Experience

Living Beyond Breast Cancer

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Support Services Coordinator

  • Mar 2021 - Present



Life University

• United States
• Higher Education
• 500 - 600 Employee

• Admissions Counselor

  • Apr 2018 - Mar 2021

• Enrollment Specialist

  • Jul 2017 - Mar 2021

  -Work independently and collaboratively to meet enrollment goals, with focused efforts on exemplary customer service, use of technology/systems, teamwork, accuracy and efficiency. Primarily work with various prospects and applications.-Communicate and engage with all constituents via all communication methods in order to effectively and accurately convey information about Life University, the application process, admission guidelines and criteria, on and off campus visits and events, and, when applicable, counsel individuals on admissibility for specific programs. -Communicate the University’s vision, mission, philosophies, and academic programs, as well as application, admission, pre-enrollment, and student service aspects. -Assist, guide, and counsel large volumes of individual prospective students in registering for recruitment events and/or tours, submitting and completing their application, understanding admission guidelines and criteria, gaining admission, earning applicable transfer credit, and moving through pre-enrollment and enrollment phases.-Understand and use the student information system and other software/databases, according to applicable practices and guidelines shared in training and documentation. Continued education of practices, to facilitate the following: contact/communications, tracking activities, document/data tracking, record updates, application movement, evaluations, transfer credit, imaging, testing, decision-rendering, recruitment efforts, event and tour support, status/progress reporting and monitoring, and more. Maintain authority to admit or deny students according to specific and general policies and procedures.-Demonstrate sensitivity in working with personal/confidential records and information, adhering to FERPA and other related practices and policies.



athenahealth

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Claims Analyst

  • Aug 2016 - Jul 2017

  - Ability to coach, train, and motivate CSP. Conduct both silent and side-by-side monitoring, provide appropriate feedback, and track progress. Possess strong analytical, communication (including written and verbal communication and strong documentation skills), and organizational skills, and be detail oriented, in order to provide on-going support in the client support department. -Possess a proven ability to manage multiple tasks and deliver each task on time. Communicate effectively with internal teams and external clients/partners to deliver product information, properly managing client’s expectations and prompt status updates. Working cross-functionally (this may include multiple departments, divisions, states and countries) to continuously improve service. -Provide exceptional support to clients, partners, and internal employees in accordance to high quality standards and aggressive production targets. Utilize multiple tools provided via telephone with client to diagnose issues and provide solutions, must be an expert at troubleshooting and split second analysis. Timely resolution, tracking and response to all client inquires that result in cases via Salesforce. Become an engaged, and active participant in athenahealth's teaching and learning culture.



Mercy Health Physician Partners

• Greater Grand Rapids, Michigan Area

• Business Office Coordinator

  • Jan 2016 - Jul 2016

  -Serve as a point of communication and source of truth for Athena EHR materials -Responsible for various business office functions to coordinate the timely and efficient flow of patients and medical records. -Responsibilities include scheduling, medical records, referral coordinator, cashier, and assisting other staff with patient scheduling and clerical responsibilities. -Limited medical office training, that includes medical terminology, ICD-9, CPT coding & managed care insurance plans. -Ability to communicate effectively, in written and verbal formats. Excellent customer service skills. Ability to deal with people with diverse backgrounds and educational levels. Effective problem solving skills. -Ability to manage high volume phone calls and to remain organized and composed. Ability to work in team-oriented environment. Must handle patient information in a confidential manner.



Farmers Insurance

• United States
• Insurance
• 700 & Above Employee

• Total Loss Claims Adjuster

  • Jun 2014 - Nov 2015

  - Independently used judgment and discretion while responsibly conducting office evaluations on assigned total loss claims from claim investigation to financial settlement -Confirmed auto coverage, established damage, and negotiated settlements in a fast-paced and continuously changing environment - Ability to use problem solving and critical thinking skills to navigate multiple systems in a high production and a large database inventory of claims; Demonstrated personal and professional integrity as outlined in the Code of Ethics and consistently participated in scheduled enrollment and compliance training. - Handled incoming and outgoing customer calls in a professional & courteous manner while providing accurate information to the customer; Ability to assist customers and vendors via phone, email and postal mail who have either provided a service or been directly involved in a car accident; Effectively used knowledge of auto insurance to establish professional rapport and add to the customer experience



