Experience

Service Innovation Group UK

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Training Manager (EMEA)

  • Dec 2022 - Present

  Managing, developing and maintaining the training portfolio across our markets to ensure we deliver on performance metrics, outputs and return on investment. Delivering the right touch points at the right time for the right people. Managing, developing and maintaining the training portfolio across our markets to ensure we deliver on performance metrics, outputs and return on investment. Delivering the right touch points at the right time for the right people.



Salt life Halotherapy Clinics

• Bribie Island

• Director

  • Jun 2012 - Present

  Salt Life is Australia's first 3rd Generation Halotherapy Clinic. Specialising in the complementary treatment of respiratory illness, asthma, allergies, psoriasis, bronchitis, eczema, dermatitis, stress, anxiety, colds and flu, joint aches and ear infections. I started Halotherapy to make a difference to people to provide a natural and a more gentle approach to better health and well being for chronic sufferers and the stressed alike. What's Halotherapy? Halotherapy, also known as salt therapy, is new to Australia, but has much older beginnings. In ancient Greece, Hippocrates recommended the inhalation of salt water steam for relief from respiratory problems and medieval monks took patients deep into salt caves for therapy, crushing stalactites to infuse the air with fine salt particles. The practice all but disappeared for centuries, but became popular first in Europe and then the United States about two decades ago. Modern Halotherapy consists of a controlled environment where dry salt particles are infused into the atmosphere providing relief and relaxation in specifically designed therapy rooms. Those who have experienced Halotherapy usually report no ill effects, but on occasion the session may trigger slight coughing and the release of mucus. Sometimes, clients experience remarkable relief from symptoms in just a single session, while others are said to feel relief after a few halotherapy sessions. Salt Life the latest and newest generation of Halotherapy with full sterilisation and clinical integration for a cleaner and healthier environment for successful treatment. We do not use or promote cosmetic and aesthetic salt decoration within our treatment rooms, as this can harbour contaminants and foreign bodies. Pure and natural and time away from harsh chemicals and that stressed office environment-it's 45mins of "me" time I highly recommend to all.



ODM Sales & Field Marketing

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Data and Training Manager

  • Nov 2020 - Dec 2022

   Championed group data and training needs analysis for group and clients (EDF, BT, Sainsbury's Bank, John Lewis Financial Services, Bulb, Virgin Finance, and HSBC underwriting). Facilitate client growth and employee engagement with results of 15-20% above the current growth plan. Play a key role as head of group-wide training, development, implementation, and curriculum. Define companywide initiatives to improve efficiencies with results of 30% growth on key performance indicators. Project management of client learning and data implementation metrics to meet key performance measures and compli-ance standards Ownership of risk accreditation framework standards and quarterly Financial Conduct Authority (F.C.A) reporting. Design and control of internal LMS, performance evaluation and mid-level management skill development plans. Led data control and business analysis team to provide timely and accurate insight to strategic and organizational change. Negotiation, contract support and compliance responsibility for external learning partners and facilitators.

• Account Manager

  • Sep 2019 - Nov 2020

   Led sales and performance management of a team of eight managers each with a team of direct reports/sales teams for achieving new milestones in results. Supervised client support and data reporting in line with requirements. Responsibility of client budget, employee induction, and training needs analysis. Monitored the budgeting and field management to ensure seamless working functions.

• Regional Compliance and Training Officer

  • Sep 2016 - Sep 2019

   Ensured and examined the training and assessment of client sales teams to identify weak areas. Reviewed and regulated selling and course facilitation as per needs. Responsibility of coaching and compliance management of individuals. Maintained compliance and FCA regulatory audits on the project.



Santander UK

• United Kingdom
• Banking
• 700 & Above Employee

• Small Business Manager

  • Jan 2015 - Sep 2016

  Looking after SME's and supporting change to the digital age. Developing and building momentum for SME's to be successful. Managing internal change so that we have dynamic and supportive Business Mangers that understand client needs and are proactive within the marketplace. Looking after SME's and supporting change to the digital age. Developing and building momentum for SME's to be successful. Managing internal change so that we have dynamic and supportive Business Mangers that understand client needs and are proactive within the marketplace.



ANZ

• Australia
• Banking
• 700 & Above Employee

• Leadership Consultant (Global learning and Development Services)

  • Jan 2009 - Jan 2015

  Responsible for training design, needs analysis, project management, solution design, stakeholder management, leadership strategy, evaluation and assessment, budget and cost centre control, coaching facilitation team, external provider negotiation, subject matter expert for leadership induction process and talent development.

• Project Training Facilitator (Asia and Pacific)

  • Jan 2008 - Jan 2009

  Responsible for support with training design, process writing, training evaluation and development, support design writers, audience analysis, review process and deliver training solutions with in the Pacific and South East Asia.

• Leadership Development Manager (Queensland)

  • Jan 2005 - Jan 2008

  Responsible for Selection, Recruitment and Training of New entrant Managers, Program Design and facilitation-Leadership elements and competencies, Course Instruction and technical writing, e-learning management and distance education assessment and evaluation, review of course content and learning outcomes, Adult Learning Principles, Sales Management and development, mentoring, facilitator management and performance assessment, needs assessment, Manager on-Boarding- Induction Design, Manager performance coaching, continuous process improvement. Project Management, stakeholder management, ROI, external consultancy negotiation and budget control.