Experience

Utility Equipment Services | A Division of ML Utilities

• United States
• Utilities
• 1 - 100 Employee

• Production Manager

  • Sep 2022 - Present



Viking-Cives Midwest, Inc

• United States
• Manufacturing
• 1 - 100 Employee

• Branch Manager

  • Jul 2018 - Jun 2022

  Manage Viking Cives Midwest Inc factory store with $11 million annual sales backlog. Focused on production, service, parts, sales and personnel protocols to ensure on-time, quality driven deliveries of North America's finest snow and ice control equipment. Manage Viking Cives Midwest Inc factory store with $11 million annual sales backlog. Focused on production, service, parts, sales and personnel protocols to ensure on-time, quality driven deliveries of North America's finest snow and ice control equipment.



Viking-Cives Midwest, Inc

• United States
• Manufacturing
• 1 - 100 Employee

• Equipment Sales

  • Jul 2016 - May 2018



Palfleet

• Truck Transportation
• 1 - 100 Employee

• Shop Manager

  • Mar 2014 - Jun 2016

  Direct the day to day activities of installation department. Monitor installation processes to ensure delivery commitments, productivity, job accuracy and quality standards are achieved. Manage established safety program with emphasis on OSHA compliance and injury avoidance. Recruit, train, motivate and discipline subordinate associates. Direct the day to day activities of installation department. Monitor installation processes to ensure delivery commitments, productivity, job accuracy and quality standards are achieved. Manage established safety program with emphasis on OSHA compliance and injury avoidance. Recruit, train, motivate and discipline subordinate associates.



Viking-Cives Midwest, Inc

• Nashville, Tennessee

• Branch Manager

  • Feb 2013 - Mar 2014

  Direct the day to day activities of installation, service and parts departments. Collaborate with sales and manufacturing to synchronize vehicle and equipment arrival dates to establish production schedule. Monitor installation processes to ensure delivery commitments, productivity, job accuracy and quality standards are achieved. Ensure established inventory control protocols are being observed and executed. Manage established safety program with emphasis on OSHA compliance and injury avoidance. Recruit, train, motivate and discipline subordinate associates. Additional duties include managing vendor warranty claims, facility maintenance, material handling equipment maintenance and shop equipment maintenance.



Harpeth Motorsports

• Franklin, TN

• Installation Technician

  • Jun 2012 - Feb 2013

  Install and service municipal emergency vehicle lighting systems, siren sytems, gps systems, surveillance camera's and recording equipment, computer stands, power inverters, and push bumpers on late model automobiles per bid specifications. Install and service municipal emergency vehicle lighting systems, siren sytems, gps systems, surveillance camera's and recording equipment, computer stands, power inverters, and push bumpers on late model automobiles per bid specifications.



S&S Claims

• Huntersville, AL

• Claims Adjuster

  • Mar 2012 - Apr 2012

  Process property damage claims. Duties included, contact policy holder and ascertain extent of damage to risk. Inspect and document damage with scope notes and photographs. Create estimate utilizing Xactimate estimating software. Document claim file with all claim related activities and conversations. Recommend payment options to client. Submit claim documentation via electronic transfer. Process property damage claims. Duties included, contact policy holder and ascertain extent of damage to risk. Inspect and document damage with scope notes and photographs. Create estimate utilizing Xactimate estimating software. Document claim file with all claim related activities and conversations. Recommend payment options to client. Submit claim documentation via electronic transfer.



Pilot Catastrophe Service

• Various

• Catastrophe Insurance Adjuster

  • May 2011 - Nov 2011

  Process property damage claims. Duties included, receive claims via electronic claim assignment. Contact policyholder and ascertain extent of damage to risk. Inspect risk and document damages with scope notes and photographs. Interpret policy to determine coverage. Create repair estimate utilizing Xactimate estimating software. Issue payment and/or payment denial. Document all claim activities and conversations in electronic claim file. Claim settlement authority increased to $25,000 per claim. Process property damage claims. Duties included, receive claims via electronic claim assignment. Contact policyholder and ascertain extent of damage to risk. Inspect risk and document damages with scope notes and photographs. Interpret policy to determine coverage. Create repair estimate utilizing Xactimate estimating software. Issue payment and/or payment denial. Document all claim activities and conversations in electronic claim file. Claim settlement authority increased to $25,000 per claim.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Premises Technician