The College of Health Care Professions

• United States
• Higher Education
• 300 - 400 Employee

• Admissions Advisor

  • Jan 2014 - Jul 2014

  -Independently used judgment and discretion while responsible for enrolling, advising and informing undergraduate, graduate and certificate program students’ admissions and degree completion -Performed student recruitment activities and efficient follow up servicing via telephone and face-to-face meetings with prospective students; balanced tasks and activities to consistently follow the company standards for timely enrollment of students in scheduled classes. Served as career and education liaison at various functions. -Conducted individual and group presentations providing information to potential students with respect to program format, admissions, degree options, requirements, costs and partner institution policy. -Effectively used knowledge to establish professional rapport and add to the student experience; Utilized critical thinking and problem solving skills to address and resolve student issues. -Worked with employees in a team environment and provided accurate student information and assistance in and/or outside of their functional area; Maintained mentorship/coach role with previously enrolled students for direction and advancement to the next level of their given program(s). -Monitored and managed student database, student documents, and associated reports. Demonstrated personal and professional integrity as outlined in the Code of Ethics and consistently participated in scheduled enrollment and compliance training.



Sanford Brown College

• Admissions Representative

  • Sep 2012 - Apr 2013

  -Independently used judgment and discretion while responsible for enrolling, advising and informing undergraduate, graduate and certificate program students’ admissions and degree completion -Performed student recruitment activities and efficient follow up servicing via telephone and face-to-face meetings with prospective students; balanced tasks and activities to consistently follow the company standards for timely enrollment of students in scheduled classes. Served as career and education liaison at various functions. -Conducted individual and group presentations providing information to potential students with respect to program format, admissions, degree options, requirements, costs and partner institution policy. -Effectively used knowledge to establish professional rapport and add to the student experience; Utilized critical thinking and problem solving skills to address and resolve student issues. -Worked with employees in a team environment and provided accurate student information and assistance in and/or outside of their functional area; Maintained mentorship/coach role with previously enrolled students for direction and advancement to the next level of their given program(s). -Monitored and managed student database, student documents, and associated reports. Demonstrated personal and professional integrity as outlined in the CEC Code of Business Ethics and consistently participated in scheduled enrollment and compliance training.



University of Phoenix

• United States
• Higher Education
• 700 & Above Employee

• Admissions Advisor

  • May 2009 - Jan 2012

  -Independently used judgment and discretion while responsible for enrolling, advising and informing undergraduate, graduate and certificate program students’ admissions and degree completion -Performed student recruitment activities and efficient follow up servicing via telephone and face-to-face meetings with prospective students; balanced tasks and activities to consistently follow the company standards for timely enrollment of students in scheduled classes. -Conducted individual and group presentations providing information to potential students with respect to program format, admissions, degree options, requirements, costs and partner institution policy. -Effectively used knowledge to establish professional rapport and add to the student experience; Utilized critical thinking and problem solving skills to address and resolve student issues. -Worked with employees in a team environment and provided accurate student information and assistance in and/or outside of their functional area; Maintained mentorship/coach role with previously enrolled students for direction and advancement to the next level of their given program(s). -Monitored and managed student database, student documents, and associated reports. Demonstrated personal and professional integrity as outlined in the Apollo Code of Business Ethics and consistently participated in scheduled enrollment and compliance training.



Medical Weight Loss Clinic, Inc

• Assistant Sales Manager

  • Jan 2008 - Jul 2008

  -See patients on a daily basis; verified that patients are receiving proper care, monitored that weight loss results are as expected, monitored payments, and to be sure that all medical protocol is followed. Where appropriate flag charts and follow-up to make sure that issues have been addressed. -Conducted consultations and follow-up according to company policy. Reach and exceed company standards for personal cash production. Assisted with staff development & sales skills, be responsible that phone calls made to clinic inquiring about programs & care calls to patients are handled according to company policy. Delegate as necessary to insure that all responsibilities are handled so that quotas (cash, traffic, and nutrients) are reached -Submitted daily and weekly paperwork. Bear responsibility for bank deposits, payroll and inventory. Work together and communicated regularly with staff on all clinic and company issues. Trained new staff members and provided ongoing training to present staff. Be responsible for product promotion, new programs and new enrollments specials.