Courtesy Clerk

• Oct 2022 - Present

Data Analyst

• Jul 2019 - Dec 2022

Human Relevance Judge

• Jun 2016 - Dec 2022

Verifying AutoSuggest results in Bing Maps search engine, determining relevance to user queries for the purpose of improving user experience. Have also performed similar tasks for online chatbot, judging how well the system understands user intent in a given query. Basically, my job contributes to helping ordinary users and online systems better understand each other.

Sentiment Judge

• Jan 2018 - Dec 2022

Reading customer dialogue and determining satisfaction or dissatisfaction with service based on word usage. Reading customer dialogue and determining satisfaction or dissatisfaction with service based on word usage.

Member Services Representative

• Mar 2016 - Apr 2016

My responsibilities included answering calls from Costco members from throughout the country and assisting them with their needs, whatever they were. This could range from a simple question about their membership status to complex issues like purchase inquiries, warehouse complaints, or closing the account of a deceased member. Most calls were either handled by myself or transferred to another team, like Costco Travel or e-Commerce. My responsibilities included answering calls from Costco members from throughout the country and assisting them with their needs, whatever they were. This could range from a simple question about their membership status to complex issues like purchase inquiries, warehouse complaints, or closing the account of a deceased member. Most calls were either handled by myself or transferred to another team, like Costco Travel or e-Commerce.

Fuel Station Attendant

• May 2005 - Sep 2008

Usually cleaned up gasoline spills and assisted customers at pumps. Occasionally sold products at register inside kiosk. Conducted gas price surveys in local area and entered results online. Usually cleaned up gasoline spills and assisted customers at pumps. Occasionally sold products at register inside kiosk. Conducted gas price surveys in local area and entered results online.