Kenan GÜL

Technical Support Assistant Manager at Aksis Bilgisayar Hizmetleri ve Danışmanlık A.Ş.
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Contact Information
us****@****om
(386) 825-5501
Location
Istanbul, Istanbul, Turkey, TR
Languages
  • İngilizce Professional working proficiency
Skills

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Credentials

  • IBM Robotic Process Automation with Automation Anywhere
    IBM
    Apr, 2020
    - Nov, 2024
  • Successful Communication
    Nar Eğitim ve Danışmanlık Merkezi
    Jan, 2015
    - Nov, 2024
  • Time Management
    TMI
    Jan, 2014
    - Nov, 2024
  • English
    İSMEK
    Jan, 2012
    - Nov, 2024
  • Create Team Synergy
    Sinerji Eğitim Yönetim Danışmanlığı
    Jan, 2011
    - Nov, 2024
  • English
    BERLITZ
    Jan, 2010
    - Nov, 2024
  • English
    Amerikan Kültür Dil Okulları
    Jan, 2009
    - Nov, 2024
  • Kodak Scanners
    Kodak Alaris
    Jan, 2008
    - Nov, 2024
  • IT Specialist
    Smart Pro
    Jan, 2006
    - Nov, 2024
  • Website Design
    Bilge Adam
    Jan, 2006
    - Nov, 2024
  • Computer Network and Cabling
    HCS-HES Cabling System
    Jan, 2004
    - Nov, 2024
  • Computer Technician
    TÜBİDER Türkiye Bilişim Sektörü Derneği
    Jan, 2003
    - Nov, 2024
  • Zebra Barcode Printers
    Zebra Technologies
    Jan, 2003
    - Nov, 2024
  • Epson Printers and Cash Register
    Epson Europe B.V.
    Jan, 2002
    - Nov, 2024
  • Computer Systems and Accounting
    M.E.B. Üsküdar Halk Eğitim Merkezi
    Jan, 1997
    - Nov, 2024

Experience

  • Aksis Dijital Çözümler
    • Türkiye
    • Software Development
    • 1 - 100 Employee
    • Technical Support Assistant Manager
      • Jul 2006 - Present

      Planning and implementing the necessary activities for the management of the Technical Service. Identifying needs within the scope of Technical Service. To determine and supply all kinds of purchasing needs related to the maintenance of the devices. To manage and organize Kodak scanners to provide technical support in line with customer needs and demands. To ensure that service records are regularly recorded in the Service Program. In the company of Ms Windows Server, Ms Exchange Server, Fax Server, Telephone Switchboardand etc. Management, Maintenance, Updates and Backup operations to be made at scheduled dates to ensure the continuity of the systems. In line with the needs and demands of the new technology purchases to conduct the market research to direct the purchase and planning the installation of the relevant products. Supporting the sales team and planning the process of defining the most suitable product in accordance with the specifications or the demands and needs of the customer. Reporting on the responsibilities of the General Director. Giving Technical Support to the for all Kodak scanners models. Installation and Configuration of Kodak equipment (Kodak Scanner and Kodak Capture Pro Software) Identify and analyze client's technical support issues and come up with creative solution methods. Contacting customers to resolve issues onsite. IT Support for all office users and maintenance contracted customers. Assisting clients in troubleshooting their scanner and computer hardware or software problems. Ensure design of system allows all components to work properly together. Maintain system efficiency. Making recommendations for improvements in computer systems. Organizing new technology purchases. Installation and Setup. Pre-Sales. Supporting sales team. Planing the demo preparation process. Giving trainings to technical and non-technical audiences when necessary. Show less

  • Tekin Acar Cosmetics
    • Personal Care Product Manufacturing
    • 1 - 100 Employee
    • IT Support Supervisor
      • 2005 - 2006

      IT support for head office users and 23 stores each in Turkey. Assisting head office users and 23 stores in Troubleshooting their computer hardware or software problems. Solving / fixing problems in network and computer systems Managing the system(Ms Windows Server,Ms Exchange Server,Active Directory,Fax Server,Firewall vb.) Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs. Repair and Recover of hardware or software failures. Data Backup management, scheduling and reporting for company systems. Webpage Update. Planning and Organizing the all process of opening new stores. Making recommendations for improvements in computer systems, Organizing new technology purchases. Installation and Setup. Show less

  • Romar Pazarlama A.Ş.
    • Türkiye
    • Technical Support Supervisor
      • 2002 - 2005

      Technical Support to the for all Epson printers,scanners models and cash register also Zebra barcode printers. Problem Solving all kind off electronic and mechanical problems. IT Support for office users and maintenance contracted customers. Assisting clients in troubleshooting their computer hardware or software problems. Solving / fixing problems in network and computer systems Technical Support to the for all Epson printers,scanners models and cash register also Zebra barcode printers. Problem Solving all kind off electronic and mechanical problems. IT Support for office users and maintenance contracted customers. Assisting clients in troubleshooting their computer hardware or software problems. Solving / fixing problems in network and computer systems

  • Novatech Bilgisayar Sistemleri San. ve Tic.Ltd.Şti.
    • İstanbul, Türkiye
    • System Support Specialist
      • 2001 - 2002

      IT Support for maintenance contracted customers. Assisting user to resolve computer-related problems, such as inoperative hardware or software. Solving / fixing problems in network and computer systems IT Support for maintenance contracted customers. Assisting user to resolve computer-related problems, such as inoperative hardware or software. Solving / fixing problems in network and computer systems

  • Data Sistem Hizmetleri A.Ş.
    • İstanbul, Türkiye
    • Technical Support Staff
      • 1997 - 1999

      Technical Support to the As400 system,Memorex Telex terminals and Printers also IBM terminals and Printers. Problem Solving all kind off electronic and mechanical problems. Technical Support to the As400 system,Memorex Telex terminals and Printers also IBM terminals and Printers. Problem Solving all kind off electronic and mechanical problems.

Education

  • Anadolu Üniversitesi
    Economy
    2011 - 2020
  • Ümraniye Teknik Lisesi
    Computer Programming
    1993 - 1997

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