Experience

SpotOn Fence

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Jan 2022 - Present



Wayfair

• United States
• Retail
• 700 & Above Employee

• Customer Service Manager

  • Feb 2020 - Jan 2022



Maximus

• United States
• Government Administration
• 700 & Above Employee

• Web Chat Supervisor

  • Dec 2013 - Aug 2019

  Supervised dual-trained Webchat staff for Medicare and Affordable Care Act, dispatched to other sites to launch alternate channel divisions to new staff, developed new analytics for new projects, developed training materials for onfloor training, created staffing pipelines to ensure consistent staffing needs were met, worked with 3rd party vendors to ensure scripting needs met, oversaw multiple projects within alternate channels division, developed career development pathing materials for direct reports, met department staffing goals, worked with other departments for cross-department goals as needed, approved timecards.



Vangent, Inc.

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Customer Service Specialist

  • Dec 2011 - May 2012



Better Business Bureau of Kansas,

• Topeka, Kansas Area

• Member Relations

  • Sep 2011 - Nov 2011

  Responsible for recruitment and retention of new members for the Better Business Bureau. Also served as representative of the BBB at events and functions in NE Kansas. Responsible for recruitment and retention of new members for the Better Business Bureau. Also served as representative of the BBB at events and functions in NE Kansas.



Topeka Youth Project

• Business Representative

  • Jun 2010 - Dec 2010

  I maintain contact with Topeka area employers to gauge their needs for youth employment, teach area youth the important factors in making a good employee for their first job, and connect employers with youth employees. I maintain contact with Topeka area employers to gauge their needs for youth employment, teach area youth the important factors in making a good employee for their first job, and connect employers with youth employees.



Infoition News Services

• Content Director, Defense, Energy & Transportation

  • Sep 2006 - Jul 2010

  Oversaw daily production of media analysis services for Aerospace and Defense contracts. Managed staff remotely across six time zones, developed interview and training materials used across all departments, point of contact for VIP contracts, including Congressional and Fortune 500 companies. Also worked directly with sales staff to develop new products as needed. Oversaw daily production of media analysis services for Aerospace and Defense contracts. Managed staff remotely across six time zones, developed interview and training materials used across all departments, point of contact for VIP contracts, including Congressional and Fortune 500 companies. Also worked directly with sales staff to develop new products as needed.



Lamp Development

• Sales Manager

  • 2010 - 2010