Experience

Plantation Financial Corp. - Closed

• United States
• Banking
• 1 - 100 Employee

• IT Support Specialist

  • Jun 2018 - Present



PeopleMatter

• Software Development
• 1 - 100 Employee

• Customer Support Analyst

  • May 2015 - May 2018



Charleston County School District

• Education Administration Programs
• 700 & Above Employee

• Help Desk Technician II

  • Jun 2017 - Sep 2017

  • Provide support and resolve issues via phone communication • Performed diagnostic and troubleshooting of hardware and system issues • Documented help desk tickets using Salesforce Heat service software • Reset passwords • Troubleshoot chrome books, iPad and Promethean Boards • Troubleshoot windows and Mac machines escalated tickets up to pc technician for resolution hardware equipment. • Provide support and resolve issues via phone communication • Performed diagnostic and troubleshooting of hardware and system issues • Documented help desk tickets using Salesforce Heat service software • Reset passwords • Troubleshoot chrome books, iPad and Promethean Boards • Troubleshoot windows and Mac machines escalated tickets up to pc technician for resolution hardware equipment.



Evening Post Industries

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Help desk anaylst

  • May 2014 - Sep 2017



Publix Super Markets

• United States
• Retail
• 700 & Above Employee

• cashier

  • Oct 2014 - Jun 2017



C. T. Lowndes & Company Insurance Agency

• United States
• Insurance
• 1 - 100 Employee

• help desk technician

  • Mar 2014 - Oct 2014

  • Provide support and resolve issues via phone communication and email • Performed diagnostics and troubleshooting of system issues, documented Help desk tickets and resolutions • Maintained equipment inventory lists • Traveled to remote locations to delivery inventory and resolve on site system issues • Install ,test and configure new workstations, peripheral equipment and software • Reset password and assigned user computers to proper groups using Active Directory • Performed updates on workstations to current software and hardware specific to each client needs and company standards



McKesson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• front-end clerk

  • May 2012 - Mar 2014

  • Responsible for maintaining inventory of incoming mail • Preparation and organization of documents for billing department • Researched of Data Retrieval of physicians and diagnosis for patient documentation • Responsible for maintaining inventory of incoming mail • Preparation and organization of documents for billing department • Researched of Data Retrieval of physicians and diagnosis for patient documentation