Ken Flemm
Senior Sales Engineer & Customer Success Manager at Esper- Claim this Profile
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Bio
Keith Szot
I had the pleasure of hiring and then managing Ken at Esper as part of our Solutions Architect team. Ken was originally hired for Presales, but based on changes at Esper his responsibility was extended to post-sales supporting a set of Esper customers. His willingness and flexibility to tackle this challenge without fear said to me a lot about Ken the human. I really appreciated that as a manager. Ken takes a very pragmatic approach to a prospect or customers use case that generated immediate credibility. He's not overtly shoving some vendor's agenda, instead he's listening, understanding, mapping it out. His approach won us some great business, and in the end it becomes what it should be - a blending and bend of what we offer meshed against what the customer needs. This highlights Ken's technical ramping skills. He walked in with dedicated Android experience in a vertical market, but as is generally true with the Esper domain there were many gaps. He was self-driven to seek help, ask questions, and fill in the gaps on his own accord. He worked across different disciplines and geographies at Esper, and was a well-liked colleague. One particular prospect and then customer stands out. A very large existing fleet and rapidly adding new devices. The needs at this level are different from SMB, and Ken knew how to approach this with a scale mindset to win the business. If you are looking for a pre or post-sales technical resource to jump in and drive in an ambiguous situation often seen when ramping a new product offering, Ken is a great fit.
Colin Peterson
Ken is an incredible asset as a Solutions Architect. I worked with Ken as my SA on multiple large projects. He continuously provided exceptional experiences to our clients with his out-of-the-box thinking, solution creation, diligence, and fantastic personality. He is a dream to work with and a valued partner on the GTM technical side. I'd highly recommend Ken for any team to support the Pre-Sales Engineering function. He will not disappoint.
Keith Szot
I had the pleasure of hiring and then managing Ken at Esper as part of our Solutions Architect team. Ken was originally hired for Presales, but based on changes at Esper his responsibility was extended to post-sales supporting a set of Esper customers. His willingness and flexibility to tackle this challenge without fear said to me a lot about Ken the human. I really appreciated that as a manager. Ken takes a very pragmatic approach to a prospect or customers use case that generated immediate credibility. He's not overtly shoving some vendor's agenda, instead he's listening, understanding, mapping it out. His approach won us some great business, and in the end it becomes what it should be - a blending and bend of what we offer meshed against what the customer needs. This highlights Ken's technical ramping skills. He walked in with dedicated Android experience in a vertical market, but as is generally true with the Esper domain there were many gaps. He was self-driven to seek help, ask questions, and fill in the gaps on his own accord. He worked across different disciplines and geographies at Esper, and was a well-liked colleague. One particular prospect and then customer stands out. A very large existing fleet and rapidly adding new devices. The needs at this level are different from SMB, and Ken knew how to approach this with a scale mindset to win the business. If you are looking for a pre or post-sales technical resource to jump in and drive in an ambiguous situation often seen when ramping a new product offering, Ken is a great fit.
Colin Peterson
Ken is an incredible asset as a Solutions Architect. I worked with Ken as my SA on multiple large projects. He continuously provided exceptional experiences to our clients with his out-of-the-box thinking, solution creation, diligence, and fantastic personality. He is a dream to work with and a valued partner on the GTM technical side. I'd highly recommend Ken for any team to support the Pre-Sales Engineering function. He will not disappoint.
Keith Szot
I had the pleasure of hiring and then managing Ken at Esper as part of our Solutions Architect team. Ken was originally hired for Presales, but based on changes at Esper his responsibility was extended to post-sales supporting a set of Esper customers. His willingness and flexibility to tackle this challenge without fear said to me a lot about Ken the human. I really appreciated that as a manager. Ken takes a very pragmatic approach to a prospect or customers use case that generated immediate credibility. He's not overtly shoving some vendor's agenda, instead he's listening, understanding, mapping it out. His approach won us some great business, and in the end it becomes what it should be - a blending and bend of what we offer meshed against what the customer needs. This highlights Ken's technical ramping skills. He walked in with dedicated Android experience in a vertical market, but as is generally true with the Esper domain there were many gaps. He was self-driven to seek help, ask questions, and fill in the gaps on his own accord. He worked across different disciplines and geographies at Esper, and was a well-liked colleague. One particular prospect and then customer stands out. A very large existing fleet and rapidly adding new devices. The needs at this level are different from SMB, and Ken knew how to approach this with a scale mindset to win the business. If you are looking for a pre or post-sales technical resource to jump in and drive in an ambiguous situation often seen when ramping a new product offering, Ken is a great fit.
Colin Peterson
Ken is an incredible asset as a Solutions Architect. I worked with Ken as my SA on multiple large projects. He continuously provided exceptional experiences to our clients with his out-of-the-box thinking, solution creation, diligence, and fantastic personality. He is a dream to work with and a valued partner on the GTM technical side. I'd highly recommend Ken for any team to support the Pre-Sales Engineering function. He will not disappoint.
