Kenneth Dukarm

Service Operations Center Information Delivery Manager at Independent Health
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Contact Information
us****@****om
(386) 825-5501
Location
Buffalo, New York, United States, US
Languages
  • Spanish -
Skills

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Bio

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Credentials

  • CompTIA Security+ ce Certification
    CompTIA
    Sep, 2020
    - Nov, 2024

Experience

  • Independent Health
    • United States
    • Insurance
    • 700 & Above Employee
    • Service Operations Center Information Delivery Manager
      • May 2014 - Present

       Manage four Data Analysts doing Business Intelligence Report / Dashboard Development for the SOC  Developing operational Business Intelligence Reports / Dashboards using Cognos 10.2.0, Business Objects XI Releases 2 & 3, SAS, Google Analytics, Excel 2010, Access 2010, etc.  Support the Servicing Department, Claims Department, Membership Operations and E-Business at Independent Health with Business Intelligence Reporting  Developed standard Reporting Processes and Procedures Documents  Developed Independent Health’s Business Intelligence Reporting Standards  Developed standard Reporting Metrics using SharePoint and Excel 2010  Developed New Hire Training Manuals  Developed Standard Cognos, Business Objects, MS Word and MS Excel Report Templates  Manage incoming Report Requests, Develop and Manage Schedules, Develop and Manage Project Plans, Provide Regular Status Updates to Senior Management Show less

  • HSBC Bank USA
    • Buffalo, NY
    • Business Systems Consultant
      • Mar 2003 - Jan 2014

      • Lead Developer on Oracle Business Intelligence Enterprise Edition for the ORION Project. Working with OBIEE 10g & 11g software. Experience with OBIEE Administration Tool, BI Publisher, Catalog Manager, Job Manager, Answers, Dashboards, Delivers & Oracle BI for Microsoft Office • SharePoint Administrator for the ORION Project. Added new content to SharePoint and added new Operational Risk users to our SharePoint site. • Lead Technical Advisor on Business Objects software for HSBC Bank USA, HTS North America • Business Objects Software expert and administrator (over 15 years’ experience) for versions 5X, 6.5, XI, XI Release 2 and XI Release 3 • Web Intelligence installation expert with IIS, Apache and TOMCAT • Lead Business Objects & Cognos Developer for the Commercial Banking Credit Data Warehouse (CDW) Project, METRIS Project and HBUS Mortgage Project • Conducted and attended regular scheduled CDW, METRIS and Mortgage User Technical Requirements Meetings & Business Objects User Conferences • Computer Systems Analyst on the CDW Project • Developed External Design Requirements (EDRs), Program Specifications, Test Plans and ERWIN Diagrams • Worked with the CARM, TREATS, CIF and HUB HIE Systems Show less

  • American Management Systems, Inc.
    • Norfolk, Virginia Area
    • Management Consultant
      • Jun 1999 - Mar 2003

      • Lead Computer Systems Analyst for the Navy Marine Corps Intranet (NMCI) research effort • Lead Computer Systems Analyst for the Baseline Project Management Plan (BPMP) / Business Objects Software Application • Lead Computer Systems Analyst for the OPNAV N46 / PB Views Pilot Software Application • Lead Security Analyst for the Technical Information Management (TIM) System at the Navy Systems Support Group (NSSG) • Lead Security Analyst for the Ship's Force Integration System (SFIS) at NSSG • Lead Functional Analyst for the Trade Skill Designator (TSD) Project at NSSG • Over one year experience working for Ship Availability Planning and Engineering Center (SHAPEC) initiatives at NSSG. These initiatives involve the concepts of data integration, data archiving, data warehousing, data mining and interface development. • Developed System Security Authorization Agreements (SSAAs), Trusted Facilities Manuals (TFMs), Controlled Asset Protection (CAP) Assessments and Security Feature User's Guides (SFUGs) • Developed Interface Requirements Specifications, Interface Design Descriptions, Software Requirements Specifications, Requirements Traceability Matrices, Software Design Descriptions, Functional Descriptions, Engineering Change Proposals, Requirements and Design Packages, Program Management Support Project Plans, Configuration Management Plans, Test Scripts and Scenarios, etc. • Also developed web sites, schedules, man-hour estimates and process flow diagrams • Extensive experience in defining the requirements and data element definitions for computer software designs Show less

  • U.S. Immigration and Customs Enforcement (ICE)
    • United States
    • Law Enforcement
    • 700 & Above Employee
    • United States Immigration Inspector
      • Apr 1997 - May 1999

      • Strong knowledge of NAFTA • Strong knowledge of all U.S. Immigration and Customs laws and regulations• Adjudicated a wide variety of applications for various immigration privileges and benefits, and furnished guidance regarding I&N laws, regulations and operating instructions • Enforced various criminal and administrative statutes of the U.S., and apprehended violators• Worked 56 hours per week while attending school full-time

    • United States Immigration Inspector
      • Apr 1993 - Apr 1997

      • Conducted inspections to the U.S. in a pre-flight airport setting• Strong knowledge of Canadian immigration and customs rules and regulations• Completed necessary documentation for all applicants to the U.S.• Strong knowledge of Canadian customs, culture and people• Worked with a diverse group of clients• Worked 70 hours per week

Education

  • Clarkson University
    Master of Business Administration (MBA), Management Science & Information Systems
    1997 - 1999
  • Saint Bonaventure University
    Bachelor of Business Administration (BBA), Management Sciences & Marketing
    1987 - 1991
  • Lancaster Senior High School
    Regents Diploma, Business Administration and Management, General
    1983 - 1987

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