Ken Akins

Success Manager I Social & Behavioral Sciences | Undergraduate & Graduate Programs at Purdue University Global
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Contact Information
us****@****om
(386) 825-5501
Location
West Lafayette, Indiana, United States, IN

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Credentials

  • CompTIA Security+ (SY0-601) Cert Prep: 7 Endpoint Security Design and Implementation
    LinkedIn
    Jan, 2023
    - Oct, 2024
  • Salesforce Certified Associate
    Salesforce
    Sep, 2003
    - Oct, 2024
  • (ISC)² Candidate
    (ISC)²
    Jan, 2023
    - Oct, 2024

Experience

  • Purdue Global
    • United States
    • Higher Education
    • 700 & Above Employee
    • Success Manager I Social & Behavioral Sciences | Undergraduate & Graduate Programs
      • Sep 2020 - Present

      Responsible for managing student enrollment processes for recruitment and admissions in accordance with company policies and procedures, federal and state regulations, and all accrediting agency standards and requirements (e.g., US Department of Education, Higher Learning Commission, and BACB).Uses professional knowledge and perspective to build rapport and help students overcome obstacles for achieving their education goals.Monitors Satisfactory Academic Progress (SAP) results reported each term for assigned students. Collects and reviews student appeals, conduct SAP academic advising sessions, creates improvement plans, and assists students in resolving their SAP status.Coordinates leave of absence documentation for students needing breaks in their programs due to work demands, personal hardships, or other relevant reasons. Monitors and encourages students to return from LOAs. Show less

    • Admissions Advisor | All Undergraduate Programs
      • Sep 2019 - Sep 2020

      Determined admissibility, transferability of credit, and residency for all new and readmitted undergraduate students; provided input and recommendations in determining admissibility of "special consideration" cases.Maintained communication via telephone, correspondence, and/or electronic mail with prospective students through all stages of the recruitment and admission process.Assisted with the formulation, development, and implementation of admissions-related policies and procedures. Utilized computerized systems to communicate with students, process admissions, prepared reports, and/or analyzed student performance data. Show less

  • AT&T
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Mobility Sales & Technical Support Agent
      • Aug 2017 - Aug 2019

      Managed and supported Customers with new device and service orders, including MAC orders, move orders, complex bundled orders and disconnect orders. Provided billing ticket resolution; Managed all orders from start through completion. Provided general network knowledge of switches and routers, VOIP, network connectivity to Cloud vendors, and IPv6 implementation. Conveyed working knowledge of hardware products including wireless routers, mobile devices, smart watches, Android & Apple devices, service plans, promotions and monitoring tools. Show less

  • Ballard Spahr LLP
    • United States
    • Law Practice
    • 700 & Above Employee
    • IP Patent Prosecution Paralegal
      • Oct 2013 - Jul 2017

      Composed, collated and presented routine docket reports consisting of patent prosecution actions and responses required for all responsible intellectual property attorneys and paralegals.Leveraged legal research skills and utilized international IP databases, such as USPTO, EPO, SIPO and WIPO to obtain data for patent publications and PCT applications, to resolve open docket matters and knowledge gaps.Reviewed procedures in database management system manuals to modify and make critical updates to docketing database and ensured data integrity; Provided technical support to junior legal support staff and virtually supported Fortune 500 clients.Delivered knowledge of latest IP rules, both domestic and foreign; Updated attorney dockets daily, with emphasis on approaching deadlines; Worked with management on innovating and implementing new systems that met changing demands of Fortune 500 clients. Show less

    • Intellectual Property Docketing Specialist
      • Oct 2011 - Oct 2013

      Utilized knowledge of U.S. international patent, trademark, court rules and firm procedures to properly identify and assess docketing action types and due dates.Processed incoming mail and docket due dates in the firm’s docketing system, as necessary, based upon confirmed USPTO/PTAB/TTAB filings and/or confirmation of instructions and filings from clients and foreign associates.Assisted with the processing and reviewing of new, original, and transfer-in matters; entering complete and accurate data into docketing database.Ensured that all docketed items are addressed and cleared in compliance with established firm docket procedures.Identified discrepancies or problems with PTO correspondence, filings or other sources and sought appropriate resolution. Show less

Education

  • Purdue University Global
    Master of Science - MS, Information Technology
    2021 - 2023
  • Florida A&M University
    Bachelor of Science - BS, Philosophy and Religious Studies
    2002 - 2007

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