Kendra Hessel
Financial & Housing Stability Case Manager at Family Eldercare- Claim this Profile
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Bio
Credentials
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Mental Health First Aid
Integral Care-Austin, TX -
SSI/SSDI Outreach, Access, and Recovery (SOAR)
Substance Abuse and Mental Health Services Administration (SAMHSA) -
Suicide Assessment and Intervention (ASIST)
The American Association of Suicidology
Experience
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Family Eldercare
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United States
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Non-profit Organizations
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1 - 100 Employee
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Financial & Housing Stability Case Manager
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Sep 2019 - Present
● Ensure clients achieve housing stability and live in safe and humane environments free from abuse, neglect and exploitation.● Provide case management services to individuals in areas of financial, housing, and basic needs.● Maintain accurate record of all financial transactions, monitor accounts in accordance with resource limitations, and conduct monthly bank reconciliations.● Develop a budget, issue timely payments and implement automated transactions as needed.● Develop individual service plans and document progress notes.● Process benefit applications.● Make referrals for community resources as needed.● Provide training, support, and consultation to volunteers. Supervise client/volunteer relationship.
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Foundation 2 Crisis Services
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United States
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Individual and Family Services
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1 - 100 Employee
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Crisis Counselor
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May 2018 - Sep 2019
● Provide walk-in, telephone, chat, and text suicide intervention, grief/loss support, and counseling services.● Assist in crisis de-escalation and suicide prevention through suicide risk assessment.● Actively work with law-enforcement to locate and ensure client safety.● Assist clients with immediate problems and link them to the long-term services they need to cope and overcome.● Maintain standards necessary for certification by the American Association of Suicidology.● Maintain constant familiarity with client records.● Make decisions about emergency procedures, as needed.
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Big Brothers Big Sisters of America
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United States
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Non-profit Organizations
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1 - 100 Employee
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Enrollment & Matching Specialist
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Feb 2018 - Jan 2019
● Assessed volunteer “fit” to BBBS. Conducted volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes.● Conducted client enrollments including parent/child interviews, child safety education and enrollment processes. Assessed and referred families for alternative or additional services as needed.● Ensured a high-level of proficiency and skill in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identified child safety issues for volunteers, children and their families.● Identified and eliminated any barriers interfering with the completion of the enrollment process.● Provided comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer. ● Built upon existing and helped create new partnerships with schools, companies and youth-serving organizations in order to better serve the needs of children in the program.
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The SAFE Alliance
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United States
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Individual and Family Services
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100 - 200 Employee
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Family Shelter Advocate – Americorps
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Sep 2017 - Jan 2018
● Provided case management and advocacy services to survivors of rape, sexual abuse, domestic violence, child abuse, and human trafficking.● Assisted with systems advocacy (law enforcement, safety planning, protection orders, and housing).● Offered counseling in both individual and group settings.● Organized, attended, and participated in group meetings and/or projects with case note follow-up.● Offered ongoing support in healing from trauma.● SAFE line: answered calls made to SAFE’s 24-hour crisis hotline for survivors of sexual and domestic violence.● Provided information and assistance in navigating local resources.● Provided support to clients around communal living, problem solving and supporting positive client relationships which enhance therapeutic temporary living environments.
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Front Steps
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United States
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Non-profit Organizations
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1 - 100 Employee
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Permanent Supportive Housing Case Manager – Americorps
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Aug 2016 - Aug 2017
● Provided intensive case management and other supportive services to ensure the successful housing and community integration of formerly homeless, incarcerated, and/or individuals experiencing psychosis.● Co-facilitated weekly support groups promoting life skill development.● Developed and monitored individual service plans with clients to meet basic needs and to help restore and enhance social and psychological functioning. Service plans focused on stability in the areas of income, self-care, and housing (with the general goal of housing stability and community integration).● Provided support to clients in accessing appropriate services through communication with community partners, service providers, and other relevant agencies.● Assisted individuals in applying for SSI/SSDI using the SOAR model by SAHMSA.
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United States Department of Defense
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United States
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Armed Forces
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700 & Above Employee
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Military Child Development Intern
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Aug 2015 - Dec 2015
● Participated in child therapy sessions with team marriage and family therapist.● Provided therapeutic supervision and care of military youth to insure their safety and health.● Implemented the Trust Based Relational Intervention model.● Planned and executed curricular, recreational, and enrichment activities. ● Participated in child therapy sessions with team marriage and family therapist.● Provided therapeutic supervision and care of military youth to insure their safety and health.● Implemented the Trust Based Relational Intervention model.● Planned and executed curricular, recreational, and enrichment activities.
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Social Work Intern
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Jan 2015 - Jun 2015
● Facilitated life skill development courses to support socio-economic development among women and single mothers.● Worked on individual projects with the goal of enhancing the quality of life for children living in urban slums.● Collaborated with a multidisciplinary team on integrated community development projects with emphasis on child education, employability skills, and female empowerment. ● Facilitated life skill development courses to support socio-economic development among women and single mothers.● Worked on individual projects with the goal of enhancing the quality of life for children living in urban slums.● Collaborated with a multidisciplinary team on integrated community development projects with emphasis on child education, employability skills, and female empowerment.
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Education
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2020 - 2022
Southern New Hampshire University
Master's degree, Mental Health Counseling/Counselor -
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California State University, Chico
Bachelor's degree, Sociology
Community
