Experience

Redial BPO

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Senior Client Service Executive

  • Sep 2017 - Present

  San Diego y alrededores, Estados Unidos Managing the company's sales on an international level. Providing outstanding and special services to international clients. Generating a connection between clients and their potential leads Upholding the sales reports, records and other important documents of the international clients. Converting the meetings with international clients into suitable sales opportunities and generating revenues from the same

• Assistant Brand Manager Marketing

  • Jun 2013 - Sep 2017

  San Diego y alrededores, Estados Unidos Assist Marketing Manager in planning and supervising marketing operations to achieve revenue target. Coordinate with Brand Manager in developing a marketing plan and budget. Maintain customer relationship programs and track customer satisfaction. Collaborate with Advertising Manager to initiate new consumer promotion campaigns and to develop consumer engagement plans. Generate sales and marketing reports to management when needed.



Allied Cardprocessing

• Marketing Internship

  • Aug 2012 - Jun 2013

  San Diego y alrededores, Estados Unidos Support the marketing team Assist in the creation of signage, mock-ups, email campaigns, and social media content Seek and analyze competitor marketing material and digital content Create and maintain tracking reports of digital and traditional marketing efforts Develop new social media campaigns, considering current and planned promotional activities. Assist in planning and hosting marketing events



ProFlowers

• United States
• Manufacturing
• 1 - 100 Employee

• Provide Commerce

  • Oct 2010 - Aug 2012

  San Diego y alrededores, Estados Unidos Contracted Customer Service Representative posting at Provide Commerce, a customer service call center troubleshooting for 6 brands of online retail brands. Assisted callers to order products, billing, refunds, delivery, and shipping resolutions. Troubleshooting over the phone and via email complaints to satisfactory customer resolutions Input of alphanumeric data into accounts on back files