Kenix Lau

Executive Assistant at Prince Waikiki
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Honolulu, Hawaii, United States, US
Languages
  • Cantonese Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Mandarin Native or bilingual proficiency
  • Japanese Elementary proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 1 ratings
  • (1)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Bri Roberts

While Kenix and I were on different teams, I had the pleasure of working with Kenix on marketing & sales projects for the Royal Hawaiian Hotel. Kenix is gregarious and tenacious. She goes above and beyond for her clients and really thinks of innovative ways to drive sales. If Kenix is on your team, consider yourself lucky! I miss working with her.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • First Aid CPR AED
    HeartSavers

Experience

  • Prince Waikiki
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Executive Assistant
      • Jan 2022 - Present

      • Assisted the General Manager and Hotel Manager with daily administrative support and projects, including VIP reservations, guest requests and complaints, month-end reports, and ambassador engagement events. • Managed appointments and meetings with departments for the General Manager and Hotel Manager. • Prepared business travel arrangements and post-trip reports for the General Manager and Hotel Manager. • Reviewed and processed donation and gift certificate requests upon approval of the General Manager. • Prepared agenda and minutes for Executive Committee and attended departmental meetings as required. • Serviced VIP guests, including greeting, escorting to room, and accommodating special requests. Show less

  • Marriott International
    • United States
    • Hospitality
    • 700 & Above Employee
    • Leisure Sales Manager
      • Nov 2020 - Jan 2022

      • In addition to all responsibilities of the previous role, expanded duties for the day-to-day leisure sales activities of Kyo-ya Hawaii resorts including: The Royal Hawaiian, a Luxury Collection Resort, Moana Surfrider, a Westin Resort & Spa, Sheraton Waikiki, Sheraton Princess Kaiulani and Sheraton Maui Resort & Spa• Developed and implemented sales and cooperative marketing strategies for all luxury consortia programs, including American Express Fine Hotels & Resorts, Virtuoso, Travel Leaders Select, Marriott STARS and LUMINOUS, Signature Travel Network, Ensemble, FROSCH, AAA and direct business to increase sales to existing and new accounts and achieve targeted goals. Increased 22% of revenue and 34% of room nights combined in 2021 compared to 2019.• Led Sheraton Waikiki and Sheraton Maui Resort & Spa to be the first two Sheraton hotels worldwide receiving the acceptance of the Marriott LUMINOUS luxury consortia program in December 2020.• Collaborated with Leisure Sales, Group Sales, Marketing, Public Relations, Revenue, Reservations, and Operations teams to ensure execution of action plans. Show less

    • Sales Manager - Leisure
      • Aug 2018 - Nov 2020

      • Developed and implemented sales and cooperative marketing strategies for luxury consortia programs, including American Express Fine Hotels & Resorts, Virtuoso, Travel Leaders Select, Marriott STARS, and direct business to increase sales to existing and new accounts and achieve targeted goals. Increased 10% of revenue from prior year.• Collaborated with Marketing, Revenue, Reservations, and Operations teams to ensure execution of action plans.• Built and strengthened relationships with existing and new travel partners and clients to drive potential business by conducting sales calls, telephone prospecting, entertainments, familiarization stays, site inspections, webinar training sessions, e-newsletters, and tradeshows.• Developed relationships within the local community to strengthen and expand client base for sales opportunities through active participation in industry and professional associations and events.• Prepared monthly reports highlighting account development, market trends, and new prospects.• Assisted the Director of Sales & Marketing in developing and implementing annual sales plan and budget preparation. Show less

  • Hotels & Resorts of Halekulani
    • United States
    • Hospitality
    • 200 - 300 Employee
    • Sales and Marketing Coordinator
      • Oct 2016 - Aug 2018

      • Assisted the Director of Sales & Marketing and Sales Managers with daily clerical support and projects, including preparing and mailing promotional materials and sales collateral, website updates.• Assisted with the on-going development and maintenance of sales and marketing reports, including month-end reports, consortia evaluation and analysis reports, annual sales and marketing plan, renovation plan and hotel clientele database.• Compiled and maintained contracts and proposals for wholesale, group, and local corporate markets; handled VIP reservations and amenity requests for these accounts.• First point of contact for all requests from guests and business partners.• Serviced VIP clients, including greeting, escorting to room, and accommodating special requests.• Scheduled and conducted hotel site inspections as detailed in the hotel’s familiarization program.• Maintained and coordinated relationships with all marketing partners for website development, social media, graphic design and digital Marketing.• Collaborated with Public Relations Manager to maximize all PR efforts and social media opportunities. Show less

    • Manager on Duty
      • Aug 2013 - Oct 2016

      • Handled all inquiries and requests from guests, restaurant patrons and employees on behalf of the hotel.• Oversaw the opening and closing of the hotel on a daily basis; interacted with all departments to ensure total guest service satisfaction; greeted VIPs and dignitaries; handled valuable lost & found items. • Part of the crisis team and responded to all emergency situations.• Supervised and supported the Front Office operations including, Reception, Cashier, Front Services, Concierge, Guest History, Room Reservations, and PBX employees in the performance of their duties.• Conducted Front Office employment interview, on the job training and review of new employees to uphold service standards. • Drafted, updated, and enforced policies and procedures, including departmental and emergency manuals.• Conducted fair, consistent employee reports for commendation or discipline as well as effective performance evaluations. Show less

    • Clerical Receptionist
      • Dec 2010 - Aug 2013

      • Oversaw Lobby Receptionists to ensure efficient department operations.• Responsible for daily room control, future arrival assignment, and upsold room categories when possible.• Worked closely with Housekeeping in keeping room status reports to date.• Coordinated with Sales for group blocks, satellite check-ins, and site inspection requests.• Recognized and responded to suspicious or emergency situations.• Handled and solved guest's concern and complaint in a professional manner. Show less

    • Lobby Receptionist
      • Jun 2010 - Dec 2010

      • Greeted and acknowledged all arriving and departing guests.• Registered hotel guests, confirmed method of payment and established credit upon arrival.• Personally escorted hotel guests to their accommodations with hotel introduction.• Quoted room rate and availability, accepted new reservations, changes and cancellations.• Coordinated room status with Housekeeping (early arrivals, late check-outs, special requests, and no show).

    • Dining Reservation Agent
      • Apr 2008 - Jun 2010

      • Managed inquiries and reservations for all of the dining outlets, including La Mer (fine dining French restaurant), Orchid (contemporary Mediterranean cuisine), House Without a Key (casual poolside dining) and Lewers Lounge (jazz bar).• Coordinated dining arrangements for wedding and large parties, including set menu, customized cake order, and floral arrangement; communicated guests’ needs and preferences to each outlet prior to events.

  • Hilton
    • United States
    • Hospitality
    • 700 & Above Employee
    • Manager on Duty
      • Apr 2012 - Aug 2013

      • Handled all inquiries and requests from hotel guests, patrons and employees on behalf of the hotel. • Handled guest complaints and conducted thorough research to develop the most effective solutions. • Listened and extended assistance necessary to resolve problems that may arise. • Part of the crisis team and responded to all emergency situations. • Oversaw employees in all departments to ensure procedures are followed. • Assisted with all Chinese language inquiries and requests from guests. Show less

Education

  • University of Hawaii at Manoa
    Bachelor of Science (BS), Travel Industry Management

Community

You need to have a working account to view this content. Click here to join now