Senior Director Of Operations

• Feb 2022 - Present

• Jun 2020 - Feb 2022

• May 2019 - Jun 2020

- Tripled client profitability within the first month of operations in comparison to prior parking vendor.- Received a 9 out 10 on the most recent Client Satisfaction Survey.- Implemented site opening of MetroHealth without any additional resources or external assistance needed.- Manage four separate healthcare sites in addition to MetroHealth.- Working with the project management team to plan the install of a million-dollar parking equipment restructure.- Leading as a pilot site for Towne Park’s Safe 360 program (COVID-19 health and safety initiative). Show less

• May 2017 - May 2019

- Created and implemented Safety SOPs for University of Michigan Hospital on a task force mission.- Completed one month of task force in Miami, FL onboarding 50+ associates and training multiple managers on parking systems software at a newly opened site.- Surpassed service and safety goals with an annual mystery shop average at 95% and days safe streak at 143 days.- Developed 10+ associates into management level positions across the city.- Managed and reconciled 1.5+ million dollars annually in 2018.- Took on an additional hotel (Kimpton Schofield) after less than a year, allowing me to oversee two separate valet operations simultaneously. Show less

• Jan 2017 - May 2017

- Supervised a constant valet operation that ran 24/7/365.- Graduated from the Towne Park Leadership Ascent Program.- Trained dozens of associates on our safety and service standards.- Exceeded high service standards at an Autograph Collection Marriott Hotel.- Client personally recommended that I be promoted to Account Manager when my predecessor was promoted.

• May 2015 - Jan 2017

- Successfully executed a week-long plan of action for the RNC and 2016 NBA Championship.- Graduated from the Towne Park Gear-Up Program.- Led my team in successfully passing every Marriott Brand Standard Audit since open.- Recruited numerous long term associates that have since been promoted internally.

• Dec 2014 - May 2015

- Oversaw self-parking lot operations for the entire hotel.- Developed skills necessary to lead a small team of valet associates.

• Oct 2014 - Dec 2014

- Operated in 4 separate parking garages while adhering to the highest level of service standards within a new company.- Quickly received recognition for my leadership potential.

Assistant General Manager

• Mar 2013 - Sep 2014

- Led the company in overall sales on multiple occasions while helping to maintain a store of 15 associates. - Took on additional responsibility as a Key Holder where I was responsible for daily sales communications and store schedule preparation. - Excelled in sales and customer service for a niche loose leaf tea distributor during initial months as a team member. - Led the company in overall sales on multiple occasions while helping to maintain a store of 15 associates. - Took on additional responsibility as a Key Holder where I was responsible for daily sales communications and store schedule preparation. - Excelled in sales and customer service for a niche loose leaf tea distributor during initial months as a team member.