Experience

Mt. Hood Community College

• United States
• Higher Education
• 500 - 600 Employee

• Student Support Specialist

  • Nov 2018 - Present

  • Implemented a new grant at MHCC by developing trust and timely follow up with students, community members, and local non-profits • Connected participants to on-campus and community resources to support them in overcoming personal and academic obstacles • Assisted students in interpreting college systems by offering guidance in admissions, enrollment, and financial aid processes • Collaborated with varying college departments and community partners to recruit students into the STEP Apprenticeship program • Assisted students in the development of their professional portfolio by drafting resumes, cover letters, and practicing interview skills • Kept organized payment records for support services that were distributed to participants which included tuition, work clothes, licenses, and more • Maintained confidential case files and gathered statistical data for grant reporting Show less



Providence Health & Services

• Hospitals and Health Care
• 700 & Above Employee

• Accounts Receivable Specialist

  • Mar 2018 - Oct 2018

  • Reviewed and interpreted billing statements for hospitals • Reviewed accounts for accuracy and tracked trends • Escalated unresolved issues appropriately and recommend solutions to minimize future problems • Regularly communicated with Medicare, Medicaid, and private insurance companies to resolve billing discrepancies • Accurately inputted confidential data into EPIC EMR • Remained updated of any changes to Medicare and Medicaid billing policies • Reviewed and interpreted billing statements for hospitals • Reviewed accounts for accuracy and tracked trends • Escalated unresolved issues appropriately and recommend solutions to minimize future problems • Regularly communicated with Medicare, Medicaid, and private insurance companies to resolve billing discrepancies • Accurately inputted confidential data into EPIC EMR • Remained updated of any changes to Medicare and Medicaid billing policies



Outside In

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Medical Billing Specialist

  • Jun 2017 - Feb 2018

  • Provided billing services for a Federally Qualified Health Center• Recorded payments on EXCEL and EPIC EMR• Followed up on Medicaid, Medicare, and private insurance claims online and over the phone• Reviewed electronic work queues to assess coding and charting accuracy• Communicated with medical and mental health providers to ensure accurate records and charges• Verified insurances and corrected data entry mistakes• Communicated account balances and resolution options with patients Show less

• Clinic supports specialist

  • Sep 2016 - Jun 2017

  • Provided intake, registration, scheduling and administrative support • Engaged with patients of diverse ethnic, cultural, gender, and socioeconomic backgrounds• Maintained an environment conducive to patient comfort and confidentiality• Provided referrals for clients to various community agencies• Assisted patients with navigating health insurance related questions• Delivered trauma informed communication with patients during crisis situations



El Programa Hispano

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Sexual Assault Prevention Coordinator

  • Nov 2015 - Jul 2016

  • Facilitated educational sessions on primary sexual assault prevention with middle school and high school students• Developed culturally specific and bilingual curricula through a popular education model • Presented in different forums – community based meetings, conferences, and webinars• Attended monthly video conferences with the Oregon Sexual Assault Task Force

• Domestic Violence Advocate/ Sexual Assault Advocate/ Crisis Line Advocate

  • Jun 2013 - Jul 2016

  • Provided trauma informed services to survivors of domestic violence • Connected survivors with on-site community partners• Made appropriate off-site referrals • Established safety plans with participants that included protective orders, connections to the District Attorney’s Office, and police services• Provided case management for sexual assault clients• Provided over the phone advocacy in Spanish (primarily) and English• Accurately documented phone call information to ensure precise referral to advocates and community partners• Coordinated shelter/motel/transportation/basic necessities over the phone in partnership with supervisor and emergency advocates• Established safety plans for all callers who expressed being in a dangerous situation Show less