KENNEDY ANTHONY
Hospitality Specialist at Starbucks Coffee Malaysia- Claim this Profile
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English -
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Tagalog -
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Bahasa Indonesia -
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Borneo Native Language -
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Bahasa Malaysia -
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Chinese (Simplified) -
Topline Score
Bio
Angeline Yap
Kennedy is a hardworking, creative and motivated team player. He is very passionate about his work and he never fails to impress us with his creativity as a Social Media Champion. He always took the initiative to improve the overall look and feel of Instagram stories with his wild creativity.
Jessica Jenna Tan
Kennedy was one of the best and most passionate social media champions in my remote team of 20 social media champions at the time. His interest in social media content creation impressed me when he not only posted regular looking Instastories & Facebook Stories, but he took the initiative to explore different mobile video editing apps and applied them to DoubleTree Penang's Stories. This has resulted in the hotel having more creative, attractive & interactive daily Story content. I'm certain his passion can take him far in this line.
Kiah Yann LO
Kennedy responds well to change in various situations. He begins each day fully refreshed and prepared for any challenges!
Angeline Yap
Kennedy is a hardworking, creative and motivated team player. He is very passionate about his work and he never fails to impress us with his creativity as a Social Media Champion. He always took the initiative to improve the overall look and feel of Instagram stories with his wild creativity.
Jessica Jenna Tan
Kennedy was one of the best and most passionate social media champions in my remote team of 20 social media champions at the time. His interest in social media content creation impressed me when he not only posted regular looking Instastories & Facebook Stories, but he took the initiative to explore different mobile video editing apps and applied them to DoubleTree Penang's Stories. This has resulted in the hotel having more creative, attractive & interactive daily Story content. I'm certain his passion can take him far in this line.
Kiah Yann LO
Kennedy responds well to change in various situations. He begins each day fully refreshed and prepared for any challenges!
Angeline Yap
Kennedy is a hardworking, creative and motivated team player. He is very passionate about his work and he never fails to impress us with his creativity as a Social Media Champion. He always took the initiative to improve the overall look and feel of Instagram stories with his wild creativity.
Jessica Jenna Tan
Kennedy was one of the best and most passionate social media champions in my remote team of 20 social media champions at the time. His interest in social media content creation impressed me when he not only posted regular looking Instastories & Facebook Stories, but he took the initiative to explore different mobile video editing apps and applied them to DoubleTree Penang's Stories. This has resulted in the hotel having more creative, attractive & interactive daily Story content. I'm certain his passion can take him far in this line.
Kiah Yann LO
Kennedy responds well to change in various situations. He begins each day fully refreshed and prepared for any challenges!
Angeline Yap
Kennedy is a hardworking, creative and motivated team player. He is very passionate about his work and he never fails to impress us with his creativity as a Social Media Champion. He always took the initiative to improve the overall look and feel of Instagram stories with his wild creativity.
Jessica Jenna Tan
Kennedy was one of the best and most passionate social media champions in my remote team of 20 social media champions at the time. His interest in social media content creation impressed me when he not only posted regular looking Instastories & Facebook Stories, but he took the initiative to explore different mobile video editing apps and applied them to DoubleTree Penang's Stories. This has resulted in the hotel having more creative, attractive & interactive daily Story content. I'm certain his passion can take him far in this line.
Kiah Yann LO
Kennedy responds well to change in various situations. He begins each day fully refreshed and prepared for any challenges!
