Experience

ACI Jet

• United States
• Airlines and Aviation
• 100 - 200 Employee

• Hospitality and Experience Manager

  • Sep 2022 - Present

• Hospitality and Experience Assistant Manager

  • May 2021 - Present

  -Provide leadership, management, and assistance to the Hospitality and Experience team to ensure that the goals and objectives relating to the FBO are achieved and carried out in accordance with applicable policies and procedures.-Supervise H&E staff as it relates to adherence to uniform program, general appearance, proper radio and phone procedures and all other policies and procedures.-Take ownership of ensuring ACI Jet clients receive exceptional service and coaching the Hospitality and Experience team on exceeding client expectations. This includes diffusing high-stress situations and managing customer expectations in a professional manner, utilizing applicable tools and remedial services. Show less

• Hospitality and Experience Trainer

  • May 2018 - May 2021

  - Leads the Hospitality and Experience team to ensure that the goals and objectives relating to the FBO are achieved and carried out in accordance with applicable policies and procedures- Assist and coordinate client services such as rental car and hotel reservations, fuel purchasing, hangar space, ramp parking, and other services determined by the client- Ensures ACI Jet clients receive exceptional service, and strive to exceed client expectation

• Hospitality and Experience Specialist

  • Mar 2017 - May 2018

  -Establish and maintain professional relationships with clients, paying careful attention to client preferences and needs.-Maintain and update client information within the reservation platform and other company-utilized POS/CRM software, such as the Avfuel HUB, FlightBridge, and G Suite.-Ensure all ACI Jet client requests are responded to in a timely and professional manner over a variety of communication mediums.



The Boiling Crab

• United States
• Food and Beverage Services
• 100 - 200 Employee

• Shift Lead

  • Jul 2015 - Present

  - Assisted guests with making menu choices in an informative and helpful fashion - Appropriately suggested additional items to customers to increase restaurant sales - Effectively communicated with kitchen staff regarding customer allergies, dietary needs and special requests - Consistently adhered to quality expectations and standards - Assisted guests with making menu choices in an informative and helpful fashion - Appropriately suggested additional items to customers to increase restaurant sales - Effectively communicated with kitchen staff regarding customer allergies, dietary needs and special requests - Consistently adhered to quality expectations and standards



Math CEO Tutors

• University of California Irvine

• Tutor

  • Mar 2016 - Jul 2016

  • Planned and implemented educational math programs for 20 children on a weekly basis • Taught basic math for middle school children • Developed age-appropriate games, activities, and crafts for children at all grade levels • Planned and implemented educational math programs for 20 children on a weekly basis • Taught basic math for middle school children • Developed age-appropriate games, activities, and crafts for children at all grade levels



UCI Hospitality and Dining

• Irvine, CA

• Higher Education Food Services Supervisor

  • Oct 2013 - Jun 2015

  • Supervised and led meal shifts including: Overseeing team of 10+ employees, managing breaks, assigning shift positions, and communicating with customers about quality of service. • Recruited applicants via social media and networkings. • Hired and cross-trained new employees. • Enforced policies and procedures among team members and customers including providing constant and consistent communication during pre-shift meetings. • Supervised and led meal shifts including: Overseeing team of 10+ employees, managing breaks, assigning shift positions, and communicating with customers about quality of service. • Recruited applicants via social media and networkings. • Hired and cross-trained new employees. • Enforced policies and procedures among team members and customers including providing constant and consistent communication during pre-shift meetings.



GSG Support Services

• Irvine,CA

• Professional Caregiver

  • Aug 2014 - Jan 2015

  • Attend to the client's basic self-help needs and other activities of daily living including interaction, socialization, and continuation of usual daily routines which would ordinarily be performed by the family members • Assist family members in maintaining the client at home • Provide appropriate care and supervision to ensure the client's safety in the absence of family members. • Relieve family members from the constantly demanding responsibility of caring for the client. • Attend to the client's basic self-help needs and other activities of daily living including interaction, socialization, and continuation of usual daily routines which would ordinarily be performed by the family members • Assist family members in maintaining the client at home • Provide appropriate care and supervision to ensure the client's safety in the absence of family members. • Relieve family members from the constantly demanding responsibility of caring for the client.



UC Irvine

• United States
• Higher Education
• 700 & Above Employee

• International Academic Intern

  • Oct 2012 - Jun 2013

  • Interact with numerous college students throughout the school year particularly International Students • Provide counseling services to students in college: individual and group sessions, study techniques, and advisory • Collaborated with other interns and school administration in enhancing pastoral care of all students • Interact with numerous college students throughout the school year particularly International Students • Provide counseling services to students in college: individual and group sessions, study techniques, and advisory • Collaborated with other interns and school administration in enhancing pastoral care of all students