Experience

Klarisana - Ketamine Therapy

• United States
• Medical Practices
• 1 - 100 Employee

• Intake Operations Manager

  • Jan 2023 - Present

  - Leads intake team to ensure quotas are reached per quarter- Supervises coordinators and assistants in all aspects of their job duties- Creates weekly scorecard that summarizes leads by geographic area, phone calls and scheduled intake screenings per coordinator- Deals with elevated patient complaints, questions, and concerns- Assists in interviewing prospective coordinators and assistants- Collaborates with HR to complete employee review cycles

• Intake/Sales Coordinator

  • Mar 2021 - Jan 2023

  Served as the main point of contact for warm leads, selling treatment plans. Managing a large amount of patients at once, I provide each new client with a deep understanding of Klarisana’s treatment plans.- Averaging 40+ new patients every 2 weeks that will be starting new treatment plans, estimating about 125% above quota- Assisted in the growth of Klarisana by 150% in one calendar year, growing the clinics performance of 400+ appointments per week due to selling personalized treatment plans- Provides in-depth insurance verifications for each patient, ensuring they receive the most accurate estimations before receiving treatment Show less

• Regional Manager of Texas

  • Sep 2021 - Sep 2022

  Regional manager for our Texas locations as the main point of contact for all patient and employee complaints or concerns. Works directly under the executive team and the lead manager for administrative tasks.- Works closely with executive team on new employee structures, processes and workflows- Manages team of 30+ employees in the Texas region- Assists in employee scheduling and time off requests



The Piazza Center for Plastic Surgery and Advanced Skincare

• Patient Care Representative

  • Jun 2020 - Mar 2021

  Manager front desk operations at a highly credible plastic surgery office. Created and maintained a safe working environment during the Covid-19 pandemic while building a rapport with each client to ensure they felt safe and comfortable. - Directed internal and external communications to proper channels, including 100+ phone calls, emails, and walk-in customers daily - Informed each patient of the products and services available, receiving the highest percentage of sales each quarter out of all employees - Managed supply ordering, checking patients in/out, and scheduling clients for 10+ providers Show less


Omni Hotels & Resorts
• United States
• Hospitality
• 700 & Above Employee
• Tennis Desk Attendant

  • Jan 2020 - May 2020

Fluence Bioengineering
• United States
• Biotechnology Research
• 1 - 100 Employee
• Customer Experience Associate

  • Apr 2019 - Oct 2019


Thistlewood Manor and Gardens

• Intern

  • Apr 2017 - Jun 2017

  Intern for a wedding venue in Kyle, Texas where I assisted the wedding coordinator with day-of events, managing social media, and research development. Intern for a wedding venue in Kyle, Texas where I assisted the wedding coordinator with day-of events, managing social media, and research development.



Kendison Homes

• Office Assistant

  • Jan 2015 - Dec 2016

  General office assistant for home building company General office assistant for home building company