Experience

AAUW

• United States
• Civic and Social Organizations
• 100 - 200 Employee

• Program Manager, Fellowships & Grants

  • Jul 2022 - Present



Chamberlain University

• United States
• Higher Education
• 700 & Above Employee

• Regional Student Support Advisor II

  • Mar 2020 - Jul 2022

  • Support new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their education. • Responsible for advising campuses inaugural evening and weekend cohort. • Create estimated financial plan with students to show cost of attendance, review FAFSA and award packages, advise & certify private loan request. • Provide admissions with student NSLDS enrollment date to ensure transcript accuracy. • Utilize appropriate systems (Salesforce, Banner, DegreeWorks) and student data to confirm and track accurate enrollment, persistence and graduation information for assigned student caseload (180-220 students). Documents all interactions in the appropriate institutional systems. • Create academic degree plans, review of transfer credit, degree requirements, course selections, registration, rate of satisfactory academic progress, and graduation audit clearance. • Analyze student data to identify triggers and provide coaching to students to explore alternatives to overcome barriers to persistence or graduation. Makes appropriate resource referrals when necessary. • Process course drops, withdrawals and reinstatement appeals after program dismissals. • Advise students through informational open house and orientation sessions and on individual basis. • Conduct quarterly class presentations to orient new students during first advising meeting.



Wayne Community College

• United States
• Higher Education
• 200 - 300 Employee

• Admissions & Records Specialist II

  • Mar 2017 - Aug 2019

  ● Distribute, receive, and crosscheck class rosters, final grades, and attendance forms. ● Register students ● Check and review a variety of data for completion and conformity with established rules and regulations. ● Review and process census and drop lists from faculty ● Prepare reports and summaries, gathering source data as necessary. ● Maintain files and records requiring the use of discretion ● Act as a resource for information to students and the public relative to all college Admissions and Records policies, requirements and procedures. ● Review and certify transcripts for accuracy, interpret admissions and records policies, such as course repetition, incompletes, applications, residence and registration and apply them in a variety of procedural situations. ● Determine admission and residency status for students ● Interpret, advise/or assist students concerning graduation requirements ● Design and use database and spreadsheet



DICK'S Sporting Goods

• United States
• Retail
• 700 & Above Employee

• Human Resources Associate

  • Mar 2016 - Feb 2017

  ● Maintain payroll records ● Provides job candidates by screening applicants; notifying existing staff of internal opportunities; maintaining personnel records. ● Ensure use, execution, maintenance and administration of the on-boarding process through the learning management system. ● Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time. ● Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs. ● Ensure tax credit compliance is 100% for all hires as well as adhering to all state and federal regulatory employment requirements inclusive of I-9 compliance, work permits and payroll practices, and company minor regulations. ● Maintain a high level of confidentiality ● Participate in budget development and program planning (i.e. warranty and customer loyalty programs) ● Lead the training and development of all associates to ensure compliance to the company’s service/product knowledge and selling skills training standards. ● Deliver and follow-up on learning initiatives rolled out throughout the year. ● Responsible for the tracking of all required training ● Ordering of office supplies ● Maintain company binders for quarterly operational audits ● Preparing reports and financial data for senior-level management ● Submit and reconcile expense reports



Congresswoman Donna Edwards

• Suitland, MD

• Congressional Intern

  • Dec 2012 - May 2013

  ● Assisted with maintaining Veteran Affairs (VA) files ● Processed incoming and outgoing VA constituent correspondences ● Collected pertinent information from federal agencies ● Answered phones to ascertain the nature of the call and directed them to the appropriate personnel ● Initiated and monitored congressional inquiries through online database ● Conducted follow- up by calling constituent or by mailing interim letters to provide updated status with claims filed ● Assisted veterans and their dependents with collecting and submitting the required documents to expedite claims, appeals, and benefits packages ● Referred veterans to other local, state, and federal agencies that may provide further assistance



Family Advocacy

• Andrews Air Force Base

• Data Entry Clerk (GS-03)

  • May 2009 - Sep 2009

  ● Performed administrative and secretarial support functions, to include clerical duties, answering phones, documenting, and photocopying, faxing, mailing, and organizing filing system. ● Sorted and distributed incoming communication data, including faxes, letters and emails. ● Oversaw receptionist area, to include greeting visitors and responding to in-person request for information ● Coordinated office supply inventory and ordering for staff ● Prepare daily outgoing correspondence ● Proofread documents ● Referred clients to the appropriate medical office