Keith Szot
I had the pleasure of hiring and then managing Ken at Esper as part of our Solutions Architect team. Ken was originally hired for Presales, but based on changes at Esper his responsibility was extended to post-sales supporting a set of Esper customers. His willingness and flexibility to tackle this challenge without fear said to me a lot about Ken the human. I really appreciated that as a manager. Ken takes a very pragmatic approach to a prospect or customers use case that generated immediate credibility. He's not overtly shoving some vendor's agenda, instead he's listening, understanding, mapping it out. His approach won us some great business, and in the end it becomes what it should be - a blending and bend of what we offer meshed against what the customer needs. This highlights Ken's technical ramping skills. He walked in with dedicated Android experience in a vertical market, but as is generally true with the Esper domain there were many gaps. He was self-driven to seek help, ask questions, and fill in the gaps on his own accord. He worked across different disciplines and geographies at Esper, and was a well-liked colleague. One particular prospect and then customer stands out. A very large existing fleet and rapidly adding new devices. The needs at this level are different from SMB, and Ken knew how to approach this with a scale mindset to win the business. If you are looking for a pre or post-sales technical resource to jump in and drive in an ambiguous situation often seen when ramping a new product offering, Ken is a great fit.
Colin Peterson
Ken is an incredible asset as a Solutions Architect. I worked with Ken as my SA on multiple large projects. He continuously provided exceptional experiences to our clients with his out-of-the-box thinking, solution creation, diligence, and fantastic personality. He is a dream to work with and a valued partner on the GTM technical side. I'd highly recommend Ken for any team to support the Pre-Sales Engineering function. He will not disappoint.
Experience
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Esper
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United States
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Software Development
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100 - 200 Employee
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Senior Sales Engineer & Customer Success Manager
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Sep 2021 - Present
-Builds and manages high-touch enterprise customer relationships with personalized success plans to maximize growth and opportunity with a 94% customer retention rate -Conducts product demonstrations to potential clients, which has led to a 45% conversation rate and over $1.5 mil in closed deals -Research and analyze business trends to take customer data and develop experience solutions -Technical point person for pre and post sale engagements to deliver on product improvements, pilot deployments, and onboarding -Works with Sales to ensure customers are fully utilizing the product -Builds and maintains a knowledge database with over 100 articles, used by both internal and external parties -Provides cross-functional management of support and feature requests for customers and prospects -Interfaces with engineering and planning teams from external supplies and service providers to ensure all services meet the agreed service levels and targets -Provides expertise in cloud technologies, APIs, and SaaS tools Show less
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meldCX
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success Manager
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Sep 2020 - Sep 2021
-Primary point of contact for international accounts for deployments of AI vision solution (Viana) with a 96% retention rate -Collaborated with cross-functional teams to ensure successful product onboarding and implementation -Built and enhanced customer relationships to achieve optimal profitability -Managed customer's technical roadmap to ensure account health and ongoing success -Maintained reporting systems to communicate with internal and external stakeholders on client account status, OKR progress, and ROI metrics. Show less
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Diversified
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Sales Engineer
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Feb 2018 - Aug 2020
Implement new solutions and manage our digital signage as a service product FocalPoint. Additionally, provide technical and strategical support to cross-division sales teams for Digital Signage & Managed Services opportunities. -Identify and document short-term and long-range issues and concerns that must be addressed to ensure client satisfaction-Consult client resources, both technical and non-technical to understand requirements and requests for the opportunity-Assist in the solution design based off client communication and internal recommendations-Advise on build-out of managed network profile for monthly resell-Coordinate internal efforts to maximize execution success of presentations-Document and provide training of support material to integrated teams within the organization-Provide pre-sales technical assistance and product education-Determine preferred software and hardware via an in-depth documented process-Create technical solutions and demonstrate how a product meets the client needs Show less
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Senior IT Engineer
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Jun 2012 - Feb 2018
-Engineer and Design technical solutions that utilize Enterprise Server Management, Desktop and Media Deployment, Graphics, Storage and Network Connectivity -Deploy Systematic Solutions using IT best practices and engineer custom solutions as required -Coordinate all IT activities for Digital Signage and/or IPTV projects-Supervisor and Mentor Junior IT Engineers and IT Administrators-Evaluate new equipment and technology for potential use in current and future projects-Development of monitoring profile to alert on potential or actual issues -Coordinate technical support for all company systems and products-Prepare and conduct training on existing and new products-Recognize and analyze trends, work directly with peer engineers and Call Center NOC Show less
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Burlington Stores, Inc.
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United States
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Retail
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700 & Above Employee
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IT Service Center Analyst
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May 2011 - May 2012
- Supervise on-site technicians - Configure and install registers, PC's (Linux/Windows), portable printers, and wireless devices - Various side projects involving store improvement - Extensive work with One Warm Coat (http://www.onewarmcoat.org/) - Understanding of Distribution Center operations - Remote assistance & troubleshooting - Supervise on-site technicians - Configure and install registers, PC's (Linux/Windows), portable printers, and wireless devices - Various side projects involving store improvement - Extensive work with One Warm Coat (http://www.onewarmcoat.org/) - Understanding of Distribution Center operations - Remote assistance & troubleshooting
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Education
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2009 - 2011
Rutgers, The State University of New Jersey-New Brunswick
BA, Information Technology / Sociology
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