Ken Zink

Senior Intelligent Automation Architect at Canon Business Process Services
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Contact Information
us****@****om
(386) 825-5501
Location
Jacksonville, Florida, United States, US

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Jeremy Hogg

Ken supported my Federal team on a number of opportunities. It was a joy getting to work with him and I found his style of working with customers to be thoughtful, straight forward, and engaging. He is respected as one of the top Kofax RPA developers in the company and that's a testament to his technical strength. Anyone able to grab him for their team will be lucky to have his talents.

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Credentials

  • Kofax Technical Solutions Specialist TotalAgility
    -
  • Rpa
    Kofax

Experience

  • Canon Business Process Services
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Senior Intelligent Automation Architect
      • Dec 2020 - Present

      Work with leadership and stakeholders throughout the organization to design and develop approaches to automating business processes. Specific responsibilities include but are not limited to: * Architect complex RPA/IPA solutions * Consult and advise senior leadership on best practices and methodologies for Process Automation * Engage Business Stakeholders on developing strategies and roadmaps * Responsible for establishing, refining and enforcing governance processes… Show more Work with leadership and stakeholders throughout the organization to design and develop approaches to automating business processes. Specific responsibilities include but are not limited to: * Architect complex RPA/IPA solutions * Consult and advise senior leadership on best practices and methodologies for Process Automation * Engage Business Stakeholders on developing strategies and roadmaps * Responsible for establishing, refining and enforcing governance processes, policies and reporting related to governance and oversight of the global technology portfolio of projects * Ensure project processes are aligned to the organizational annual strategic planning process * Define, manage, direct the daily execution of solution architecture & technical architecture * Cultivate professional relationships with key organizational leaders, based on trust and respect and act as a change champion Show less Work with leadership and stakeholders throughout the organization to design and develop approaches to automating business processes. Specific responsibilities include but are not limited to: * Architect complex RPA/IPA solutions * Consult and advise senior leadership on best practices and methodologies for Process Automation * Engage Business Stakeholders on developing strategies and roadmaps * Responsible for establishing, refining and enforcing governance processes… Show more Work with leadership and stakeholders throughout the organization to design and develop approaches to automating business processes. Specific responsibilities include but are not limited to: * Architect complex RPA/IPA solutions * Consult and advise senior leadership on best practices and methodologies for Process Automation * Engage Business Stakeholders on developing strategies and roadmaps * Responsible for establishing, refining and enforcing governance processes, policies and reporting related to governance and oversight of the global technology portfolio of projects * Ensure project processes are aligned to the organizational annual strategic planning process * Define, manage, direct the daily execution of solution architecture & technical architecture * Cultivate professional relationships with key organizational leaders, based on trust and respect and act as a change champion Show less

  • InfoCap Networks LLC
    • Senior Solutions Consultant
      • May 2020 - Oct 2020

      Establish specifications from a customer’s broad description of their Business operation or the customer process. Conduct Technical Discovery sessions directly with prospects and customers. Work directly with Sales, Strategic Services, Professional Services to collaborate on and develop the overall Solution Presentation. Serve as the technical expert during the sales cycle Establish specifications from a customer’s broad description of their Business operation or the customer process. Conduct Technical Discovery sessions directly with prospects and customers. Work directly with Sales, Strategic Services, Professional Services to collaborate on and develop the overall Solution Presentation. Serve as the technical expert during the sales cycle

  • Kofax
    • United States
    • Software Development
    • 700 & Above Employee
    • Senior Sales Engineer
      • Mar 2016 - May 2020

      Serve customers by identifying their needs; engineering adaptations of products, equipment, and services provided by actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the Kofax Account Executives as the key technical advisor and product advocate for our products. Respond to RFP's and Conduct process assessment workshops to identify and solution opportunities for improvement in an organizations business process logic flows.… Show more Serve customers by identifying their needs; engineering adaptations of products, equipment, and services provided by actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the Kofax Account Executives as the key technical advisor and product advocate for our products. Respond to RFP's and Conduct process assessment workshops to identify and solution opportunities for improvement in an organizations business process logic flows. Specializing in Robotic Process Automation, Digital Transformation. Intelligent Automation. Show less Serve customers by identifying their needs; engineering adaptations of products, equipment, and services provided by actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the Kofax Account Executives as the key technical advisor and product advocate for our products. Respond to RFP's and Conduct process assessment workshops to identify and solution opportunities for improvement in an organizations business process logic flows.… Show more Serve customers by identifying their needs; engineering adaptations of products, equipment, and services provided by actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the Kofax Account Executives as the key technical advisor and product advocate for our products. Respond to RFP's and Conduct process assessment workshops to identify and solution opportunities for improvement in an organizations business process logic flows. Specializing in Robotic Process Automation, Digital Transformation. Intelligent Automation. Show less

