Experience

PNC Bank, National Association

• United States
• Banking
• 100 - 200 Employee

• Operations Manager

  • Aug 2021 - Present



PNC

• United States
• Financial Services
• 700 & Above Employee

• Business Center Assistant Manager

  • May 2016 - Aug 2021

  -> Responsible for the risk process through proper oversight and adherence to regulatory, security and audit requirements. Exercise sound decision making to identify and mitigate potential risk -> Train and coach team of 5+ employees with operational/risk activities and monitor adherence to policies and procedures. -> Manages the client experience through driving employee engagement and accountablilty. Focus on growth of branch revenue through acquisition and share-of-wallet of consumer and business housholds



Huntington National Bank

• United States
• Banking
• 700 & Above Employee

• Universal Banker

  • May 2015 - May 2016

  -> Created customer loyalty and grew customer share-of-wallet through customer experince -> Oversaw the branch vault by following policy and procedure, adhering to specific variance, and mainting customer satisfaction -> Creating opportunity for established partners by means of referrals -> Managed risk by adhering to all polices and procedures and demonstrated sound judgement within established limits -> Created customer loyalty and grew customer share-of-wallet through customer experince -> Oversaw the branch vault by following policy and procedure, adhering to specific variance, and mainting customer satisfaction -> Creating opportunity for established partners by means of referrals -> Managed risk by adhering to all polices and procedures and demonstrated sound judgement within established limits



Old National Bank

• United States
• Banking
• 700 & Above Employee

• Teller Supervisor

  • Aug 2013 - May 2015

  -> Coach, mentor and lead tellers by examply with clear communication skills, transaction handling and problem resolution processes. -> Educate customers on options for managing financial transactions by leveraging technology, tools and resources -> Ensured teller and branch daily operations and maintenance requests were completed in an efficient and accurate manner -> Coach, mentor and lead tellers by examply with clear communication skills, transaction handling and problem resolution processes. -> Educate customers on options for managing financial transactions by leveraging technology, tools and resources -> Ensured teller and branch daily operations and maintenance requests were completed in an efficient and accurate manner