Software Engineer

• Jan 2018 - Present

Software Developer

• Mar 2016 - Jan 2018

- Developed and maintained home and auto insurance comparison software using Visual Basic, and C# - Product lead for PowerQuote, Quomation’s flagship product - Established industry standard software development practices including kanban (tracked on Jira), stand-up meetings, code reviews, code freezes, release schedules, and QA testing - Communicated directly with insurance companies to integrate their rates into Quomation’s products - As PowerQuote lead, reduced the number of reported issues from over 450 to less than 100 per month - Developed new rating API that will replace current rating code in all of Quomation’s products including web based service (C# .NET environment) - Built web-scraping tools to automatically enter client information to insurance carrier websites for quote generation and comparison

Technical Support Engineer III

• Jan 2015 - Mar 2016

- Team Lead for RSA Archer group in Utah, responsible for training, mentoring, and case workflow - Troubleshooting Archer GRC (Governance, Risk, and Compliance Management) platform including Security Operations (SecOps) and Vulnerability Risk Management (VRM) plug-ins: Frontend: Microsoft IIS, Microsoft Silverlight, most browsers Backend: Microsoft SQL Plug-ins: Security Analytics (Linux), ArcSight, Vulnerability Analytics, RSA Connector Framework - Case Examples: Upgrade/Install, configuration, user integration (AD/LDAP), calculations (SQL), data feeds (FTP, HTTP, File (.csv, .xml, .xlsx), Database) - Application development for Archer GRC solutions - Planned and executed plan to reduce global backlog (cases over 28 days old) which resulted in a reduction from 50% to near 30% of total open cases in Q3 of 2015 - Consistently a top performer in terms of both Customer Satisfaction and total case volume

Technical Support Engineer II

• Sep 2009 - Dec 2014

- Identify and troubleshoot issues for various EMC products including Watch4net (EMC M&R Platform), ProSphere and Control Center. Supporting these products include troubleshooting the following: Frontend: Tomcat, LDAP/AD Authentication Backend: MySQL (Watch4net), Oracle (Control Center) Collecting: EMC Storage Arrays, SMARTS, Hosts (Windows, Linux, Unix) - Received 100% Customer Satisfaction rating on all customer surveys received for 2013 while maintaining highest case volume on Global Support team for Watch4net - Document product bugs for Engineering using the Jira ticketing system, and execute instructions from Engineering to address these errors - Use Salesforce.com to author and manage knowledgebase articles, received Nostradamus award for creating the most widely used article of the quarter within Software Resource Management (SRM) division - Proposed training plan for new SRM team at Draper, Utah site and was selected to relocate to Utah to deliver the training and lead team - Mentor for GSAP program to assist new hires in transitioning to their new positions at EMC

Data Storage Consultant

• Jan 2006 - Dec 2008

- Collaborated with EMC Global Education to deliver data storage training materials on topics such as Content Addressed Storage (CAS) Management, Centera Pools and Profiles, Information Lifecycle Management, and Backup/Recovery. These materials were used as part of EMC’s training curriculum when they were ranked second on Training Magazine's list of the top companies for employer-sponsored workforce training and development. - Wrote lab courses and demonstrations primarily for Centera CAS solutions using Camtasia Studios for audio/visual mediums and Microsoft PowerPoint. - Represented Kaizen at IT tradeshows and conventions, prepared and revised technical, business, and marketing documents including website development. Within two years the ten person company was generating over one million dollars in revenue per year.