Customer Success Manager

• Feb 2023 - Present

Client Account Manager (Enterprise)

• Dec 2021 - Jan 2023

-Key Account Management (high volume onboards, sensitive immigration cases, relocations, and offboarding) -International Supported Employees Entity Transfers (Mergers & Acquisitions) -Global Payroll Processing -Team Members Training and Support (Client Account Associates & Client Account Managers) -Global Vendor Management (In-Country Partners [EMEA, APAC, LATAM]) -Cross-Functional Team Projects -Key Account Management (high volume onboards, sensitive immigration cases, relocations, and offboarding) -International Supported Employees Entity Transfers (Mergers & Acquisitions) -Global Payroll Processing -Team Members Training and Support (Client Account Associates & Client Account Managers) -Global Vendor Management (In-Country Partners [EMEA, APAC, LATAM]) -Cross-Functional Team Projects

Global Mobility Account Manager II

• Oct 2021 - Dec 2021

-International Client and Local Partners' Point of Contact for +85 Supported Employees-Ongoing Clients Support on International Employment Matters-Client Account Associates Training-Invoicing/Payslips/Employment Contracts Auditing

Global Mobility Account Manager

• Jul 2020 - Oct 2021

-Day-to-Day Clients & Employees Service Operations and Support.-Case Management: Supporting the SME until Resolution-Crossfunctional Collaboration with Customer Success Managers, Implementation Managers & Finance.

Global Mobility Associate

• Dec 2019 - Jul 2020

-Maintenance of Customer Relations Case Management Tool: Salesforce-Payroll Inputs Entries (Bonuses, Commissions, etc.)-Clerical Support to Account Managers and Team Leads-Updating Manuals on Knowledge Base Tool: Notion

Public Speaker/Coach

• Sep 2018 - Dec 2020

On-demand support to national and international organizations on projects related to: Female Empowerment, Young Entrepreneurship, Soft Skills Training, Assertive Communications, Emotional Intelligence, Leadership and Digital Marketing Strategy On-demand support to national and international organizations on projects related to: Female Empowerment, Young Entrepreneurship, Soft Skills Training, Assertive Communications, Emotional Intelligence, Leadership and Digital Marketing Strategy

Managing Owner

• May 2016 - Dec 2019

Ground-breaking female-founded enterprise serving over 200 customers country-wide on wholesale distributions of beauty products. Gained hands-on experience in Market Research, Product Development, Freights and Imports, Wholesale Distribution, Sales, Strategic Marketing, Brand Awareness and Retail and Customer Experience and Services. Ground-breaking female-founded enterprise serving over 200 customers country-wide on wholesale distributions of beauty products. Gained hands-on experience in Market Research, Product Development, Freights and Imports, Wholesale Distribution, Sales, Strategic Marketing, Brand Awareness and Retail and Customer Experience and Services.

Professional Fellow

• Sep 2018 - Sep 2019

Recipient of the prestigious 2018 YLAI Fellowship. Selected between 2,500 from across Latin America and the Caribbean. Gained thorough training in Economic Empowerment, Female Leadership, and Entrepreneurial Skills. Digital Marketing Product Development Recipient of the prestigious 2018 YLAI Fellowship. Selected between 2,500 from across Latin America and the Caribbean. Gained thorough training in Economic Empowerment, Female Leadership, and Entrepreneurial Skills. Digital Marketing Product Development

Compensations and Benefits Trainee

• Jan 2013 - Jan 2014

-Monthly KPIs Maintenance (Headcount, Rotation Index, OverTime, etc) for + 5, 000 Employees -Social Security Reporting and Management -Performance & Development Bonus Computation -Payroll Entries- HRIS: SAP HR -High Level Benefits Management -Social Security Relations -Monthly KPIs Maintenance (Headcount, Rotation Index, OverTime, etc) for + 5, 000 Employees -Social Security Reporting and Management -Performance & Development Bonus Computation -Payroll Entries- HRIS: SAP HR -High Level Benefits Management -Social Security Relations