Ken Tockstein, MBA

Global Account Executive at Cognex Corporation
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Contact Information
us****@****om
(386) 825-5501
Location
Grand Rapids Metropolitan Area

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Experience

    • United States
    • Automation Machinery Manufacturing
    • 700 & Above Employee
    • Global Account Executive
      • Mar 2022 - Present

      Strategically grow global accounts for major automotive customers and battery producers through utilization of collaborative teams in numerous geographies. • Emphasis on finding and supporting capex projects through coordination of necessary corporate and local resources• Aide in building and maintaining relationships with end users, integrators, and other key stakeholders responsible for the planning and execution of logistics and manufacturing processes• Implement pilot programs to develop new technologies or solutions and provide voice of customer feedback for development teams for product/solution enhancements• Review current and historical data to produce monthly forecast in order to help plan inventory demand and drive sales activities in the current and future months • Seek continuous education for myself and my Technical Account Manager to ensure we can provide the most effective and creative solutions to meet or exceed our partners needs Show less

    • Global Account Executive/Regional Sales Manager
      • Jan 2022 - Mar 2022

      Strategically grow global accounts for multiple major automotive customers through utilization of collaborative teams in numerous geographies. Manage two District Sales Managers whose teams are responsible for all sales activities in Michigan.

    • Global Account Executive/District Sales Manager
      • May 2021 - Jan 2022

      Lead Account Sales Engineering team who are responsible for all sales activities in West Michigan. Strategically grow global accounts for multiple major automotive customers through utilization of collaborative teams in numerous geographies. Aide in building and maintaining relationships with end users, integrators, and other key stakeholders responsible for the planning and execution of logistics and manufacturing processes. Provide monthly forecast in coordination with sales team to help plan and drive sales activities in the current and future months. Assist in continuous education for myself and the Account Sales Engineering team to ensure we can provide the most effective and creative solutions to meet or exceed our partners needs. Show less

    • District Sales Manager
      • Nov 2020 - May 2021

      Lead Field Sales Engineering team who are responsible for all sales activities in West Michigan and Indiana. Aide in building and maintaining relationships with end users, integrators, and other key stakeholders responsible fir the planning and execution of logistics and manufacturing processes. Provide monthly forecast in coordination with sales team to help plan and drive sales activities in the current and future months. Assist in continuous education for myself and the Field Sales Engineering team to ensure we can provide the most effective and creative solutions to meet or exceed our partners needs. Show less

    • Ireland
    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • Director of Business Continuity, Product Learning, and Product Support
      • Dec 2019 - Aug 2020

      Member of the Global Products Fire Detection Leadership team, responsible for several critical areas including:• Drove key initiatives throughout the business unit to drive year over year (YOY) transformational improvement of $17M as well as a $13M improvement to target in current fiscal year.• Created and implemented industry-first virtual factory certified training program which required equipment utilization at trainee sites as a result of pandemic quarantine requirements.• Partner with other Directors to improve processes throughout the PBU.• Work with the Transformation Office to share best practices and help other PBU’s improve.• Drive Mergers & Acquisitions teams in target markets to increase total share • Manage business units Business Transformation and Improved Performance Initiatives via McKinsey Wave platform• Coordinate with Transformation Office to improve corporate Operational Heath Index (OHI)• Partner with HR leaders to ensure success with Diversity and Inclusion Initiatives• Oversee Product Support team globally to ensure complete customer satisfaction Show less

    • Senior Manager, Field Sales Engineering
      • Feb 2017 - Dec 2019

      • Lead team of 15 responsible for technical presales support throughout North and South America.• Responsible for revenue growth of $23M YOY from fiscal 2018 to 2019.• Consults on Building System Integration projects to aide account managers to deliver integrated system solutions.• Provide subject matter expertise for tradeshows and customer showcase visits by Fortune 500 companies. • Perform demonstrations, in person and virtual, for A & E firms, customers, and contractors to highlight the benefits of our products and solutions.• Conduct technical sales training for new or existing staff on product differentiation. Show less

    • Area Installation Operations Manager
      • Feb 2016 - Feb 2017

      Responsible for the installation operations management teams in eight district offices located in Pittsburgh, Cleveland, Columbus, Cincinnati, Toledo, Detroit, Grand Rapids, and Northern Indiana. • Directed successful operations team in region responsible for exceeding fiscal year goals by 5%. • Mentored management team on career progression plans and initiated succession and developmental planning procedures for their staff.• Implemented use of best practices to drive lean processes and improve margin execution.• Additional responsibility for management of project engineering, project management, CAD operations, installation, and technical installation support within the area.• Assisted the operations managers in their career progression plans and skill development, while also supporting them with the creation and implementation of developmental plans for their staff. Show less

