Experience

Systems Integration, Inc. (SII)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Customer Service Representative

  • Jul 2007 - Present

  Assist consumers with general questions such as airline issues, missing items and filing loss/damage claims. Explain claims process and review status of claim with consumer. Assist with questions regarding allowance of acceptable items, breach in security, hazardous materials and confiscated items. Utilize programs such as TCARS and Interaction Clint software. Provide assistance with traveler re-dress, HAZMAT, cargo and numerous other programs and departments pertaining to TSA. Assist in training new hires and current employees on policy and procedures dealing with consumer’s questions regarding airport security located throughout the United States. Assist consumers with navigation through the Transportation Security Administration website.