Audit and Compliance Officer (Infosec)

• Jan 2023 - Present

IT Specialist

• Aug 2022 - Present

I bring 1 year and 3 months of experience as an IT Helpdesk Specialist and in Audit and Compliance within Information Security at SP Madrid and Associates. My core responsibilities involved providing Level 1 support for diverse IT issues and ensuring compliance governance tailored to clients' specific needs- Delivered prompt and effective technical solutions, addressed inquiries, and resolved trouble tickets using a robust ticketing system, ensuring exceptional customer satisfaction and timely issue resolution.- Delivered effective technical solutions to meet the needs of both the main branch and satellite branches, ensuring smooth operations and optimal performance across all locations.- Effectively managed and executed projects from initiation to completion, ensuring adherence to timelines, budgetary constraints, and quality standards.- Demonstrated expertise in ensuring adherence to IT compliance standards, policies, and regulations, mitigating risks, and maintaining data security and integrity- Provisioned and managed user accounts for newly onboarded employees, ensuring seamless access to essential systems and resources. Show less