Kenneth Baumgardner
Information Technology Technician at Cranston IT, Inc.- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Microsoft Office Specialist (MOS)
MicrosoftFeb, 2019- Nov, 2024 -
Microsoft Technology Associate (MTA)
MicrosoftJan, 2019- Nov, 2024 -
CompTIA A+
CompTIAJun, 2021- Nov, 2024
Experience
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Cranston IT, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology Technician
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Jan 2023 - Present
Cranston IT’s mission is to support our clients in accomplishing their mission. In the military there is the concept of primary force and a supporting force on every mission. The primary force is tasked with accomplishing the objective. The supporting force is there to assist the primary force in any way possible. An effective supporting force allows the primary force to stay focused on their objectives and win. We are your support.Our passion is solving IT problems and implementing IT solutions to enhance your business’s capabilities. Our key support areas cover software, hardware, security, user management and help desk. We exist to help you win.
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ConnectWise
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United States
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Software Development
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700 & Above Employee
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Remote Call/Chat Technician
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Jun 2022 - Oct 2022
Your support begins and ends with your help desk. From a simple call to reset a password to more complex issues, there’s a lot of pressure to keep your help desk efficient and ready for whatever your clients send their way. With ConnectWise Manage Help Desk, achieve complete support clarity to keep your techs booked and busy, dispatch the right people to the right projects, and ensure no ticket goes unnoticed. Your support begins and ends with your help desk. From a simple call to reset a password to more complex issues, there’s a lot of pressure to keep your help desk efficient and ready for whatever your clients send their way. With ConnectWise Manage Help Desk, achieve complete support clarity to keep your techs booked and busy, dispatch the right people to the right projects, and ensure no ticket goes unnoticed.
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LEFCON
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United States
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Information Technology & Services
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1 - 100 Employee
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3rd Shift Help Desk
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Sep 2021 - May 2022
When working with our clients, we look at the goals of the company and use technology as a means to help achieve those goals. If the client doesn’t succeed in meeting its goals, we don’t succeed. We have a vested interest in every client we work with no matter how small or large the project is. When working with our clients, we look at the goals of the company and use technology as a means to help achieve those goals. If the client doesn’t succeed in meeting its goals, we don’t succeed. We have a vested interest in every client we work with no matter how small or large the project is.
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Contractor (Robert Half, BeaconHill)
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Jan 2019 - Sep 2021
Contracts specializing in IT development, systems integration, information security, infrastructure management, networking, database development. Assist help desk and technical support professionals in project completion or Remote Hands. Contracts specializing in IT development, systems integration, information security, infrastructure management, networking, database development. Assist help desk and technical support professionals in project completion or Remote Hands.
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Midnight Blue Technology Services
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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IT Support Specialist
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Jun 2019 - Oct 2020
At Midnight Blue, we offer full-service and scalable technology solutions that keep your systems safe, backed up and always running so you can focus on what matters—your business. We understand the impact IT has on business. That’s why we constantly monitor systems, proactively preventing and identifying issues and promptly resolving them so that your business continues uninterrupted. We are able to support, monitor and manage IT infrastructures even in the most challenging of environments. Your dedicated Midnight Blue team members will know who you are, and they’ll respond quickly to your concerns. Midnight Blue can be your eyes, ears and hands. We will design a managed solution that is built around your business needs, goals, and budget. Your monthly IT bill will never be a surprise, so you can plan your budget accordingly. Recent Awards: 2017 Managed Service Provider Global 501 - #392 2016 Biz Times 100 Fastest Growing Business - #71 2016 Managed Service Provider Global 501 - #403 2014 Managed Service Provider Global 501 - #499 2013 Managed Service Provider Global 501 - #475 2013 Managed Service Provider SMB Global 100 - #71 2013 Biz Times 100 Fastest Growing Business - #64 2012 Biz Times 100 Fastest Growing Business - #70 2010 Tech 50 Finalist - Service Provider 2009 Innovative Business of the Year - PAACC
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Magna5
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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IT Operations Engineer
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Aug 2017 - Oct 2018
Magna5 delivers network services, unified communications, infrastructure technology and managed services to more than 7,500 mid-market enterprise customers nationwide, including leaders within the education, healthcare, government, financial services and beyond. Magna5 offers voice and data services, as well as a host of “above the net” cloud services and operates a proprietary, secure network designed to leverage diversified carriers and infrastructure in targeted points-of-presence (PoPs) throughout the United States, a key strategy for network reliability. Within the managed services offerings, Magna5 provides security services, data backup, recovery management, hosting services, and IT Consulting from their 24/7/365 fully staffed Operations Center. Headquartered in Dallas, Magna5 operates office and network facilities across the country, including Albany, NY; Los Angeles; New York City; Pittsburgh; Portland, OR; San Antonio; Seattle, and Troy, NY. Magna5 is a portfolio company of NewSpring Holdings’ voice and data managed services platform, part of NewSpring Capital’s dedicated buy and build strategy. For more information, visit www.magna5global.com
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Ticomix, Inc.
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United States
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Software Development
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1 - 100 Employee
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Network Administrator/System Technician
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Nov 2016 - Jun 2017
Ticomix is a leading business technology provider with customers ranging from small businesses to enterprises from across the nation. We provide Managed IT services, Service Desk software & consulting, CRM software & consulting, and custom software development. Through best-practices, award-winning customer service, and a dedicated team of over 100 professionals, our mission with each customer is to provide the innovative tools and strategic guidance needed to achieve organizational success.For four consecutive years (2013–2016), Ticomix has been named on the Inc. 5000 list of the fastest-growing private companies in America. Solution Partners include: Cisco, Microsoft, ServiceNow, SugarCRM, Act-On, Nimble Storage, and Dell.Learn more at www.ticomix.com or call 815-847-3400.
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IT Technician
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Feb 2015 - Sep 2016
Sales of services and goods related to consumer information technology.Performing repair/upgrade of computer/networking hardware.Monitor and manage clients remotely using RMM software.Attend Chamber of Commerce or BNI events for networking and business growth. Sales of services and goods related to consumer information technology.Performing repair/upgrade of computer/networking hardware.Monitor and manage clients remotely using RMM software.Attend Chamber of Commerce or BNI events for networking and business growth.
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Staples
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United States
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Retail Office Equipment
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700 & Above Employee
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Technology and Sales Supervisor
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Aug 2010 - Dec 2014
The Tech Sales Supervisor is responsible for selling technology products and services to Staples’ customers. This individual also acts as the team lead within the department – driving computing sales, training and coaching team members on selling techniques, and inspiring other team members through positive attitude and behaviors. The Tech Sales Supervisor must have excellent communication skills including listening and gaining a thorough understanding of customers’ needs in order to offer them the best solution.
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Education
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2008 - 2011
Pittsburgh Technical College
Information Technology
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