Experience

fusesport, Inc.

• United States
• Spectator Sports
• 1 - 100 Employee

• Director of Customer Success

  • Jan 2017 - Present

  As Director of Customer Success responsible for leading Customer Success Services for Key Accounts, primarily but not limited to Special Olympics; providing mentorship for incoming customer success staffers; manage the global Customer Success team; and developing a revised role and responsibilities for all members of the Customer Success team. Serve as the product owner for the Special Olympics project. Gathering new development requirements, effectively communicating and delegating tasks to the development team, ensuring key deadlines are met with a quality product. Over the past two years, have delivered 4 National Games including USA Games https://www.specialolympicsusagames.org, 1 International Regional Game https://www.abudhabi2019.org/sports/ix-mena-games-2018, and 1 World Games. https://www.abudhabi2019.org

• Customer Success Manager

  • Sep 2014 - Jan 2017

  Manager of over 76 customer accounts including International Masters Games, National Senior Games, Olympic Day, Americas Masters Games, World Police and Fire Games, and Pikes Peak Marathon. Responsible for on boarding customer accounts, creation of unique registration experiences, in depth sport, process, and industry knowledge, and playing a key contact through customer event cycle. Worked onsite along key customer accounts for over 10 different competition events and 3 international games.



Colorado Springs Altitude Volleyball club

• Spectator Sports
• 1 - 100 Employee

• Assistant Volleyball Coach

  • Sep 2013 - Jul 2014

  Organize, plan and conduct practices, assisting in improving athletes skill sets, work ethic and leadership skills. Communicate effectively with parents, coaching staff and players. Organize, plan and conduct practices, assisting in improving athletes skill sets, work ethic and leadership skills. Communicate effectively with parents, coaching staff and players.



USA Taekwondo

• Spectator Sports
• 1 - 100 Employee

• Tournament Committee / Volunteer Coordinator

  • Jan 2011 - Aug 2013

  Oversaw all aspects of volunteer management and assisted with athlete and coach registration at all National Qualifiers, U.S. Open, U.S. National Championships and ESPN Rise. Managed athlete check in for Spanish speaking countries at U.S. Open. Worked as part of the tournament committee to assist with setup, athlete credentialing, scheduling, staging, bracketing, results management and tear down. Oversaw all aspects of volunteer management and assisted with athlete and coach registration at all National Qualifiers, U.S. Open, U.S. National Championships and ESPN Rise. Managed athlete check in for Spanish speaking countries at U.S. Open. Worked as part of the tournament committee to assist with setup, athlete credentialing, scheduling, staging, bracketing, results management and tear down.



U.S. Anti-Doping Agency

• United States
• Spectator Sports
• 1 - 100 Employee

• Intern of Operations

  • Aug 2011 - Dec 2011

  Worked across six departments, including Science and Research, Results Management, and Outreach in Media to learn the basic functions of the organization. Assisted in communicating with athletes to ensure compliance with USADA regulations. Created codes of conduct for coaches, athletes and parents participating in True Sport program. Assisting in developing an anti-doping program for new-coming Olympic athletes. Worked across six departments, including Science and Research, Results Management, and Outreach in Media to learn the basic functions of the organization. Assisted in communicating with athletes to ensure compliance with USADA regulations. Created codes of conduct for coaches, athletes and parents participating in True Sport program. Assisting in developing an anti-doping program for new-coming Olympic athletes.