Quality Improvement Coordinator

• Oct 2021 - Present

Certified Case Manager

• Jun 2018 - Jul 2021

•Disseminates information in person, by telephone, email or correspondence •Make, answer, and screen telephone calls •Refer clients and visitors to the appropriate department •Schedule and attend appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required •Prepare documents within a small-time limit •Prepare reports and make appropriate recommendations • Maintain 100% completeness for monthly reports. •Develop and maintain knowledge of key contact persons and emergency procedures •Organize, prioritize and complete all work assignments by the established deadlines •Participate in court hearings and prepare cases including court documents, petitions, case plans, and all legal documents within a small-time limit •Prepare judicial review reports for such consideration as reunification, case closure, and make appropriate recommendations •Correspond with attorneys, judges, and other professionals regarding the client's case plan compliant •Monitor children who are currently in the care, custody, and control of the Florida Department of Children and Families, resulting in 50-60 interactions with various individuals, such as parents, caregivers, providers, parents, attorneys, probation officers etc •Provide case management services, including assessment, planning, linking, monitoring, and advocacy, to assigned children and families from intake to discharge from the system •Conduct monthly face to face in-home visits with children and families to ensure basic needs are being met, resulting in 94% of kept appointments •Work with case manager supervisor, client, and community partners to secure information and develop case plans • Maintain 100% completeness for monthly progress and updates service/case plans whenever goals, interventions, and timelines need to be adjust •Complete assessments within a 30 day timeframe •Accurately document all case activities within 48 business hours Show less

Social Work Intern

• Jan 2018 - Apr 2018

Independently completed 2-6 psychosocial assessments per week to determine social, emotional and psychiatric issues •Accomplished 450 hours of field experience serving women/children in domestic violence situations •Interviewed victims individually, with the purpose of assessing for domestic violence and sexual abuse and to assist the individual in accessing appropriate services •Facilitated groups, conducted case management, and collaborated with community partners •Individual and group crisis counseling and support •Safety planning & goal setting •Linked clients to community resources •Provided clients information on the dynamics of domestic and sexual violence Show less

Living Skills Instructor

• May 2016 - Mar 2018

•Provided direct care and behavioral modification services for individuals with developmental disabilities, by teaching self-advocacy, personal, domestic, medical, financial, social/recreational, and communication skills to help maintain their independence. •Provided direct care and behavioral modification services for individuals with developmental disabilities, by teaching self-advocacy, personal, domestic, medical, financial, social/recreational, and communication skills to help maintain their independence.

Mental Health Technician

• Jun 2015 - May 2016

Provided personal care services to patients •Conducted safety checks, in 15 minute intervals •Assisted in providing a safe, secure and comfortable environment for patients, significant others and staff •Interact routinely with patients •Observed behaviors and communicate significant observations to nursing staff •Facilitated patient educational-rehabilitative groups which cover a variety of topics including social skills, coping skills, anger management and independent living skills •Engaged patients in activities and interactions designed to encourage achievement of treatment goals •Assist with medication administration and assessing patients •Completed legible and accurate documentation during every shift on assigned patients as frequently as required by their care plan with 100% completeness and accuracy Show less

Certified Nursing Assistant

• Jan 2014 - Jun 2015

•Take patient vital signs, set up medical equipment, and assist with some medical procedures •Serve meals, make beds, and keep rooms clean •Answer calls for help and observe changes in a patient's condition or behavior •Completed legible and accurate documentation during every shift on assigned patients as frequently as required by care plan with 100% completeness and accuracy •Answer patient calls and determining how best to help them •Provided physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising •Ensured patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences. •Measured and record food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff •Examine patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine.l •Document observations of patient behavior, including complaints, or physical symptoms to nurses Show less

Certified Nursing Assistant

• Jan 2011 - Dec 2013

Took patient vital signs, set up medical equipment, and assist with some medical procedures •Serve meals, make beds, and keep rooms clean •Answered calls for help and observe changes in a patient's condition or behavior •Completed legible and accurate documentation during every shift on assigned patients as frequently as required by care plan with 100% completeness and accuracy •Answered patient calls and determining how best to help them •Provided physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising •Ensured patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences •Measured and record food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff •Examined patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine Show less

Certified Nursing Assistant

• Mar 2008 - Jan 2011

•Took patient vital signs, set up medical equipment, and assist with some medical procedures •Serve meals, make beds, and keep rooms clean •Answered calls for help and observe changes in a patient's condition or behavior •Completed legible and accurate documentation during every shift on assigned patients as frequently as required by care plan with 100% completeness and accuracy •Answered patient calls and determining how best to help them •Provided physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising •Ensured patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences •Measured and record food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff •Examined patients to detect issues requiring medical care, including open wounds, bruises, or blood in the urine Show less