Director of Security

• Nov 2015 - Present

Loss Prevention Supervisor (2006 Assistant Director as Dept. Head)

• Mar 2005 - Nov 2015

Loss Prevention Supervisor (Department Head "B" size Property)

• Apr 1999 - Mar 2005

 Represented General Manager with guest problems Provided Manager on Duty for entire hotel Closed interaction with former Director on department direction Supervised Loss Prevention Department Trained new associates in hotel safety Ranked hotel in top five safest hotels in western region Interviewed new candidates for Loss Prevention positions Performed payroll function for department Determined disciplinary action for department associates Facilitated department meetings Led Safety Committee with safety meetings for hotel Mediated guest disputes Strengthened department ties within hotel Solved guest investigations Specialized with presentations for upper management Sustained guest relations throughout hotel Designed patrol routes to blunt criminal activity

Front Desk Supervisor

• May 1994 - Apr 1999

 Supervised front desk associates Performed guest customer service Solved guest issues Oversaw cash handling activities at front desk Scheduled associate shifts Streamlined desk activities for better productivity