Credentials
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Barista Basics
disprz-platformSep, 2023- Nov, 2024 -
AP CSL02: Business Leadership Design: Speaking the Language of Your Customer
StarbucksDec, 2022- Nov, 2024 -
AP CSL03: Business Leadership Design: Recovering from Service Failures
StarbucksDec, 2022- Nov, 2024 -
AP GA01: Greener Apron
StarbucksDec, 2022- Nov, 2024 -
ASU CSL05: Business Leadership Design: Closing the Service Quality Gap
StarbucksDec, 2022- Nov, 2024 -
Starbucks: Greener Apron
StarbucksNov, 2022- Nov, 2024 -
Starbucks Coffee Academy 300: Origin and Ethical Sourcing
Starbucks Coffee MalaysiaOct, 2022- Nov, 2024 -
Starbucks Coffee Academy 100
StarbucksSep, 2022- Nov, 2024 -
Starbucks Coffee Academy 200
StarbucksSep, 2022- Nov, 2024 -
Starbucks Coffee Academy 300: Brew and Craft
StarbucksSep, 2022- Nov, 2024 -
Delegating from a Distance
LinkedInSep, 2021- Nov, 2024 -
Google Ads
GoogleSep, 2021- Nov, 2024 -
Google My Business
GoogleSep, 2021- Nov, 2024 -
Search Engine Optimization
GoogleSep, 2021- Nov, 2024 -
Social Media For Leadership
LinkedInSep, 2021- Nov, 2024 -
The Fundamentals of Digital Marketing
GoogleSep, 2021- Nov, 2024 -
Hilton Social Media Champion
DoubleTree by HiltonFeb, 2020- Nov, 2024 -
South East Asia Management Trainee Program
HiltonJan, 2020- Nov, 2024 -
Elevate 2 - Advanced Skills for Managers
HiltonDec, 2019- Nov, 2024 -
Travel With Purpose : The Coffee Briques
HiltonDec, 2019- Nov, 2024 -
CARE
DoubleTree by HiltonJan, 2019- Nov, 2024 -
Catch At My Best 2019
DoubleTree by HiltonJan, 2019- Nov, 2024 -
RevMax Front Office Champion
DoubleTree by HiltonJan, 2019- Nov, 2024 -
Elevate 1 - Critical Skills For Managers
DoubleTree by HiltonOct, 2018- Nov, 2024 -
Top Seller Room Stay Vouchers
DoubleTree by HiltonAug, 2018- Nov, 2024 -
Catch Me At My Best 2018
DoubleTree by HiltonJan, 2018- Nov, 2024 -
Hilton Honor Champion
DoubleTree by HiltonJan, 2018- Nov, 2024 -
Catch Me At My Best 2017
DoubleTree by HiltonJan, 2017- Nov, 2024 -
MEREKA FutureMakers X Digital Entrepreneur by Standard Chartered
Mereka HubsFeb, 2022- Nov, 2024
Experience
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Starbucks Coffee Malaysia
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Malaysia
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Retail
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100 - 200 Employee
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Hospitality Specialist
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Jul 2022 - Present
They create meaningful connections and provide legendary customer experience. Acting with a customer comes first attitude, they provide recommendations and solve customers' problems. This role is a great way to develop your communication and problem-solving skills. They contribute to the company’s success by growing customer lifetime value. They create meaningful connections and provide legendary customer experience. Acting with a customer comes first attitude, they provide recommendations and solve customers' problems. This role is a great way to develop your communication and problem-solving skills. They contribute to the company’s success by growing customer lifetime value.
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KENTH ANTHONY
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Malaysia
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Consumer Services
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Digital Social Media Marketing Specialist
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May 2020 - Sep 2022
Develop and execute social media marketing strategies across all social media platforms (Facebook, Instagram, Twitter, TikTok)*Responsible for preparing writing materials, photos, videos for social media updates.*Analyse and prepare reports for data and feedback from customers to improve our marketing.*Targeted potential followers on social media platforms.*Promote content on social networks and monitor engagement*Provide creative ideas for content marketing.*Responsible and have the ability to meet the dateline.*Undertake ad hoc projects/duties from time to time. Show less
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Social Media Business Strategist
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Apr 2022 - Jun 2022
* Oversee day-to-day management of campaigns and ensure brand consistency* Facilitate scaling brand and company awareness through various social media channels* Work with the brand to create and implement social media strategies monthly* Ensure brand consistency in copy through tone, voice, and terminology* Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience* Create actionable plans to both grow and maintain followers through popular social media platforms such as Twitter, Facebook, Pinterest, YouTube, and LinkedIn* Ensure progress on all platforms by using analytical tools such as Google Analytics and others* Oversee the creation and implementation of the monthly editorial calendar which includes monthly sales objectives and initiatives Show less
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Mereka Connect
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Malaysia
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IT Services and IT Consulting
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1 - 100 Employee
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Digital Entrepreneur Programme
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Feb 2022 - Apr 2022