  • NorthgateArinso
    • United Kingdom
    • Book and Periodical Publishing
    • 1 - 100 Employee
    • Sr. Technical Consultant Kofax Product Lead
      • Aug 2010 - Mar 2016

      • Current duties include global document management support maintaining a Kofax Ascent Capture scanning and workflow environment, integration with Xerox Docushare Repository, Kofax TotalAgility BPM and workflow development, IVR development, Rightfax & Biscom Fax Server development and configurations, and administration. • Focused and provided solutions for BPM design, administration, development, and testing. • Highly skilled in determining business and functional specification… Show more • Current duties include global document management support maintaining a Kofax Ascent Capture scanning and workflow environment, integration with Xerox Docushare Repository, Kofax TotalAgility BPM and workflow development, IVR development, Rightfax & Biscom Fax Server development and configurations, and administration. • Focused and provided solutions for BPM design, administration, development, and testing. • Highly skilled in determining business and functional specification requirements for complex application development projects, and analyzing and recommending alternative solutions to satisfy business and customer needs. • Advised on process design, risk impacts, required controls and potential process improvements through the analysis, assessment and evaluation of timely, cost-effective processes and process solutions for the business unit. • Conducted workflow analysis to identify barriers, generate ideas, undertake feasibility studies, performed gap analysis and defined opportunities for process redesign initiatives to complement the business strategy. • Provided advice and counsel to senior management on the assessment of the overall impact of planned initiatives, and created implementation plans that ensured seamless transition and minimal disruption to the business. Show less • Current duties include global document management support maintaining a Kofax Ascent Capture scanning and workflow environment, integration with Xerox Docushare Repository, Kofax TotalAgility BPM and workflow development, IVR development, Rightfax & Biscom Fax Server development and configurations, and administration. • Focused and provided solutions for BPM design, administration, development, and testing. • Highly skilled in determining business and functional specification… Show more • Current duties include global document management support maintaining a Kofax Ascent Capture scanning and workflow environment, integration with Xerox Docushare Repository, Kofax TotalAgility BPM and workflow development, IVR development, Rightfax & Biscom Fax Server development and configurations, and administration. • Focused and provided solutions for BPM design, administration, development, and testing. • Highly skilled in determining business and functional specification requirements for complex application development projects, and analyzing and recommending alternative solutions to satisfy business and customer needs. • Advised on process design, risk impacts, required controls and potential process improvements through the analysis, assessment and evaluation of timely, cost-effective processes and process solutions for the business unit. • Conducted workflow analysis to identify barriers, generate ideas, undertake feasibility studies, performed gap analysis and defined opportunities for process redesign initiatives to complement the business strategy. • Provided advice and counsel to senior management on the assessment of the overall impact of planned initiatives, and created implementation plans that ensured seamless transition and minimal disruption to the business. Show less

  • Convergys
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Consultant
      • Apr 2006 - Aug 2010

      • Analyze and interpret business requirements to technical specifications from a business stance to determine how the user will utilize the system. • Analyze existing applications systems and programming logic problems and, where necessary, revise the logic and procedures. • Perform unit tests and final analysis on test results of projects before release to Quality Assurance testing. • Produce and maintain program documentation. • Provide on-call product support. • Write… Show more • Analyze and interpret business requirements to technical specifications from a business stance to determine how the user will utilize the system. • Analyze existing applications systems and programming logic problems and, where necessary, revise the logic and procedures. • Perform unit tests and final analysis on test results of projects before release to Quality Assurance testing. • Produce and maintain program documentation. • Provide on-call product support. • Write technical specifications for Associate, Programming/Analysis. Analyze and provide corrective action for program problems and establish orderly maintenance procedures for systems. • Investigate and research system environments (i.e., reporting systems, switching systems, computer systems, etc.) to assist in resolving existing program problems or identifying solutions to new business requirements. • Prepare charts, tables and diagrams to assist in analyzing problems and new business opportunities. Show less • Analyze and interpret business requirements to technical specifications from a business stance to determine how the user will utilize the system. • Analyze existing applications systems and programming logic problems and, where necessary, revise the logic and procedures. • Perform unit tests and final analysis on test results of projects before release to Quality Assurance testing. • Produce and maintain program documentation. • Provide on-call product support. • Write… Show more • Analyze and interpret business requirements to technical specifications from a business stance to determine how the user will utilize the system. • Analyze existing applications systems and programming logic problems and, where necessary, revise the logic and procedures. • Perform unit tests and final analysis on test results of projects before release to Quality Assurance testing. • Produce and maintain program documentation. • Provide on-call product support. • Write technical specifications for Associate, Programming/Analysis. Analyze and provide corrective action for program problems and establish orderly maintenance procedures for systems. • Investigate and research system environments (i.e., reporting systems, switching systems, computer systems, etc.) to assist in resolving existing program problems or identifying solutions to new business requirements. • Prepare charts, tables and diagrams to assist in analyzing problems and new business opportunities. Show less

