Experience

United Way of Greater Charlotte

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Associate Vice President Donor Operations

  • Aug 2016 - Present

  Charlotte, NC Guides a staff of 3 in the areas of processing, accounts receivable, e business solutions and CRM database management Developed and implements processes and conducts training to educate staff on our growing eCommerce procedures Serves as the Finance liaison to our Fundraising and Marketing Departments

• Director of Pledge Processing

  • Jul 2002 - Aug 2016

  Charlotte, North Carolina Manage the audit of a $45 million dollar campaign Recruited and trained a staff of 2 full-time and up to 14 seasonal staff Trained and instructed internal and external staff on the audit process Managed the cash deposit process, data entry process and campaign reporting Researched, implemented and trained staff on tasks and processes to improve the campaign audit

• Management Information Systems Senior Associate

  • Feb 2000 - Jul 2002

  Charlotte, North Carolina Managed the CRM database and day-to-day operations Installed upgrades and applied fixes on the AS/400 system Conducted research and training on new and current software systems Created and maintained documentation on system processes



United Way of Central Carolinas

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Associate Systems Analyst

  • 1998 - 2000

  Supervised the daily operations of the AS/400 system Supported the Network Administrator with troubleshooting Trained staff on use of the CRM database

• Major Gifts Administrative Assistant

  • 1997 - 1998

  Managed enterprise system for individuals who donated $1,000 or more Researched information on current and prospective donors Performed Administrative Duties

• Computer Operator

  • Jan 1995 - 1997

  Generated reports, labels and exported information from the system Created and maintained documentation for routine processes of the computer room Trained staff on the processes and how to use the enterprise system