as coordination and communication between the impacted areas and CBS Operations Play a significant role in long-term planning, including an initiative geared toward operational excellence Oversee overall processes from application to fulfilment of orders Determine staffing requirements: interview, hire and train new employees Monitoring channels and external parties to ensure that they efficiently and effectively provide needed services as per SLA.Handling customer queries and complaintsEstablishing and implementing procedures that adhere to group and business unit risk and complianceIncreasing the effectiveness and efficiency of the services through improvements to each function (Sales, data handling, Order Fulfilment) as well as coordination and communication between functionsProviding consulting services on matters relating to implementation of additional initiativesManaging and coordinating stock takesDeveloping long-range forecasts on stock availability on daily basis to ensure there is sufficient stock Show less



FNB Core Banking Solutions (CBS) Consumer Cheque

• South Africa

• Project Manager

  • Jan 2011 - Sep 2011

  Handling CBS Projects priority with development area Conducting JAD sessions with business and development Liaising with stakeholders around project deliveries Managing stakeholders’ expectations through continuous updates and communication Drafting Business Requirement Specifications Creating test packs, and conducting INT, UAT, and production testing Managing projects from conception to implementation and post implementation Creation of Training material for front end users Facilitating training to front end users of systems and process implemented Mapping As-Is and To-Be processes for enhancement identification and efficiencies Allocation of projects to PM/BA’s Facilitating training and providing support to PM/BA’s within the team Show less



FNB Core Banking Solutions (CBS) Consumer Cheque

• South Africa

• Business Analyst

  • Sep 2009 - Jan 2011

  Conducted competitor analysis Analysis of sales trends to identify periods and areas of concern Conducted JAD sessions with business and development Liaised with stakeholders for project deliveries Managed stakeholder expectations through continuous communication Drafting Business Requirement Specifications Managed projects from conception to implementation and post implementation Created training material for front end users Handled queries and complaints from customer Identified and fixed ad-hoc breakdowns with processes and systems impacting consumer cheque products Facilitated training to front end users of systems and processes implemented Created test cases for testing purposes Facilitated testing through the various test environments, as well as production testing Mapped As-Is and To-Be processes for enhancement identification and efficiencies Represented CBS at other business units and development areas JAD sessions to define CBS’ business rules and requirements Show less



FNB Core Banking Solutions (CBS) Consumer Cheque

• South Africa

• Process Engineer

  • Jan 2009 - Aug 2009

  Managed and allocated work to credit validation agents Collaborated weekly MIS to Head of Fulfilment Mapped as –is processes which were part of fulfilment and identified areas of improvement Mapped to-be processes which were adopted and incorporated into the Fulfilment area Worked with couriers to ensure capable processes were identified and implemented to improve Processes in order to increase productivity Provided IT support to Call Centre agents where required Implemented additional IT support such RightFax, and IVR addition Conducted credit validation for client’s overdraft applications Show less