Experience

Crimson AV

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Sales Operations Analyst & Business Development

  • Aug 2016 - 7 years 5 months



CNA Insurance

• United States
• Insurance
• 700 & Above Employee

• Worldwide Operations Manager

  • Aug 2015 - Jul 2016



Avant

• United States
• Financial Services
• 300 - 400 Employee

• Section Manager

  • 2015 - 2015

  Chicago, IL



AccuQuote

• United States
• Insurance
• 100 - 200 Employee

• Sales & Marketing Analyst

  • Sep 2010 - Dec 2014

  Wheeling, IL September 2010 – December 2014 Team Lead, Sales & Marketing Analytics and Support

• Call Center Supervisor

  • Oct 2007 - Sep 2010

  Wheeling, IL October 2007 – September 2010 Call Center Supervisor • Monitored, mentored, and tracked performance of more than 25 call center employees; supported highest performing employees in advancement to account executive status • Analyzed and reported numerous call center metrics to senior management, determining potential gains in revenue & areas of opportunity • Conducted interviews and evaluated prospective call center employees • Responsible for training, corrective action,… Show more October 2007 – September 2010 Call Center Supervisor • Monitored, mentored, and tracked performance of more than 25 call center employees; supported highest performing employees in advancement to account executive status • Analyzed and reported numerous call center metrics to senior management, determining potential gains in revenue & areas of opportunity • Conducted interviews and evaluated prospective call center employees • Responsible for training, corrective action, and supervision of three separate call center shifts

• Sr. Customer Service Representative

  • Jan 2003 - Sep 2007

  Wheeling, IL January 2003 – September 2007 Sr. Customer Service Representative Responsible for initial contact to clients that expressed interest via multiple advertising campaigns and assisted in training of new employees in an extremely fast paced call center environment. Corresponded with prospective and current clients via telephone and email regarding their insurance coverage. • Maintained and exceeded a 60% success rate with contacted clients • Advised both inbound and… Show more January 2003 – September 2007 Sr. Customer Service Representative Responsible for initial contact to clients that expressed interest via multiple advertising campaigns and assisted in training of new employees in an extremely fast paced call center environment. Corresponded with prospective and current clients via telephone and email regarding their insurance coverage. • Maintained and exceeded a 60% success rate with contacted clients • Advised both inbound and outbound clients as to application statuses and application requirements • Answered client inquires based on state, federal, and industry regulations



SNAP Laboratories, LLC

• Communications Clerk

  • Apr 1999 - Jul 2001

  -Facilitated communications with multiple doctors' laboratories regarding client requirements and account status. -Managing document transmission for clients via fax, email, and ground mail. Also managed document transmission for doctors offices via same methods. -Assisted in high volume data entry and mass mail campaigns.