    • Ireland
    • Security and Investigations
    • 700 & Above Employee
    • District General Manager
      • Feb 2015 - Feb 2016

      Responsible for the management team and contract sales staff for both district offices (Grand Rapids & Northern Indiana). • Produced YOY revenue increase of 5.4% and operating income of 5.9% despite the office merger happening mid-year and no reductions to original targets.• Coached department managers for increased performance, while assisting them in the development of their career progression plan.• Verified all financial reports to ensure district is meeting or exceeding goals in key performance metrics. • Worked with Regional Support and local managers to help develop a satellite training program for all service and install personnel.• Accomplished increase in revenue by 5.4% YOY despite merger of the two offices taking place mid-year with no reductions in original budget. Show less

    • District General Manager
      • Mar 2013 - Jan 2015

      Responsible for managing the sales, technical, and administrative staff to execute work on electronic, sprinkler and mechanical life safety & security systems.• Ran complete business operations for West Michigan territory.• Delivered 4% operating income target outperformance in first year; continued exceeding target in following two years.• Verify all financial reports to ensure district is meeting or exceeding all goals in specific metrics.• Work with Regional Support and local service supervisor to help develop training program for all service and install personnel. • Work with administrative assistants to resolve any installation, service or inspection invoice issues. Show less

    • Total Service Manager
      • Feb 2010 - Feb 2013

      Managed the service, inspection and installation operations for both sprinkler and electronic systems.• Managed service, inspections, and installation operations for West Michigan territory.• Increased on-time inspection rate, service contract retention, and service margins through improved process implementation and direct customer involvement.• Increased customer satisfaction scores from 43% in FY10 to 77.8% in FY13 through increased focus on customer experience.• Increased Revenue In Force (RIF) 22% in FY13 by working with PSR's to properly educate them as well as our customers.• Coordinated remote sales resource to increase our district's deficiency sales over 300% from FY11 to FY12.• Provided district management and business functions in the absence of a local DGM while also performing all TSM duties. Show less

    • Project Manager
      • May 2008 - Jan 2010

      Lead team of installers and technicians responsible for the Texas Medical Center including MD Anderson, Univ. of Texas Health Science Center, Texas Children’s Hospital, and Ben Taub Community Hospital.• Accountable for as many as 200 active projects at one time and guided team to greater than 90% of projects executing at or below budget.• Worked with sales, engineering and installation in order to improve damaged relationships with customers listed above.• Received several customer letters appreciating our improvement within the first few months of arrival.• Conducted numerous site meetings to ensure installers had all equipment and tools necessary to complete work in strict hospital clean environments.• Produced and reviewed monthly revenue forecasts, customer invoicing, purchase order approval and installers time sheets. Show less

  • security corp.
    • Detroit Metropolitan Area
    • Project Manager
      • Feb 2006 - Feb 2008

      Managed multiple projects for large and small enterprise customers, healthcare, and private businesses. • Assisted in implementation of best practices and software platforms to increase tracking visibility and productivity. • Collaborative management between sales, engineering, purchasing and customers to ensure correct components ordered. • Scheduled all projects utilizing company installers and outside contractors. • Conducted numerous site meetings to ensure project is installed properly and on time and customer is satisfied. • Worked with customers to ensure all training and close out issues were addressed. Show less

    • United States
    • Fire Protection
    • 200 - 300 Employee
    • Fire/Intrusion Alarm Designer
      • Nov 1997 - Jan 2006

      Fire/Intrusion alarm designer nationwide fire alarm account manager for large enterprise, chain, retail stores. • In charge of teams responsible for multiple national customers such as: Walmart, Target, The Home Depot, and Petsmart. • Designed and implemented standards for design department to decrease production time. • National fire and security engineering lead Wal-Mart 2000-2006 • National fire and security engineering lead Target 1998-2000 • Provide Consultation for Technical Architects • Provided Quarterly Reviews for CAD department Show less

Education

  • Capella University
    Master of Business Administration (M.B.A.), Management and Operations
    2016 - 2017
  • Capella University
    Bachelor’s Degree, Business Administration, Management and Operations
    2013 - 2016
  • University of Detroit Mercy
    Mechanical Engineering
    1995 - 1997
  • John Glenn High School
    College Prep
    1993 - 1995

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