Experience

Kopo Kopo Inc

• Kenya
• Financial Services
• 1 - 100 Employee

• Tech support

  • Feb 2023 - Present

  Identifies, investigates, and resolves users problems with computer software and hardware.Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.Consults with users to determine steps and procedures taken to identify and resolve the problem.Applies knowledge of computer software, hardware, and procedures to solve problems.Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.Collaborates with other staff to research and resolve problems.Collaborates with programmers to explain errors and/or recommend modifications in programs.Arranges service by software or hardware vendors to repair or replace defective products.Maintains knowledge of technology innovations and trends.Performs other related duties as assigned. Show less

• Operations Associate

  • Jun 2022 - Feb 2023

  Use of Zendesk, 3cx, and company website to assist and troubleshoot problems. Tracking customer experiences across online and offline channels, devices, and touchpoints.Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.Identifying customer needs and taking proactive steps to maintain positive experiences.Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.Analyzing customer feedback on product ranges and new releases, as well as preparing reports.Performing product tests, evaluating after-sales and support services, and facilitating improvements.Documenting processes and logging technical issues, as well as customer compliments and complaints. Show less



Contract jobs

• Eldoret, Kenya

• Electrical Technician

  • 2020 - Feb 2023

  Major in household installation repairs and maintenance of electrical apparatus. Computer hardware repairs and maintenance. Testing and repairing electrical systems and electrical equipment Installing electrical wiring and electrical equipment Replacing electrical components and electronic wiring Assessing the condition of electrical or electronic wiring/inspect electrical systems Maintaining electrical systems/maintain electrical systems/general electrical maintenance Reading wiring diagrams to identify wires/interpret electrical blueprints Installing lighting fixtures Collaborating with electrical engineers/using good communication skills/acting as a team player Following electronic circuit blueprints and technical diagrams Using hand tools and power tools Maintaining technical expertise Working under minimal supervision/work independently Resetting circuit breakers Visiting commercial buildings and construction sites to repair electrical problems and electrical issues/resolve issues I have increased Electrical safety awareness within my neighborhood. Show less



Davies Cyber

• Eldoret, Kenya

• Volunteer Staff

  • Jul 2019 - Feb 2023

  I perform computer repair maintenance and support documentation for the organisation. Target is to ensure all the power backups and Electrical wiring are safe for operation. Have managed to install antivirus software fir several clients and maintained 89% of customer computers to satisfaction. I perform computer repair maintenance and support documentation for the organisation. Target is to ensure all the power backups and Electrical wiring are safe for operation. Have managed to install antivirus software fir several clients and maintained 89% of customer computers to satisfaction.



Kenya Power

• Utilities
• 700 & Above Employee

• Intern

  • Sep 2019 - Dec 2019

  I ensured safety standards are met in line with I.E.E regulations. Performed maintenance Operations on trannsformers and generators. Ensured that all connections are electrically and mechanicaly sound. Managed to increase customer satisfaction by offering timely response. Under the guidance of my supervisor and team leader we were able to reduce company losses by 30%. I ensured safety standards are met in line with I.E.E regulations. Performed maintenance Operations on trannsformers and generators. Ensured that all connections are electrically and mechanicaly sound. Managed to increase customer satisfaction by offering timely response. Under the guidance of my supervisor and team leader we were able to reduce company losses by 30%.



Kenya Ports Authority

• Maritime
• 700 & Above Employee

• student Attache

  • Jan 2016 - Mar 2016

  1. Under the guidance of workshop manager was able to rewind several motors that are used by drilling and grinding machine s. 2. Focused on Electrical safety standards especially when connecting sockets and bulb fittings. 3. Increased safety awareness around our working areas by Painting no go zones and danger signs. 4. Managed to isolate faulty 11kv line and repairs the same with great caution. 5.Performed generator maintenance checks and repair with the aid of manuals 6. liased with other departments to ensure their backup systems were up and running without fail. Show less