Experience

Ace Info Solutions, Inc.
• Quality Assurance Analyst

  • Apr 2018 - Present


Arachnisoft

• United Kingdom
• Business Consulting and Services

• Freelance Web Developer

  • Jun 2017 - Nov 2017

  Loveland, Colorado • Enthusiastically design, develop and maintain a fantasy football league website for more than a decade using the ASP.NET framework with server-side C# code-behind, client-side JavaScript, a Microsoft SQL Server database with EF/LINQ, and hosted on an IIS webserver. Create and maintain consistent look and feel of web application through page-level and site-wide Cascading Style Sheets.



CA Technologies

• United States
• Software Development
• 700 & Above Employee

• Software Quality Assurance Engineer

  • Apr 2014 - Mar 2017

  Fort Collins, Colorado Area • Embraced Agile principles on Scrum team delivering customer value by ensuring timely and high quality releases of cross-platform message bus, device discovery and package deployment components of network infrastructure monitoring software. • Defined acceptance criteria and test strategy for stories included in biweekly Sprint Planning and for quarterly product releases. • Performed functional testing of components through Admin Console and Unified Management Portal web applications… Show more • Embraced Agile principles on Scrum team delivering customer value by ensuring timely and high quality releases of cross-platform message bus, device discovery and package deployment components of network infrastructure monitoring software. • Defined acceptance criteria and test strategy for stories included in biweekly Sprint Planning and for quarterly product releases. • Performed functional testing of components through Admin Console and Unified Management Portal web applications hosted on Apache Tomcat, including user management, infrastructure management, network device discovery, and deployment of message bus and network device monitoring packages. • Automated the deployment and configuration of VMware virtual hosts using suite of Shell and Windows PowerShell scripts along with vSphere PowerCLI cmdlets, which greatly reduced the time needed to setup the cross-platform test environment. • Simplified regression test setup by using XML package distribution functionality to automate deployment of message bus and network device monitoring packages. • Created and maintained functional test suite, which was deployed and executed from a Jenkins automation server on cross-platform VMware virtual hosts. • Developed Java tests for functional test suite that exercised network device discovery, SNMP data collection, device correlation and data reconciliation using SQL queries to validate data published to SQL Server, MySQL and Oracle databases. • Created test framework that was used to evaluate time-to-value shortfalls related to network device discovery performance and scale. • Displayed strong analytical skills in identifying memory leaks and port exhaustion exhibited by message bus components installed on Windows Server platforms, including complex configurations such as Failover Cluster. • Engaged with customers in triaging issues related to high memory usage, crashes and hangs. Collaborated with development team to identify root cause and validate fixes. Show less



City of Littleton

• United States
• Government Administration
• 100 - 200 Employee

• Freelance Web Developer

  • Jan 2013 - Apr 2013

  Littleton, Colorado • Ported webpages to new website running on ASP.NET platform, including an Online Police Report with a SQL Server database backend, a City Address Search form, and created a South Platte River Flow Rate chart using the Google Charts toolkit.



Hewlett-Packard

• United States
• Information Technology & Services
• 300 - 400 Employee

• Software Engineer

  • May 2006 - Aug 2012

  Fort Collins, Colorado • Worked on software development team that delivered, maintained, and debugged Windows Image Acquisition (WIA) drivers and scan application for multifunction printers using Agile methodologies. Responsible for working with the customer acceptance test team in troubleshooting defects to support the delivery of high quality and timely product releases. • Created scan application plug-in that consumed a RESTful web service, which enabled users to authenticate and post scanned images and… Show more • Worked on software development team that delivered, maintained, and debugged Windows Image Acquisition (WIA) drivers and scan application for multifunction printers using Agile methodologies. Responsible for working with the customer acceptance test team in troubleshooting defects to support the delivery of high quality and timely product releases. • Created scan application plug-in that consumed a RESTful web service, which enabled users to authenticate and post scanned images and documents to a secure file hosting service. • Collaborated with team members in designing and implementing device driver and scan application features, including an automatic document feeder manual duplex scan flow and a JPEG compression scheme for wireless transfers that greatly increased time-to-value for document scanning customers. • Enhanced and maintained command line driven scanner driver test tool utilized by distributed development and quality teams for debugging and testing purposes pushing testing further upstream in the product lifecycle.

• Software Design Engineer

  • Jan 2000 - Apr 2006

  Greeley & Fort Collins, Colorado • Worked on Current Product Engineering team that engaged with Customer Support in troubleshooting and characterizing photo and document scanning issues. Collaborated with R&D team in identifying root cause and created scanner firmware update utilities, device driver install packages and scan software patches to resolve issues. • Technical lead for port of Bluetooth print application on Java ME platform to Samsung and Sony Ericsson mobile camera phones. Managed development vendor resulting… Show more • Worked on Current Product Engineering team that engaged with Customer Support in troubleshooting and characterizing photo and document scanning issues. Collaborated with R&D team in identifying root cause and created scanner firmware update utilities, device driver install packages and scan software patches to resolve issues. • Technical lead for port of Bluetooth print application on Java ME platform to Samsung and Sony Ericsson mobile camera phones. Managed development vendor resulting in a successful delivery of the application to handset vendors on time and under budget. • Member of team that architected and implemented event based issue resolution software that proactively delivered solutions to camera, printer and scanner customers. • Collaborated with teammates to architect and develop a Windows system diagnostics application to assist customers and support personnel in diagnosing scan software and hardware installation issues.

• Software Test Engineer

  • Jul 1997 - Dec 1999

  Loveland, Colorado • Enhanced and maintained a low-level test tool for a DVD rewritable product, increasing the efficiency of the test effort. Directed, defined and executed DVD rewritable device driver test plan, leading to the successful delivery of a high quality driver. • Co-authored the software design document for a test tool that aided in testing a file system driver and mentored a software engineering student in the development of the tool. • Collaborated with R&D and test teams in architecting and… Show more • Enhanced and maintained a low-level test tool for a DVD rewritable product, increasing the efficiency of the test effort. Directed, defined and executed DVD rewritable device driver test plan, leading to the successful delivery of a high quality driver. • Co-authored the software design document for a test tool that aided in testing a file system driver and mentored a software engineering student in the development of the tool. • Collaborated with R&D and test teams in architecting and developing a COM-based software logging and debugging tool, streamlining the detection and resolution of defects in software components.

• Software Test Technician

  • Jan 1996 - Jun 1997

  Loveland, Colorado • Managed, developed, and maintained tape drive backup system automated and performance tests, which reduced the time needed to test the system and accelerated regression testing. Utilized a database to archive automated test data, which streamlined the creation of test reports. • Served as technical test lead, coordinated test plan implementation, defect filtering and defect metric reporting, contributing to the on-time release of tape drive products.

• Customer Support Lead Technician

  • Jul 1995 - Dec 1995

  Loveland, Colorado • Handled customer escalations, served as a technical resource, and counseled Customer Support Technicians on troubleshooting tape drive backup hardware and software issues.



Colorado Memory Systems

• United States
• Biotechnology

• Customer Support Engineer

  • Jan 1993 - Jun 1995

  Loveland, Colorado • Honed troubleshooting skills and increased customer satisfaction by working with users to resolve tape backup system problems.