Clinical Trials Assistant 1/Recruiter/Virtual Study Tech Support

• Oct 2022 - Present

Recruitment Associate/Customer Success Manager

• Nov 2020 - Present

Provide all research study staff and participants with technical support prior to and during all virtual studies.Create study schedules, all virtual meeting links, compile daily participant reports, research any inconsistencies or variations in numbers and/or information related to the study schedule and appointments, etc.Recruiting for national clinical research studies sponsored by top pharmaceutical companies.Register participants in payment system and issue compensation payments, as well as provide support for participants having issues with their pay cards.Edit and/or create mass communications (e.g., advertising emails, scripts, recruitment instructions, participant pre-screening documents, reminder emails, etc.)Extensively trained in Standard Operating Procedures (SOP's) for clinical research studies. Passed all courses and tests with 100%. Show less

Human Resources Generalist

• Feb 2019 - Sep 2019

Responsible for all entry level recruiting, interviewing and hiring. Maintained all employee files and databases. Maintained all employee and applicant documentation as required per company and government regulations. Coached, counseled, and guided supervisors prior to executing employee disciplinary actions. Coached, counseled, and reprimanded employees as needed. Assisted managers and supervisors in handling employee issues including investigations and provided advice in managing the progressive disciplinary actions. Conducted all pre-screening phone interviews. Responsible for the maintenance and posting of all internal and external jobs. Maintained FMLA documents and files. Maintained both unemployment and workman's compensation claims and documents. Completed entry of all payroll rates and changes. Employee benefits administration. Show less

Human Resources Generalist (Interim)

• May 2018 - Sep 2018

Contract Assignment Maintained knowledge of all related employment legislations (i.e. FMLA, ADA, HIPAA, etc) Assisted in the maintenance of programs, policies, and procedures in accordance with MPT Muncie objectives. Maintained Open Door policy (and follow-up on employee concerns). Ensured fair and consistent treatment of all employees. Maintained all employee and applicant documentation as required per government regulations and company policies. Issued, managed, and tracked all employee disciplinary actions, including necessary coaching. Coached, counseled, and guided supervisors before executing employee disciplinary actions. Assisted managers and supervisors with handling employee issues, including investigations and providing advice in managing the progressive disciplinary procedures. Assisted in the sourcing, recruitment, and selection of new employees (i.e. created online/internal job postings, conducted interviews, performed reference checks, prepared offer letters, performed background checks, I-9 verification, etc.). Assisted with creating and presenting new employee orientations. Assisted in the development and implementation of new programs, Employee Opinion Surveys/Focus Groups, Wage and Benefits Survey, and other HR functions/action plans. Maintained performance evaluation tracking spreadsheet. Planned and coordinated employee events such as a car show, company picnic, awards, etc. Maintained employee files and databases in the HRIS. Employee benefits administration. Entered all changes of employee information, as well as all new hire paperwork. Prepared PowerPoint presentations for monthly all-employee meetings and presented as required. Prepared employee meeting minutes, letters, memorandums, and other documents, as required or requested. Maintained a daily presence on the shop floor and provided flexible coverage across two shifts, as required. Performed any other duties and projects as assigned by the HR Manager. Show less

Human Resources Assistant

• Jan 2018 - May 2018

Worked for Meridian Health Services as an HR Assistant in the corporate office. Managed and organized personnel hard files. Worked for Meridian Health Services as an HR Assistant in the corporate office. Managed and organized personnel hard files.

Customer Support Representative

• Sep 2017 - Nov 2017

Performed selective scheduling needs in ETRACS as directed by management. Moved allocated units from rail to truck using matrix provided by Port Manager. Checked for and updated Monroney labels and holds. Forecasted rail equipment needs for outbound loading. Tracked incoming rail and build rail loads in optimum order for PTRA pull. Coordinated with PTRA, railroads and rail loading/unloading contractor. Updated the inbound rail and vessel report. Reconciled vehicle transmission data per TBS versus VWGoA. Monitored daily work orders and report to management all reconciliation issues and/or work order deletions that need to be performed. Reviewed/reconciled emails from previous date, as well as follow-up emails. Reconcile dealer request for trades, dealer pick-ups, and rush inquiries. Update notes for production reports. Update Monroney label holds, dealer self holds, and VW – request holds. Review daily allocation records (W73) and Pre-Arrival records (W60) clearing errors as necessary. Verify and reconcile vehicle transmission data (SAR, TLD, and RLD) sent and received on rail and vessel. Short-term contract, due to moving back to Indiana. Show less