  • Levigy, Inc
    • United States
    • Business Consulting and Services
    • Senior Technical Integration Consultant
      • Sep 2005 - Apr 2006

      • Partnering with the customer's technical and business teams to understand business objectives and integration requirements. • Developing an overall configuration approach for the customer. Producing requirement and technical design documents for the software engineering team. Estimating the effort required for requested enhancements. • Working with software engineering to further develop the system and integration tools. • Working with the company and customer team members to… Show more • Partnering with the customer's technical and business teams to understand business objectives and integration requirements. • Developing an overall configuration approach for the customer. Producing requirement and technical design documents for the software engineering team. Estimating the effort required for requested enhancements. • Working with software engineering to further develop the system and integration tools. • Working with the company and customer team members to configure the application. • Designing and developing custom integration programs that will interface software with customer systems. • Participating in test planning at the customer site, including integration tests. • Supporting execution of integration tests, including monitoring and resolution of software incidents and communicating software issues to software engineering. Show less • Partnering with the customer's technical and business teams to understand business objectives and integration requirements. • Developing an overall configuration approach for the customer. Producing requirement and technical design documents for the software engineering team. Estimating the effort required for requested enhancements. • Working with software engineering to further develop the system and integration tools. • Working with the company and customer team members to… Show more • Partnering with the customer's technical and business teams to understand business objectives and integration requirements. • Developing an overall configuration approach for the customer. Producing requirement and technical design documents for the software engineering team. Estimating the effort required for requested enhancements. • Working with software engineering to further develop the system and integration tools. • Working with the company and customer team members to configure the application. • Designing and developing custom integration programs that will interface software with customer systems. • Participating in test planning at the customer site, including integration tests. • Supporting execution of integration tests, including monitoring and resolution of software incidents and communicating software issues to software engineering. Show less

  • Blue Cross and Blue Shield of FL
    • United States
    • Investment Management
    • 1 - 100 Employee
    • Systems Analyst II
      • Jan 2002 - Aug 2005

      • Provide comprehensive consultation to technical staff and business unit clients in recommending solutions to business problems. • Worked with general maintenance requests from the business area to design enhancements for existing products e.g., system technical requirements, input and output requirements, system interfaces, design specification, test strategies and plans, etc. • Responsible for the design of major systems and their subsystems, utilizing a thorough understanding of… Show more • Provide comprehensive consultation to technical staff and business unit clients in recommending solutions to business problems. • Worked with general maintenance requests from the business area to design enhancements for existing products e.g., system technical requirements, input and output requirements, system interfaces, design specification, test strategies and plans, etc. • Responsible for the design of major systems and their subsystems, utilizing a thorough understanding of available system architecture, tools, capabilities, computer equipment capacity and limitations, operating time, and other technical considerations. • Assisted in testing the components I was accountable for designing. • Provide consultative services for systems assigned and provide input around tasks, milestones, etc., for scope documents. • Responsible for development and maintenance of Scan Software Kofax Ascent Capture and Captiva Input Accel. Development and configuration of OCR software used to extract data from HCFA Claim forms.

    • Document Imaging Sr Operations Analyst
      • May 2000 - Jan 2002

      • Manage, support, and improve the operational effectiveness of the Operations organization by reducing cost and enhancing customer satisfaction through: Effectively managing resources by providing leadership and direction to staff and/or project resources to ensure timely project completion, operational goal achievement, and customer satisfaction. • Identifying, developing, recommending, and supporting the implementation of process, procedure or program improvements and/or inefficiencies in… Show more • Manage, support, and improve the operational effectiveness of the Operations organization by reducing cost and enhancing customer satisfaction through: Effectively managing resources by providing leadership and direction to staff and/or project resources to ensure timely project completion, operational goal achievement, and customer satisfaction. • Identifying, developing, recommending, and supporting the implementation of process, procedure or program improvements and/or inefficiencies in order to meet and exceed corporate goals and objectives. • Provide technical expertise and act in a leadership capacity in the implementation, planning, preparation, managing, coordination, and communication of activities associated with corporate and divisional projects. • Communicate with and educate internal and external business partners on new and/or existing products, processes, and policies via on-site visits, presentations, project updates, conference calls, and Two Way Communication meetings in order to achieve operational results and service level agreements. • Develop documentation (manuals, contracts, system specifications) necessary to train and educate internal and external business partners. • Ensures the accurate and timely research, collection, analysis, verification, and reporting of information or data used to manage inventories, design or improve processes or workflows, reflect monthly or quarterly activities, measure programs, products or system inefficiencies. • Accountable for the efficient operation of system(s) through the development of project plans and specifications, maintenance of files (benefit files, provider files), management of resources and implementation plans, prioritization of implementation schedules, reviewing/validating output to ensure that customers are serviced appropriately, system resources are utilized efficiently and costs are managed effectively.

Education

  • University of Phoenix
    BSIT, Information Technology
    2001 - 2004

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