  • Mar 2010 - May 2011

  Install and service Internet Protocol Television, High Speed Internet and Voice Over Internet Protocol (VOIP) services in residential and commercial environments. Duties included, meet and greet customer at installation location and review order for accuracy and customer preferences for equipment locations. Analyze existing cabling to determine compatibility with U-Verse system. Install new cabling or modify existing cabling to meet system requirements. Install system components per job order. Initiate system operation of televisions, telephone and internet systems. Train customer on system features and proper operating techniques. Maintain truck small parts and equipment inventories at proper levels.



Eberl Claims Service

• United States
• Insurance
• 300 - 400 Employee

• Catastrophe Insurance Adjuster

  • Sep 2008 - Jun 2009

  Process property damage claims. Duties included, receive claims via electronic claim assignment. Contact policyholder and ascertain extent of damage to risk. Inspect risk and document damages with scope notes and photographs. Interpret policy to determine coverage. Create repair estimate utilizing Xactimate estimating software. Issue payment and/or payment denial. Document all claim activities and conversations in electronic claim file. Process property damage claims. Duties included, receive claims via electronic claim assignment. Contact policyholder and ascertain extent of damage to risk. Inspect risk and document damages with scope notes and photographs. Interpret policy to determine coverage. Create repair estimate utilizing Xactimate estimating software. Issue payment and/or payment denial. Document all claim activities and conversations in electronic claim file.



Omaha Standard Distribution

• Truck Equipment Sales

  • Sep 2006 - Sep 2008

  Truck equipment franchise inside sales. Duties included, meet and greet showroom and telephone customers. Ascertain customer equipment requirements including the interpretation of published municipal specifications and suggest alternative configurations. Create quotation based on acquired customer data. Create work order and distribute to production and purchasing departments. Monitor equipment and chassis availability and advise customer of estimated production date. Monitor job during installation process. Inspect and certify vehicle upon completion. Additional duties included analyzing existing vendor accounts to determine competitiveness of vendor pricing and initiating corrective action as instructed.



Kranz of Kansas City

• Operations Manager

  • Jul 2004 - Sep 2006

  Truck equipment franchise operations. Duties included meet and greet showroom and telephone customers. Ascertain customer equipment requirements including interpreting published municipal specifications and suggest alternative configurations. Create quotation based on acquired customer data. Create work order and distribute to production department. Create purchase orders and order all non-inventory components. Additional duties include job costing, purchasing, inventory management, process control documentation management, vendor warranty claim management and all other assigned duties.



American Equipment Co.

• Production Manager

  • Jun 2004 - Jul 2006

  Truck equipment franchise operations. Duties included, supervise and direct efforts of production and service departments. Communicate with sales and purchasing departments to ascertain availability of chassis and equipment and assign production slot in schedule. Monitor build process to ensure delivery commitments, productivity, job accuracy and quality standards are being achieved. Inspect and certify completed vehicles. Recruit, train, discipline and motivate subordinate associates. Additional duties include monitoring shop supplies and maintaining acceptable inventory levels. Manage vendor warranty claims to ensure prompt reimbursement for warranty expenses incurred.



America's Body Co / Scherer Truck Equipment

• Production Manager

  • Nov 1991 - May 2003

  Truck equipment franchise operations. Duties included, supervise and direct efforts of production, paint, service and quality control departments. Communicate with sales and purchasing departments to ascertain availability of chassis and equipment and assign slot in production schedule. Monitor build process to ensure delivery commitments, productivity, job accuracy and quality standards are being achieved. Recruit, train, discipline and motivate subordinate associates. Additional duties include managing vendor warranty claims to ensure prompt reimbursement for warranty expenses incurred. Develop and implement verifiable process controls for equipment installation as required by Ford Modified Vehicle Engineering (MVE) program across multiple company divisions. Promoted from initial position as mechanic/installer to Production Manager in 1995 based on work quality and leadership potential.