Noc Tier 2 Technican

• Apr 2021 - Present

Customer Support Tier 2

• Sep 2019 - Apr 2021

Client Support Specialist

• Feb 2019 - Jun 2019

Workstation Support Specialist

• Jul 2017 - Jan 2019

Level 2 Support of users. McAfee Endpoint Encryption, Active Directory: Adding New Computers and User, Experience moving user emails to O365 Platform, PC Imaging, Service Now, Detailed knowledge of computer peripherals, operating systems, firewalls, remote access, hubs/switches, routing and backup techniques, raid systems, network structure, TCP/IP addressing. Experience troubleshooting mobile devices. Inventory of computers and equipment. Over sees transfer of equipment to other offices. Level 2 Support of users. McAfee Endpoint Encryption, Active Directory: Adding New Computers and User, Experience moving user emails to O365 Platform, PC Imaging, Service Now, Detailed knowledge of computer peripherals, operating systems, firewalls, remote access, hubs/switches, routing and backup techniques, raid systems, network structure, TCP/IP addressing. Experience troubleshooting mobile devices. Inventory of computers and equipment. Over sees transfer of equipment to other offices.

Deskside Engineer

• Nov 2016 - Jul 2017

Level 2 Support of users. McAfee Endpoint Encryption, Active Directory: Adding New Computers and User, Experience moving user emails to O365 Platform, PC Imaging, Service Now, Detailed knowledge of computer peripherals, operating systems, firewalls, remote access, hubs/switches, routing and backup techniques, raid systems, network structure, TCP/IP addressing. Experience troubleshooting mobile devices. Level 2 Support of users. McAfee Endpoint Encryption, Active Directory: Adding New Computers and User, Experience moving user emails to O365 Platform, PC Imaging, Service Now, Detailed knowledge of computer peripherals, operating systems, firewalls, remote access, hubs/switches, routing and backup techniques, raid systems, network structure, TCP/IP addressing. Experience troubleshooting mobile devices.

Information Technology Contractor

• May 2015 - Jul 2015

Performed maintenance and built MS Access databases. Performed maintenance and built MS Access databases.

Information Technology Contractor

• Jan 2015 - Apr 2015

Assisted the internal help desk department at Via Christi: active director: Adding new user and computers, Setting up domain controller and other AD services, unlocking AD Accounts and software support, Citrix environment, and Migrating users emails to new Exchange Server Assisted the internal help desk department at Via Christi: active director: Adding new user and computers, Setting up domain controller and other AD services, unlocking AD Accounts and software support, Citrix environment, and Migrating users emails to new Exchange Server

Software Support Analyst

• Apr 2014 - Jan 2015

Assisted with user and computer maintenance, in addition to malware/spyware removal, active directory support, unlocking accounts, and software installation. Assisted with user and computer maintenance, in addition to malware/spyware removal, active directory support, unlocking accounts, and software installation.

Field Service Representative

• Nov 2013 - Apr 2014

Diagnosed and repaired laptop and PC hardware issues Touchpads, palm rests, LCDs, hard drives, optical drives, BIOS fixes Diagnosed and repaired laptop and PC hardware issues Touchpads, palm rests, LCDs, hard drives, optical drives, BIOS fixes