Experience

Swiipe

• Denmark
• Financial Services
• 1 - 100 Employee

• Account Executive

  • Apr 2022 - Present



Presidents Institute

• Denmark
• Professional Training and Coaching
• 1 - 100 Employee

• Consultant

  • Nov 2021 - Mar 2022

  Presidents Institute is a European institution committed to providing development and education for leaders and decision-makers through a combination of facilitated peer learning, access to the latest insights, structured approach to personal and professional development and by connecting talented people. Presidents Institute offers educational programmes, access to conferences and provides a forum for decision-makers to spar with each other on their real-life challenges and opportunities. - Business Development - Strategy / Sales Strategy - Product Development Show less



LeoVegas Group

• Sweden
• Gambling Facilities and Casinos
• 700 & Above Employee

• Senior Key Account Manager

  • Jun 2018 - May 2021

  - Responsibility for the events process, ensuring that the events are profitable- Responsibility for VIP campaigns process for the markets; such as reactivation campaigns- Ensure that VIP procedures are always up to date and followed- Build strong relationships with key players to ensure highest level of retention- Ensure that all tasks executed meet the legal and responsible gaming processes- Responsibility for VIP base growth focusing on new players retention and reactivation work closely with the Country Managers and Affiliate Managers to acquire new VIP players- Work Closely with CRM Managers and Customer Support Team leaders to ensure that the VIP teams are up to date with what communication goes out to the VIP base- Responsibility for the day-to-day queries, requests and complaints ensuring they are handled in a timely and professional manner, including out of office hours when needed- Build knowledge of customers, understand players behaviors, interests and dislikes- Be the go to person for the Junior VIP staff in day to day tasks and queries- Share ideas for improvements and hunt for new information to keep updated- Be available 24/7 for high end VIP players Show less

• VIP Manager

  • Mar 2017 - Jun 2018

  - Responsible for increasing performance and profitability of the campaigns and the loyalty activity for the Danish market- Support in the production of general ad-hoc marketing activities- Coordinating the process from planning to actual send out of all loyalty generating promotions- Responsible for handling all the high value customers- Co-ordinate retention calling campaigns including planning, execution and evaluation- Manage the customer base for new high value potential customers. Ensuring on-boarding process is top service- Work closely with the Country Manager to acquire new high value customers- Handle customer’s day-to-day queries and complaints, including 24/7 service hours when needed- Build knowledge of customers, understand customers behavior, interests and dislikes- Planning of exclusive events, ensuring top quality service and ensuring personal relationship is build. Show less



Betsson Group

• Malta
• Software Development
• 700 & Above Employee

• Key Account Manager

  • Aug 2016 - Dec 2016

  - Manage high value player accounts with the aim to increase loyalty.- Monitor and analyse player activity to identify drops and spikes while acting onopportunities to enhance the player’s experience.- Ensure continuous attention is paid to the retention and reactivation of all assigned VIPPlayers.- Propose and plan VIP events and promotions.- Provide regular reports on key information.- Dealing with any escalations regarding account closures, responsible gaming issues and eventrelated enquiries.- Meeting and exceeding targets for the market.- Taking responsibility for increasing own product knowledge. Show less

• VIP Coordinator

  • Feb 2016 - Aug 2016

  - Assisting with the ownership of VIP management and VIP loyalty program.- Assisting with development plan for VIP program.- Creating, planning and executing of VIP campaigns and activities.- Reporting to line manager by continually monitoring VIPs.- Assisting VIP manager in managing the entire VIP life cycle from strategic planning to tactical activities to maximize player life time revenues.- Manage and build strong relationships with VIPs. Making sure VIPs receive top service and solutions. Show less



Kindred Group plc

• Malta
• Gambling Facilities and Casinos
• 700 & Above Employee

• Customer Service

  • Nov 2012 - Feb 2016

  - Live support by phone, email and livechat. - Multilingual working on an almost daily basis. Mainly; Danish, Swedish and Norwegian. - Proof reading onsite content, upcoming campaigns/bonuses. - Work in a team, support team members and contribute to a good atmosphere on the job. - Work towards goals set for customer service. Exceeding market wide KPI's. - Giving feedback for better user interface and support being provided to customers. - Live support by phone, email and livechat. - Multilingual working on an almost daily basis. Mainly; Danish, Swedish and Norwegian. - Proof reading onsite content, upcoming campaigns/bonuses. - Work in a team, support team members and contribute to a good atmosphere on the job. - Work towards goals set for customer service. Exceeding market wide KPI's. - Giving feedback for better user interface and support being provided to customers.



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• IT Support Specialist

  • Jan 2010 - Dec 2010

  Providing professional support for one of the top leading companies in Denmark, such as; Novo Nordisk, Novozymes, and "Bane Danmark"(Danish railway). Troubleshooting technical issues for each individual trough phone, email and livechat. This accounted for programs such as Office, SAP, Active Directory, Lotus Notes and Citrix. Providing professional support for one of the top leading companies in Denmark, such as; Novo Nordisk, Novozymes, and "Bane Danmark"(Danish railway). Troubleshooting technical issues for each individual trough phone, email and livechat. This accounted for programs such as Office, SAP, Active Directory, Lotus Notes and Citrix.