Experience

Lower Elwha Klallam Tribe
• IT Services and IT Consulting
• 1 - 100 Employee
• IT Director

  • Jun 2010 - Present


Hub International

• United States
• Insurance
• 1 - 100 Employee

• IT SITE MANAGER Texas

  • Jan 2002 - Jun 2010

  System Administrator duties included telephone, network, desktop, and server support in a Windows environment including Widows XP, Server 2003, Exchange 2003, SQL 2000/2005, Right Fax, NEC 2000 PBX, Office 2003, Image Right(document management software), printers, scanners, and backup of company data. IT Site Manager for the Texas region. Including user training, documentation, vendor negotiations and purchasing, IT annual budget process, business continuity planning, backup and recovery planning for regional offices.



Kforce

• Project Team Lead/ Desktop Support

  • Mar 2001 - Jan 2002

  Project Team Lead: Thin client memory upgrades of 1500 American Airlines devices spread across multiple Dallas, TX airline reservation centers. Desktop Support: Subcontracted position with EDS supporting the users in the American Airlines Headquarters in Dallas, TX. Included desktops, network printers, and network troubleshooting. Project Team Lead: Thin client memory upgrades of 1500 American Airlines devices spread across multiple Dallas, TX airline reservation centers. Desktop Support: Subcontracted position with EDS supporting the users in the American Airlines Headquarters in Dallas, TX. Included desktops, network printers, and network troubleshooting.



RBC Dominion Securities

• Canada
• Investment Management
• 700 & Above Employee

• Systems Administrator

  • Jun 1998 - Feb 2001

  RBCDS NY, NY office by Wallstreet. Tier2/Tier 3 support of 600+ users, including desktop hardware/software, file/print servers, Citrix terminals, and trade floor support. RBCDS NY, NY office by Wallstreet. Tier2/Tier 3 support of 600+ users, including desktop hardware/software, file/print servers, Citrix terminals, and trade floor support.



Reich & Tang

• United States
• Banking
• 1 - 100 Employee

• Support Analyst

  • May 1997 - Jun 1998

  All IT/Telecom infrastructure support including Novell servers, Windows 3.x/95 workstations, phone PBX, printers, MS Office 95, and various financial applications. All IT/Telecom infrastructure support including Novell servers, Windows 3.x/95 workstations, phone PBX, printers, MS Office 95, and various financial applications.