Me.Reka FutureMakers X Digital Entrepreneur by Standard CharteredAn upskilling program that was conducted over an eight-week period, which includes 2 phases.PHASE 1 20 hours of webinars and 7 hours of consultation with self-directed learning to fulfill assignments and quizzes.An 8-week digital readiness course that focuses on transformative 21st-century content.A 2-week project placement is paired with an SME to help you understand work demands.1-year career mentorship that provides ongoing support as you begin your professional career.Understand the demands of the digital workforce and develop technical and soft skillsthat will help you succeed in 21st-century careers.The program content consists of 10 transformative modules, a mock assignment, project placement, and 1 year of career mentorship.Digital Entrepreneur ProgrammeThe program content consists of 10 transformative modules, a mock assignment, project placement, and 1 year of career mentorship.1. Skills Profiling2. Personal Branding for Employability3. Intro to Skilled Gig Work Platforms4. Securing Your First Client5. Managing Your First Client6. Productivity Tools for Efficiency7. Personal Finance8. Intro to Digital Learning Platforms9. Personal Wellbeing10. Mock Assignment Show less
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Project Leader
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Mar 2022 - Mar 2022
PHASE 2: 2 weeks of incentivized digital gig work experienceSelected SME: Hafiz Rashid & Co( A platform that offers services in taxation, accounts, and relevant with SMEs Business or Starts Up )Responsibility: * Ensure the website is fully legal with Privacy & Policy Contents * Rebrand the concept with remain the original content from the founder* Create Awareness, Insights, and add-on Call-In Action feature.* Content ideas recheck
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Hilton Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Duty Manager
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Feb 2020 - Dec 2021
*Enable team members and project leaders to deliver the highest value growth initiatives by providing analytical support and problem insight, developing presentations to support discussions, and using appropriate financial models as necessary*Facilitate team planning sessions that drive efficiency and effectiveness with a focus on near-term actions, issues, and risks*Respond to all guest concerns filtered through hotel departments, social media, and guest satisfaction index either in person, electronically, or by phone*Monitor trends associated with service levels/guest complains*Serve as a lobby ambassador to greet guests and assist them with their needs*Work and communicate with managers or departments regarding guest issues or other areas of concern* Appropriately weigh all sides of a situation and fairly compensate guests in a consistent fashion, when necessary*Evaluate and respond to social media, online service channels to enhance reputations and representation of the hotel*Develop maintain strong relationships with our business partners*Ensure the consistent cleanliness and maintenance of Guest Services’ equipment and overall work environment the proper inventory of necessary resources*Qualifications for a guest experience manager*Reviews guest feedback and ensure appropriate corrective action is taken*Responds to and resolves guest problems and complaints*Sustains processes to consistently obtain guest feedback about service, product, and overall satisfaction*Ensures all staff members have trained appropriately and verifies that the team has the capabilities to meet expectations*Thorough knowledge of business English and spelling*Must be available to work, varied shifts, and flexible schedule Show less
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Project Leader
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Sep 2019 - Dec 2021
DT CARE Team manage to contribute 40 Bars of soaps for local old folks' house " Persatuan Syukur Penyayang" in Penang, Malaysia. The Soap for Hope featured with Diversey throughout the campaign since last 2019 and it was a very huge impact on our community as well. In conjunction with the current outbreak DT CARE also introduce how important to wash hands frequently to our local old folk's house community.
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Social Media Champion
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Feb 2020 - Feb 2021
* Work with the Marketing Team to create and implement social media campaigns* Engage with our audience by responding to comments and direct messages* Start conversations with social media users using hashtags* Participate in online forums promoting our monthly season products* Provide general support to the Marketing Team & National Sales Office ( Hilton Kuala Lumpur )
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Project Leader
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Jan 2020 - Jan 2020
Collaborate with Diversey Malaysia ( assists by Stefan Phang's virtually )& WHY Loving Care in our first Linen For Life: Face Masks at DoubleTree Resort by Hilton Penang, Malaysia. We manage to collect the linens such as bedsheets, pillowcases & duvet covers to transform into face masks.
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South East Asia Management Trainee Sri Lanka
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Aug 2019 - Jan 2020
A Management Trainee - Southeast Asia will learn from a management perspective all aspects of general hotel operations and skills needed to assume a management position. The Trainee will participate in a general hotel rotation throughout all departments and finish with a discipline specialisationTripAdvisor Champion ( November & December 2019 )Elevate 2: Advanced Skills for ManagersTravel With Purpose : Coffee Briques
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South East Asia Management Trainee Malaysia
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Aug 2018 - Aug 2019
A Management Trainee - Southeast Asia will learn from a management perspective all aspects of general hotel operations and skills needed to assume a management position. The Trainee will participate in a general hotel rotation throughout all departments and finish with a discipline specialization.
