Kendra Halvorson, CFCS
Senior Fraud Analyst at Pathward- Claim this Profile
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Topline Score
Bio
Credentials
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Certified Financial Crime Specialist
Association of Certified Financial Crime SpecialistsFeb, 2017- Nov, 2024
Experience
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Pathward
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United States
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Financial Services
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500 - 600 Employee
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Senior Fraud Analyst
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Sep 2016 - Present
CFCS certified financial crime specialist. CFCS certified financial crime specialist.
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Blue Federal Credit Union
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United States
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Financial Services
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100 - 200 Employee
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EServices Liaison
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Jan 2014 - Jul 2016
• Communicating with several specialty departments and member facing teams to ensure accurate and updated information is being relayed in regards to compliance • Developing a strong and loyal member base by using trust and long term goal enforcement with financial knowledge, and assisting in basic underwriting for each individual Completing multiple monthly, weekly and daily reports in regards to delinquency, below share profits and auditing for compliance and handling all incoming mail for identity security • Handling all member fraud claims, filing said claims with our insurance company as well as building a relationship with our contacts with our various support cooperatives, Taking care of the follow up such as authority involvement and tracking fraud trends to better assist the prevention of loss. I assisted in the maintenance of many tools used for fraud monitoring and analyzed risks involved with loss. • Managing all Plastic (Card) monthly reissues and updates as well as resolving technical issues by using several operating systems and working with several different companies on a daily basis including reporting for compliance alongside my peers during our report cycle and discussing the resolutions with the impacted members • Assisted in the one on one training of many new and now successful employees in several positions, as well as doing the base training for each employee in regards to loans, systems and service
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DISH Network
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United States
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Telecommunications
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700 & Above Employee
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Retention Supervisor
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Aug 2008 - Feb 2013
• Running a team of 35+ advanced retention agents and taking care of all their needs including Payroll, performance metrics and career advancement while traveling. • Team scheduling including meetings, conference calls, breaks and corporate events • Developing a strong staff to ensure my team was always maintaining performance metrics including Average Handle Time, Customer Service Satisfaction Surveys, First Call Resolution, Quality Assurance and Up-Selling percentiles of above 100% to goal • Traveling Internationally to assist in the development of Management Staff in regards to productivity, technology, and performance • Assisting in the development of both new and tenured staff. Taking escalated calls and resolving advanced representative complaints • Completed training courses with assigned employees to prepare them for new call skills • Assisted in Human Resources and did all the interveiws for hiring new staff, as well as completing the employment circle.
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2-10 Home Buyers Warranty
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United States
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Insurance
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400 - 500 Employee
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Customer Care Supervisor
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2013 - 2013
• Managing a team of 15+ employees and taking care of all their daily needs including pulling statistic based reports, payroll, scheduling and answering any questions for development • Taking highly escalated calls from both customers and lawyers handling and resolving disputes • Monitoring production and call audits for compliance to company policy • Breaking down the verbiage of over 150 different warranty polices to determine coverage of all home appliances and mechanical structures in the home owners household
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Alpha Dental
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Dental Assistant
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2007 - 2008
• Assisting the Doctor with oral surgeries including fabricating dentures and Braces then filing the insurance claims • Managing the schedule for nine fully operational dental chairs and three Physicians • Medical Billing and Coding • Sterilization and Health Code analysis • Supply ordering and Inventory • Assisting the Doctor with oral surgeries including fabricating dentures and Braces then filing the insurance claims • Managing the schedule for nine fully operational dental chairs and three Physicians • Medical Billing and Coding • Sterilization and Health Code analysis • Supply ordering and Inventory
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Education
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2006 - 2007
Pima Medical Institute-Denver
Certification, Dental Assisting/Assistant
Community
