Experience

The StoneHill Group, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• QC Analyst

  • Oct 2015 - Present



Ocwen Loan Servicing

• Asset Manager

  • Aug 2008 - Apr 2015

  Responsible for counseling mortgage holders on making payments and different options in keeping their homes based FDCPA standardsProcess short sales, principal reductions, and principal curtailments, and settlements, loan modifications. Processed an average of 16 principal reductions and over five principal curtailments,over 10 short sales per month. I also process and set up repayment plans to help homeowners avoid foreclosure , reinstatements Responsible for counseling mortgage holders on making payments and different options in keeping their homes based FDCPA standardsProcess short sales, principal reductions, and principal curtailments, and settlements, loan modifications. Processed an average of 16 principal reductions and over five principal curtailments,over 10 short sales per month. I also process and set up repayment plans to help homeowners avoid foreclosure , reinstatements



Animal Emergency Hospital

• Senior Client Service Coordinator

  • Jun 2003 - Aug 2008

  Responsible for maintaing the switchboard,processing accounts payable and recievable. Creating memos,ordering office supplies, checking in/out patients. Processing lab work and processing digital x-rays for patients. Responsible for maintaing the switchboard,processing accounts payable and recievable. Creating memos,ordering office supplies, checking in/out patients. Processing lab work and processing digital x-rays for patients.



Target

• United States
• Retail
• 700 & Above Employee

• Team Lead Guest Service

  • Nov 2001 - Jul 2004

  Responsible for supervising front counter cashiers, customer relations, and customer service.Maintained satisfaction in complaint resolutions. Manage cash handling and consistent service delivery of team members. Participate in continuous training for quality assurance. Processed and generated over 50 plus credit applications on a daily basis. Responsible for supervising front counter cashiers, customer relations, and customer service.Maintained satisfaction in complaint resolutions. Manage cash handling and consistent service delivery of team members. Participate in continuous training for quality assurance. Processed and generated over 50 plus credit applications on a daily basis.



Petrostuff/EM Global Shipping, Inc

• Office Manager

  • Jan 1994 - Jan 2001

  Responsible for day-to-day operational tasksAssist Operations Manager and Operations Department with purchase orders, correspondence, office memos, A/R, A/P, invoices, bank deposits, international/domestic wire transfers, scheduling meetings, confirmation of conferences, switchboard, customer relations, all travel arrangements, all incoming/outgoing mail, faxes, copies, and other duties as assigned Responsible for day-to-day operational tasksAssist Operations Manager and Operations Department with purchase orders, correspondence, office memos, A/R, A/P, invoices, bank deposits, international/domestic wire transfers, scheduling meetings, confirmation of conferences, switchboard, customer relations, all travel arrangements, all incoming/outgoing mail, faxes, copies, and other duties as assigned