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Guest Service Agent
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Jan 2018 - Aug 2018
DoubleTree Resort by Hilton Hotel Penang is set in the dynamic northern beach area of Penang, just 45 minutes from Penang International Airport. Take advantage of our complimentary shuttle to the UNESCO World Heritage Site of George Town, 20 minutes’ drive away, and the shopping, entertainment and nightlife of Gurney Drive or Batu Ferringhi. The Bayan Lepas business district and the SPICE Convention Center are a convenient 45 minute drive away.Our 316 rooms and suites all have WiFi and many feature a private furnished balcony and partial or full sea views. Choose a spacious suite for a separate living area, balcony, walk-in shower and bathtub.I'm part of the operation team which is front office department. I do engaging with guests & also manage to encounters difficulties, problems and the highest enrolment at this moment. Show less
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eFusion Solutions
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Advertising Services
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1 - 100 Employee
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Telesales Executive
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May 2017 - Jan 2018
*Calling existing and potential customers to persuade them to purchase company products and services. *Accurately record details of customers’ purchase orders. *Processing all customer purchases accordingly. *Generating promising leads for the outside sales team to pursue. *Managing customer accounts by ensuring that existing customers remain satisfied with company products and services. *Developing and sustaining solid relationships with customers to encourage repeat business. *Using sales scripts proffered by the company to drive sales and respond to customer rejections. *Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences. *Meeting or exceeding daily and monthly targets with respect to call volume and sales. Show less
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NYLON
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United States
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Book and Periodical Publishing
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1 - 100 Employee
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Fashion Photography
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Mar 2016 - Mar 2017
Nylon is an American multi-platform media company and magazine that focus on pop culture and fashion. Its coverage includes art, beauty, music, design, celebrities, technology, and travel. Its name references New York and London. Paul Greenberg is the CEO and Marc Luzzatto is the chairman and principal owner. *Communicating with clients to set up a time and place for a photoshoot *Maintaining and managing photography equipment *Editing photos *Submitting photos to appropriate persons Managing photography sessions Show less
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SPH Magazines
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Singapore
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Book and Periodical Publishing
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1 - 100 Employee
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Fashion Photographer
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Nov 2015 - Jan 2016
"Harper's BAZAAR Singapore is the modern and sophisticated woman’s guide to the best of fashion, beauty, design, travel and the arts. A visual feast and an unparalleled source of inspiration, Bazaar Singapore indulges the senses and excites readers with great reads, fantastic shopping ideas and cutting-edge photography. With up-to-the-minute updates on everything from runways to realways, from Singapore to New York, this website is your 24-hour one stop fashion, beauty, celebrity and lifestyle source. With an eclectic mix of global fashion and lifestyle features and a voice that speaks to a local audience, BAZAAR Singapore is the digital platform for the affluent and discerning woman. Show less
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Hilton
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United States
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Hospitality
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700 & Above Employee
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Front Office Assistant + Reservation Agents
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Jun 2015 - Nov 2015
*Communicating with clients to set up a time and place for a photoshoot *Maintaining and managing photography equipment *Editing photos *Submitting photos to appropriate persons *Managing photography sessions *Communicating with clients to set up a time and place for a photoshoot *Maintaining and managing photography equipment *Editing photos *Submitting photos to appropriate persons *Managing photography sessions
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Petra Energy Berhad
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Malaysia
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Oil and Gas
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400 - 500 Employee
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Trainee
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Jun 2014 - Oct 2014
Completed for three department * HR Department * Purchasing * Marine Operation Petra Energy Berhad (Petra Energy) spearheads a consortium of subsidiary companies (together referred as the Group), provides a comprehensive range of integrated brown field services for the upstream oil & gas industry and specialist products and services for the petrochemical industry . The Group is also involved in the development and production activities of small field clusters. Our Vision - To be an Oil & Gas Development Company Show less
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H&M
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Sweden
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Retail
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700 & Above Employee
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Freelance Advertiser
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Jan 2014 - Jan 2014
H & M Hennes & Mauritz AB is a Swedish multinational retail-clothing company, known for its fast-fashion clothing for men, women, teenagers and children. H & M Hennes & Mauritz AB is a Swedish multinational retail-clothing company, known for its fast-fashion clothing for men, women, teenagers and children.
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Education
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2012 - 2014
University of Sunderland
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Community
