Experience

Buwelo Corporate

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Director Of Client Services

  • May 2021 - Aug 2023

  • Engage directly with Customers to ensure all requirements are being met • Meet weekly with clients and present operational performance • Promote and drive growth for new business/customers • Oversee transition and ramp with new accounts • Work with local leaders and management to oversee operational goals are hit • Make sure training and upskilling are efficient and successful • Drive new initiatives to improve performance



Aptive Environmental

• United States
• Environmental Services
• 700 & Above Employee

• Branch Manager

  • Oct 2017 - Nov 2020

  Greater Atlanta Area • Hire and train technicians and office staff (over 50 FTE’s in 2020) • P&L responsibility for the branch ($3.5 million ARR) • Oversee route management and route efficiency • Ensure labor laws and pest control regulations are followed in accordance with state regulations and HR recommendations • Ensure service quality is up to company standards and in compliance with state and federal guidelines • Manage fleet maintenance for branch vehicles (12 company trucks + 30 rentals) •… Show more • Hire and train technicians and office staff (over 50 FTE’s in 2020) • P&L responsibility for the branch ($3.5 million ARR) • Oversee route management and route efficiency • Ensure labor laws and pest control regulations are followed in accordance with state regulations and HR recommendations • Ensure service quality is up to company standards and in compliance with state and federal guidelines • Manage fleet maintenance for branch vehicles (12 company trucks + 30 rentals) • Oversee procurement of service products and ensures proper usage (chemical usage and office supplies) • Work closely with sales teams to service new accounts (up to 150+ sales reps) – customer growth of 50 – 100% during the summer • Perform weekly/monthly reporting of branch performance • Identify deficiencies and create action plans for improvement • Manage payroll Show less



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Deliver Manager

  • Jan 2015 - Mar 2017

  Lexingtoin KY Client Relationship Management: • Manage effective communications, Relationship building, networking • Work with sales to present services and complete sale Service Delivery Operational Leadership: • Deliver operational excellence – assess and optimize customer’s print technology and business processes driving innovation, high quality & cost effectiveness • Manage cross-organizationally; effective communications • Effective, efficient resolution of client problems/issues,… Show more Client Relationship Management: • Manage effective communications, Relationship building, networking • Work with sales to present services and complete sale Service Delivery Operational Leadership: • Deliver operational excellence – assess and optimize customer’s print technology and business processes driving innovation, high quality & cost effectiveness • Manage cross-organizationally; effective communications • Effective, efficient resolution of client problems/issues, leveraging internal/external resources Achieve Contract Service Level Agreements/Customer Satisfaction: • Owns delivery of multiple services through operational teams • Deploy services to meet contracted Service Level Agreements/Statement of Work and reporting requirements • Understand client’s industry, business and their critical business drivers • Provide leadership and support for new deal implementations with implementation partners • Identify opportunities to improve gross profit through cost management and post-sale revenue growth • Develop and conduct client business reviews & support overall client communication plan in partnership with sales People and Resource Management: • Talent Management - Complete/lead all HR activities for teams including recruiting, retention, succession planning, training, performance management, development, compensation/pay, team building, and recognition practices • Manage talent acquisition per labor cost strategy • Deploy communications to teams and gather feedback for on-going improvement Financial/ Business Growth: • Accountable for achievement of financial plan • Manage contract(s) to meet revenue and cost projections; resource allocation levels to meet contractual commitments, and work with partners to achieve audit requirements • Analyze workflow to ensure efficient and cost effective operations. Develop / implement process improvements • Meet all monthly reporting requirements and manage internal control processes Show less



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Implementation Manager

  • Jul 2011 - Jan 2015

  Lexington KY Onboarding new clients for Xerox -work with sales to present services and complete sale -lead transition: assist in project plan development, setting time lines, modeling financial impact, gathering specifications & requirements -work with development team to create specifications and timeline -hire staff for new project -ramp new volumes and over see operational duties -profit and loss accountability



ACS

• SBU manager

  • Feb 2001 - Jul 2011

  • Manage effective communications, Relationship building, networking • Deliver operational excellence – assess and optimize customer’s print technology and business processes driving innovation, high quality & cost effectiveness • Manage cross-organizationally; effective communications • Effective, efficient resolution of client problems/issues, leveraging internal/external resources • Owns delivery of multiple services through operational teams • Deploy services to meet… Show more • Manage effective communications, Relationship building, networking • Deliver operational excellence – assess and optimize customer’s print technology and business processes driving innovation, high quality & cost effectiveness • Manage cross-organizationally; effective communications • Effective, efficient resolution of client problems/issues, leveraging internal/external resources • Owns delivery of multiple services through operational teams • Deploy services to meet contracted Service Level Agreements/Statement of Work and reporting requirements • Understand client’s industry, business and their critical business drivers • Provide leadership and support for new deal implementations with implementation partners • Identify opportunities to improve gross profit through cost management and post-sale revenue growth • Develop and conduct client business reviews & support overall client communication plan in partnership with sales • Talent Management - Complete/lead all HR activities for teams including recruiting, retention, succession planning, training, performance management, development, compensation/pay, team building, and recognition practices • Manage talent acquisition per labor cost strategy • Deploy communications to teams and gather feedback for on-going improvement • Accountable for achievement of financial plan • Manage contract(s) to meet revenue and cost projections; resource allocation levels to meet contractual commitments, and work with partners to achieve audit requirements • Analyze workflow to ensure efficient and cost effective operations. Develop / implement process improvements • Meet all monthly reporting requirements and manage internal control processes Show less



ENTEX IT Service

• United States

• Technical Support Specialist

  • Nov 1998 - Aug 2000

  Georgetown, Kentucky, United States Job Duties as a Customer Engineer consisted of supporting, troubleshooting, and installing Toyota’s Computer Environment. Toyota’s Computer Environment consisted of over 3000 (IBM and Dell) Desktops and Laptops. With Such applications as Windows 95/98/NT/2000, Office 95/97/2000, Lotus Notes 4.5/5.0, IBM Mainframe 3270, Adobe Photoshop, Adobe Acrobat, RAS, Internet Explorer, PeopleSoft, and Toyota designed applications. I was also responsible for configuring and supporting Toyota’s computers… Show more Job Duties as a Customer Engineer consisted of supporting, troubleshooting, and installing Toyota’s Computer Environment. Toyota’s Computer Environment consisted of over 3000 (IBM and Dell) Desktops and Laptops. With Such applications as Windows 95/98/NT/2000, Office 95/97/2000, Lotus Notes 4.5/5.0, IBM Mainframe 3270, Adobe Photoshop, Adobe Acrobat, RAS, Internet Explorer, PeopleSoft, and Toyota designed applications. I was also responsible for configuring and supporting Toyota’s computers for the Network, which consisted of both Ethernet and Token Ring. This also required interaction with Toyota personnel including high profile management such as the president of Toyota Motor Manufacturing Kentucky. Level 1,2 support included on site visits to trouble shoot issues as well as help desk phone support to assist end users. Show less