Experience

AutoClaims Direct Inc. (ACD)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Vice President Operations

  • 9/2011 - – do současnosti

  As VP of Operations, I build strong, successful, long-term partnerships. I work closely with new clients to ensure that ACD’s technology + service solutions align seamlessly with their business objectives and the onboarding process goes smoothly. I help troubleshoot any issues that arise with clients during a pilot phase or ongoing relationship.During my time at ACD I have:✅ Designed and rolled out our training and assignment handling program✅ Played key roles in creating and trouble-shooting the SubroLink system✅ Developed/implemented a "team" structure that allows for uninterrupted claims handling✅ Become a certified Auto Subrogation Arbitrator (CASA)✅ Achieved my Six Sigma Green Belt certification



Mercury Insurance

• United States
• Insurance
• 700 & Above Employee

• Claims Supervisor

  • 6/2007 - 9/2011

  Five direct reports. Responsible for mentoring and training claims staff including Casualty Adjusters, Field Adjuster and Claims Examiner. Conducted daily auditing of claim files to ensure CDI compliance as well as assist in meeting branch and corporate performance metrics.

• Claims Examiner

  • 9/2003 - 6/2007

  Investigated, evaluated and negotiated settlement complex liability and bodily injury claims submitted under Auto, Home Owners and Commercial products. Coordinated settlement of first and third party claims, some through litigation. Frequently required to represent the company at settlement conferences, mediations, depositions and arbitrations.

• Property Claims Adjuster

  • 9/2001 - 9/2003

  Evaluated and settled minor to moderately complex property claims (structural damage, vandalism, storm damage, theft, fire, water damage, etc.) in a timely and efficient manner. Conducted investigations and interviewed persons involved to assess damages and extent of loss. Provided complete, courteous and timely customer service to aid in the settlement process and maintain customer satisfaction. Maintained current with changes between the policy editions, company policy, claim developments, procedural changes and current values. Continually reviewed and monitored expense of claims in pending. Training complete through Vale’s Property Adjuster Training

• Casualty Adjuster

  • 10/1999 - 9/2001

  Investigated, evaluated, negotiated and settled basic bodily injury, auto physical damage and property damage liability.



Auto Insurance Specialists

• Sales

  • 4/1995 - 10/1999