Office Manager / Chiropractic Assistant

• Oct 2015 - Sep 2017

Head chiropractic assistant and front office manager at Muncie location; managed two employees and an intern. General office duties (Answer multi-line phone, maintained all front office functions, etc.) Entered, scanned, and attached documents to patient EHR. Scheduled patient appointments, completed daily patient retention phone calls, and verified patient insurance benefits. Maintained confidential documents and information in-line with all company, Federal, and state policies and guidelines. Director of Marketing and Social Media, as well as head of the Muncie location's Community Outreach program, which included recruiting new patients. Created and maintained all event and social media accounts. Achieved a record year in 2016, increasing the Muncie location's patient base by more than 204%, accelerating the location to the top performing office of three, due to continuously recruiting new patients and retaining existing patients. Show less

Order Desk Administrator

• Jun 2013 - Feb 2014

Temp-to-hire: June 2013 - October 2013 Permanent position October 2013 - February 2014 Answered multi-line phone system. Created spreadsheets for multiple projects. Received and processed detailed orders. Verified inventory count in stock and ordered replenishment materials twice a week. Created and mailed customer invoices. Verified and entered weekly installer payroll. Maintained confidential documents and information in line with company policies and guidelines. General office duties (faxing, scanning documents into the internal filing system, data entry, and various tasks upon request.) Show less

Office Administrator / Access Coordinator

• Jan 2013 - May 2013

(contract employee, until company was sold) Solely responsible for obtaining and maintaining all installer credentials with clients, for president and all installers (Compiled required installer information, completed, and then submitted contractor credentialing forms to client.) Coordinated with various companies, departments, and staff for operational and administrative support (Obtained all necessary mileage and driver information required to complete my weekly Fleet Management Report; Produced and submitted weekly payroll spreadsheet; Invoiced all clients for installation services; Managed all aspects of company's Verizon Wireless corporate account.) Executive Assistant to President of Jus-Com. General office duties. Show less

Contracting Specialist

• Sep 2011 - Jun 2012

Promoted from Commissions - Internal Assistant to Contracting Specialist after 6 weeks of employment. Increased production by more than 50%. Solely responsible for reviewing and submitting insurance agent and agency appointment contracting with 8+ major insurance carriers. Coordinated with various staff, departments, marketers, and insurance agents/agencies for operational and contractual support. Prepared weekly detailed Carrier Appointment Reports for ten of the company's largest producing General Agents and/or Agencies around the United States. General office duties (Answered multi-line phone; Created agent contract agreement files; Sent faxes.) Scanned documents into the internal filing system. Created and distributed company-wide memo's and emails. Used UPS shipping software to ship carrier appointment packets to agents/agencies. Entered agent/agency commission payments, policyholder demographics, and all new policy information, along with enforcing all new policies within the system. Renewed multiple state insurance licensing for two of the subsidiary companies, two co-presidents, and most in-house agents and marketers. Maintained confidential documents and information in-line with company policies and HIPAA guidelines. Show less

Sales Assistant / Design Coordinator

• Dec 2009 - Apr 2011

Coordinated with various staff, departments, realtors, mortgage companies, and buyers for operational and contractual support. Demonstrated excellent customer service by escorting prospective buyers and answering sales and design questions regarding 16 different floor plans & available options while touring model homes and, then, prepared customized full home option price-outs. General office duties (Answered phones, sent faxes, replied to and sent emails, etc.) Created purchase agreement files; Sent faxes; Set appointments for prospective home buyers; Cleaned model homes, etc. Produced weekly sales reports and submitted them to the VP of Sales and Marketing. Prepared and conducted all home design meetings with new buyers. Managed all office activities while the sales manager was out of the office. Assisted with the sale of over 200 new homes. Show less