Experience

Ace Industrial Supply, Inc

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Director Human Resources Consulting

  • Mar 2023 - Present

  Burbank, California, United States



Freelance

• STG Mortgage Consultant

  • Jan 2015 - Present

  California, United States



STG AUTO GROUP/STG Mortgage

• Human Resources Director

  • Jan 2020 - Feb 2023

  Montclair, California, United States Revamped recruiting process and saved $12,000 annually by completing implementation of a human resources information system (HRIS) that had been pending since July 2019. Reduced onboarding process from four hours to one hour and created new hire orientation. Established Covid-19 safety measures, including revised office cleaning and training for all five locations covering customer engagement, social distancing, masks, and overall Covid-19 policies and procedures… Show more Revamped recruiting process and saved $12,000 annually by completing implementation of a human resources information system (HRIS) that had been pending since July 2019. Reduced onboarding process from four hours to one hour and created new hire orientation. Established Covid-19 safety measures, including revised office cleaning and training for all five locations covering customer engagement, social distancing, masks, and overall Covid-19 policies and procedures. Expanded new voluntary benefits package and 401k plan to include medical, dental, life insurance, and mental health options; planning next phase including retention and recruiting. Show less



TRI CAL CONSTRUCTION

• United States
• Construction
• 1 - 100 Employee

• Human Resources/Operations Manager

  • Jun 2015 - Dec 2019

  Marina Del Rey, CA Restructured recruiting department, reduced time to fill job requisitions from four/five weeks to one week; changed interview and prescreening processes to save approximately $1000 per month in job ads. Built new performance management process with six-month cycles for reviews and annual metrics increase; reduced turnover and created new onboarding process. Flipped apartment occupancy rate from 80% vacant to 95% occupied by adjusting rents to market and changing teams to maximize… Show more Restructured recruiting department, reduced time to fill job requisitions from four/five weeks to one week; changed interview and prescreening processes to save approximately $1000 per month in job ads. Built new performance management process with six-month cycles for reviews and annual metrics increase; reduced turnover and created new onboarding process. Flipped apartment occupancy rate from 80% vacant to 95% occupied by adjusting rents to market and changing teams to maximize employee strengths; renegotiated contracts with vendors to reduce phone and trash bills by $12,000 annually. Show less



Children's Dental Group

• United States
• Medical Practices

• Director of Human Resources

  • Jul 2016 - Aug 2017

  Orange County, California Area Responsible for restructuring the HR department and recruiting departments. Review policies and procedure and update handbook to reflect policy changes. Leadership training with managers. Upgrade the HRIS to gain efficiency and slash cost, current savings $20,000 per year. Implement new applicant tracking system. Work with managers and employees on safety training in order to reduce workers compensation claims. Build a new performance management process. Restructure… Show more Responsible for restructuring the HR department and recruiting departments. Review policies and procedure and update handbook to reflect policy changes. Leadership training with managers. Upgrade the HRIS to gain efficiency and slash cost, current savings $20,000 per year. Implement new applicant tracking system. Work with managers and employees on safety training in order to reduce workers compensation claims. Build a new performance management process. Restructure on-boarding process to become completely paperless. Show less



United Auto Credit Corporation

• United States
• Financial Services
• 200 - 300 Employee

• Director of Human Resources

  • Feb 2012 - May 2016

  Newport Beach, CA Helped create the company’s mission statement, vision, and core values. Was instrumental in driving the company’s growth from statewide to nationwide. Advances the organizational effectiveness through comprehensive administration of HR and Recruiting. Established the leadership-training program for upper management to advance organizational objectives. Promoted nationwide company growth and produced proactive HR and operational solutions. Delivered an improved performance… Show more Helped create the company’s mission statement, vision, and core values. Was instrumental in driving the company’s growth from statewide to nationwide. Advances the organizational effectiveness through comprehensive administration of HR and Recruiting. Established the leadership-training program for upper management to advance organizational objectives. Promoted nationwide company growth and produced proactive HR and operational solutions. Delivered an improved performance management system with inventive plans and solutions. Orginated a new HRIS system to slash costs by $40,000. Curtailed workers’ compensation premiums by $40,000. Procured a $70,000 State of California grant to improve employ training. Show less



Westlake Financial

• United States
• Financial Services
• 700 & Above Employee

• VP of HR

  • Jan 2002 - Dec 2011

  A technology-based, privately held financial company funding installment contracts through a network of more than 7500 new and used car dealerships throughout the United States with approximately 800 HQ employees and 200+ Dealer Account Managers in 48 states. Built the Human Resources and Training departments from the ground up, overseeing all functions of both departments until the company divided both into two separate entities. Led five direct reports and as many as 25 indirect… Show more A technology-based, privately held financial company funding installment contracts through a network of more than 7500 new and used car dealerships throughout the United States with approximately 800 HQ employees and 200+ Dealer Account Managers in 48 states. Built the Human Resources and Training departments from the ground up, overseeing all functions of both departments until the company divided both into two separate entities. Led five direct reports and as many as 25 indirect reports. Supported anticipated 100% employee growth by providing a uniform policy implementation for research of regulatory and operating requirements, and the development of an employee handbook. 87% improvement to key employee retention achieved by introducing a new performance review system for all staff members. Saved $90,000 in recruiting fees by maximizing the efficiency of internal HR-recruiting processes in the identification of two Vice Presidents. Eliminated $195,000 in annual contract rates by renegotiating key terms and conditions with temporary employment agencies. Successfully hired more than 300 new employees in six months by developing and introducing a pilot hiring program and partnering with outside temporary agencies. 17% reduction to payroll processing costs achieved by collaborating with IT to build an online payroll data retrieval site that eliminated both time and paperwork. Enhanced skills and contribution levels while reducing outsourced training costs through the design of internal university-style training courses. Created a consistent corporate message and corporate culture by designing, developing and rolling out company core values to internal and external stakeholders.

• DIRECTOR OF COLLECTIONS

  • Jan 2001 - Jan 2002

  Oversaw all aspects of servicing accounts, including leading a diverse team of 12 direct reports and more than 200 agents. Reduced the total department DQ by 1% ($1 million reduction) through restructuring the department and implementing several new strategies. Reduced out-of-state DQ more than 25% by gaining a consensus on new tactics for the entire department. Successfully identified, developed and promoted eight quality employees into future key supervisory positions.



COMMERCIAL CREDIT

• MANAGING SUPERVISOR

  • Jan 1996 - Jan 1999

  A nationwide leader-lender of personal loans and insurance products. Directed and oversaw all aspects of collections for the state of California, including but not limited to 10 branches in Southern California. Increased profits by approximately 106% as a result of successfully launching the company's "bad debt" center. Boosted overall branch profits by reducing DQ 8.2% and simultaneously increasing loan production 7%. $1.25 million increase in charge-off recovery… Show more A nationwide leader-lender of personal loans and insurance products. Directed and oversaw all aspects of collections for the state of California, including but not limited to 10 branches in Southern California. Increased profits by approximately 106% as a result of successfully launching the company's "bad debt" center. Boosted overall branch profits by reducing DQ 8.2% and simultaneously increasing loan production 7%. $1.25 million increase in charge-off recovery achieved by changing the design and structure of the company's bad debt operations. Show less