Kendall Borchers
Director Of Operations at Nexa- Claim this Profile
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Bio
Jerome Burns
Kendall and I worked together, both directly as peers and indirectly as business partners, for more than seven years at Oakwood. In that time I got to know her as a leader and a friend. I've seen her expertise in customer service, sales, and operations. She is passionate, persistent, and persuasive. Her ability to connect with people is deftly balanced with her drive to get things done. She was a great partner and it was a pleasure to work with her.
Brandon Cheah
I worked with Kendall for over 8 years and during that time, she transformed what was a floundering call center into one of the most efficient and top producing call centers in the country. Her attention to detail and timely execution from the bottom up helped increase revenue 20% YOY for 5 years straight. She implemented several cost savings initiatives, as well as streamlined operations, resulting in savings of over $150k for the company. She has that special 'it' factor that makes her stand out from others. She is definitely one of the best colleagues i have ever worked with.
Jerome Burns
Kendall and I worked together, both directly as peers and indirectly as business partners, for more than seven years at Oakwood. In that time I got to know her as a leader and a friend. I've seen her expertise in customer service, sales, and operations. She is passionate, persistent, and persuasive. Her ability to connect with people is deftly balanced with her drive to get things done. She was a great partner and it was a pleasure to work with her.
Brandon Cheah
I worked with Kendall for over 8 years and during that time, she transformed what was a floundering call center into one of the most efficient and top producing call centers in the country. Her attention to detail and timely execution from the bottom up helped increase revenue 20% YOY for 5 years straight. She implemented several cost savings initiatives, as well as streamlined operations, resulting in savings of over $150k for the company. She has that special 'it' factor that makes her stand out from others. She is definitely one of the best colleagues i have ever worked with.
Jerome Burns
Kendall and I worked together, both directly as peers and indirectly as business partners, for more than seven years at Oakwood. In that time I got to know her as a leader and a friend. I've seen her expertise in customer service, sales, and operations. She is passionate, persistent, and persuasive. Her ability to connect with people is deftly balanced with her drive to get things done. She was a great partner and it was a pleasure to work with her.
Brandon Cheah
I worked with Kendall for over 8 years and during that time, she transformed what was a floundering call center into one of the most efficient and top producing call centers in the country. Her attention to detail and timely execution from the bottom up helped increase revenue 20% YOY for 5 years straight. She implemented several cost savings initiatives, as well as streamlined operations, resulting in savings of over $150k for the company. She has that special 'it' factor that makes her stand out from others. She is definitely one of the best colleagues i have ever worked with.
Jerome Burns
Kendall and I worked together, both directly as peers and indirectly as business partners, for more than seven years at Oakwood. In that time I got to know her as a leader and a friend. I've seen her expertise in customer service, sales, and operations. She is passionate, persistent, and persuasive. Her ability to connect with people is deftly balanced with her drive to get things done. She was a great partner and it was a pleasure to work with her.
Brandon Cheah
I worked with Kendall for over 8 years and during that time, she transformed what was a floundering call center into one of the most efficient and top producing call centers in the country. Her attention to detail and timely execution from the bottom up helped increase revenue 20% YOY for 5 years straight. She implemented several cost savings initiatives, as well as streamlined operations, resulting in savings of over $150k for the company. She has that special 'it' factor that makes her stand out from others. She is definitely one of the best colleagues i have ever worked with.
Experience
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Nexa
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United States
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Telecommunications
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1 - 100 Employee
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Director Of Operations
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Mar 2020 - Present
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Oakwood
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Singapore
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Hospitality
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700 & Above Employee
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Director, Operations
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Dec 2017 - Nov 2019
Directly responsible for managing daily operations within Shared Service environment, profit and loss, staff training and development, solution development coordination, project management, new program and process implementation, staff performance evaluation, and handling a wide variety of various special projects. Provides senior-level leadership, strategic guidance, and project oversight across a broad range of customer-facing and internal initiatives within various departments.
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Customer Service Manager, Inbound Sales and Guest Services
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Apr 2016 - Dec 2017
Responsible for managing customer service operations, staff training and development, coordinating process improvements, staff performance evaluation, and customer relations. Served as Interim Vice President of Shared Services while role was being recruited for. Presided over 24/7 sales, guest service and fulfillment departments.
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Supervisor, Customer Fulfillment
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Jul 2014 - Apr 2016
Responsible for managing customer fulfillment activities, staff training and development, developing new methods and procedures, monitoring new process performance, providing support to field operation team, and staff performance evaluation. Led team in the daily operations of delivering a prompt, easy, and efficient electronic reservation experience for all furnished guests.
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Enterprise Business Center Supervisor
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Oct 2012 - Jul 2014
A 24/7 inbound sales and customer care operation. Responsible for managing daily Enterprise Business Center operations, staff training and supervision, hiring and onboarding new personnel, escalation management, staff performance evaluation, new program and process development and implementation, and all aspects of customer relations.
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Account Sales Representative
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Dec 2008 - Sep 2012
Responsible for sales, marketing and promotional work, client account management, establishing sales-leads, and customer relations. Worked in a high-volume inbound and outbound call environment. Was a top sales producer during tenure in position.
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Restaurant Catering Sales Manager
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May 2007 - Nov 2008
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Hilton
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United States
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Hospitality
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700 & Above Employee
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Assistant Restaurant Manager- Pointe in Tyme
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Dec 2005 - May 2007
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Leader in Training
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Jun 2005 - Dec 2005
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Education
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2002 - 2005
Northern Arizona University
BS, Hotel/ Restaurant Management -
2002 - 2005
Northern Arizona University
Bachelor of Science - BS, Hotel, Motel, and Restaurant Management -
Northern Arizona University
Bachelor's degree, Hotel, Motel, and Restaurant Management
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