Experience

WORCESTER RECOVERY CENTER AND HOSPITAL

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• HR Manager/ Counselor

  • Nov 2021 - Present

  Lead and facilitate weekly cross-functional team meetings between HR Support and IT Teams Responsible for the day-to-day operations of HR business information systems and identifying opportunities to leverage/implement technologies Primary contact for reporting needs to support Leadership Team and Field staff. Responsible for daily data replication error detection and correction. Lead and facilitate weekly cross-functional team meetings between HR Support and IT Teams Responsible for the day-to-day operations of HR business information systems and identifying opportunities to leverage/implement technologies Primary contact for reporting needs to support Leadership Team and Field staff. Responsible for daily data replication error detection and correction.



Visit Healthcare

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• HRIS/Operation Manage

  • Feb 2021 - Present

  Recommend/Evaluate/Develop new HR systems and processes to maximize organizational efficiency. Monitor, recommend, and manage all system enhancements through HR systems Processing inbound and outbound shipment with accuracy and efficiency by efficiently directing associates teams and managing inventory process. • Reviewed and administered quality and compliance checks daily. • Created team rotation to man center effectively during peak hours. • Review leave request, timesheets for approval/denial. Met with team weekly on upcoming changes. • Performing root cause analysis in deficient areas to identify and resolve central issues. Show less



Best Buy

• Retail
• 700 & Above Employee

• HRIS Analyst/ Transportation Manager

  • Jul 2019 - Dec 2020

  Oversee payroll, net-revenue budget, driver counseling, accident reviews, analyzing P&L statements, invoicing and/or creating Develop and document testing usability and acceptance procedures for any enhancements, releases, or new product offerings. Responsible for systems integrity of HRIS system and ADP requirements. operational or financial reports. • Ensure compliance with DOT regulations • Manage equipment, completing inventory, and coordinate maintenance to ensure regular preventative driver services • Communicate with customers, dispatchers and drivers to resolve service issues, routing and/or planning, delivery problems, etc. Show less



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Human Resource Information System Manager

  • Sep 2016 - Jun 2019

  • Establish and maintain records/ files including but not limited to, confidential personnel information, budgets, projects, etc. • Conduct short pre-screening interviews with applicants to determine suitability for employment • Conduct reference checking, background report, and certification/ licensure checks, prior to giving job offer • Prepare employee files for orientation • Maintain, on a daily basis, a record of disciplinary action and work attendance, leave of absence, sick leave, etc. • Conduct new hire orientation • Complete new hire forms and inputs into the payroll system • Notify employee of end of 90-day probationary period and corresponding eligibility for benefits. • Input payroll changes (address changes, benefit deductions, etc.) • Build employee recruiting strategy using Excel, PowerPoint, DOT and Pivot tables unemployment Show less



Metro One LPSG

• United States
• Security and Investigations
• 500 - 600 Employee

• Human Resources Director

  • Feb 2016 - Jan 2019

  Mange and oversee the performance of the field staff for a variety of projects • Coordinate the work of different departments involved in a project • Ensure proper training and use of mobile app for all officers • Develop new processes for employee evaluation which resulted in marked performance improvements • Work directly with clients and management • Processing scheduling via Citrix of Valiant Mange and oversee the performance of the field staff for a variety of projects • Coordinate the work of different departments involved in a project • Ensure proper training and use of mobile app for all officers • Develop new processes for employee evaluation which resulted in marked performance improvements • Work directly with clients and management • Processing scheduling via Citrix of Valiant



U.S. Security Associates, Inc.

• United States
• Security and Investigations
• 700 & Above Employee

• Supervisor Regional Call Center

  • Mar 2012 - Jan 2016

  Hired, trained, and prepared call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products • Ensuring agents understand and comply with all call center objectives, performance, standards, and policies •Analyze data using WIN system • Obtain documents, clearances, certificates and approvals from local, state and federal agencies •Implement marketing strategies which resulted in 12% growth of customer base Hired, trained, and prepared call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products • Ensuring agents understand and comply with all call center objectives, performance, standards, and policies •Analyze data using WIN system • Obtain documents, clearances, certificates and approvals from local, state and federal agencies •Implement marketing strategies which resulted in 12% growth of customer base



Children's Hospital of Philadelphia

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Medical Billing / Supply Specialist

  • Sep 2007 - Feb 2012

  Biller in charge of calculating and collecting payments for medical procedures and services • Insurance claims • Coded outpatient encounters at a rate of 160 per day and 120 complex specialty coding • Resolve issues with patient medications and arrange any necessary follow up appointments and prescriptions Biller in charge of calculating and collecting payments for medical procedures and services • Insurance claims • Coded outpatient encounters at a rate of 160 per day and 120 complex specialty coding • Resolve issues with patient medications and arrange any necessary follow up appointments and prescriptions