Experience

Premier Dodge Chrysler Jeep Ram

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Director

  • May 2019 - Present



AutoNation CDJR

• Johnson City, Tennessee

• Service Manager

  • Apr 2018 - May 2019



Rockie Williams CDJR

• Greater Nashville Area, TN

• Service Manager / Director

  • Oct 2017 - Jan 2018

  Manage Busy Service Department, increased sales and Gross profit year over year. Managed aprox. 30 associates. Responsible for hiring associates, training them to be successful, making sure they have the tools to succeed, and holding them accountable for achieving their potential. Very good at looking at obstacles holding us back and developing a process to overcome them. Consistent CEI (CSI) numbers above zone, and region. Manage Busy Service Department, increased sales and Gross profit year over year. Managed aprox. 30 associates. Responsible for hiring associates, training them to be successful, making sure they have the tools to succeed, and holding them accountable for achieving their potential. Very good at looking at obstacles holding us back and developing a process to overcome them. Consistent CEI (CSI) numbers above zone, and region.



Carl Gregory CDJR / AutoNation

• Johnson City, Tennessee

• Service Director

  • Nov 2011 - Sep 2016



Dan Tobin Buick GMC

• Fixed Operations Manager

  • Nov 2010 - Nov 2011

  Managed Service, Parts and Body Shop. Aprox, 45 associates in 3 Departments. Guided fixed Operations to record Month's breaking 300 K in Gross Profit. Increased month over month. Managed Service, Parts and Body Shop. Aprox, 45 associates in 3 Departments. Guided fixed Operations to record Month's breaking 300 K in Gross Profit. Increased month over month.



Carl Gregory Chrysler Jeep Dodge

• Automotive
• 1 - 100 Employee

• Service Manager

  • May 2009 - Nov 2010



CarMax

• United States
• Retail
• 700 & Above Employee

• Operations Manager

  • 2000 - 2009

  I was 1 of 4 Senior Managers. I managed Fixed Operations, Reconditioning process, and building maintenance. Responsible for creating and implementing process improvements to streamline operation and amount of time it took to make a used car front line ready. Responsible for hiring, training, and holding associates accountable for appropiate positions. In most stores I managed an average of 75 associates and 5 managers. 1 store was managed over 125 associates. My stores usually ran within top 5 to 10 in Company Nationwide.